Jiujiang News Network (Gao Xiaowan, Jia Xiaoming) De'an County Human Resources and Social Security Bureau's rectification and inaction and irresponsibility. After the trumpet of the "Three Governances and Three Improvements" campaign was sounded, the cadres of the Human Resources and Social Security Bureau took the initiative to actively improve the efficiency of window services and adhere to the masses. Satisfaction is the standard, and high standards and strict requirements are imposed on window staff. The work process and basis of work are made public. The window staff provide high-quality smiling services that answer questions and handle matters.
First, it provides "non-closing" service. The social security service hall continues to provide noon delay, weekend staggered time, and holiday appointment services to effectively solve the difficulties and congestion problems of insured people who have no time to do things during working hours, no place to do things after work, and out-of-town friends who cannot return to their hometowns during holidays.
The second is to pay close attention to the construction of window style. The Human Resources and Social Security Office business hall arranges a leader every day, who is responsible for proactively connecting with the people handling the affairs, providing consultation, guidance and simple matters handling services for the Human Resources and Social Security business, and at the same time supervising the service attitude, appearance, and behavioral norms of the staff at each window. and the implementation of work style construction. Those who violate work disciplines will be dealt with seriously, and the results will be used as an important indicator for year-end assessment and evaluation.
The third is to give full play to the mass supervision mechanism. On the one hand, "mass satisfaction" evaluation equipment is installed at the business window of the human resources and social security business hall to realize a mass supervision mechanism that "lets the masses speak out and is scored by the masses" for human resources and social security service levels. On the other hand, a public opinion box has been set up in the business hall of the Human Resources and Social Security Affairs Office for a long time and a complaint and reporting hotline has been announced. The opinion box has a designated person to be responsible for its management. The box is opened regularly to collect letters and visits, and the people's letters and calls are handled in a timely manner so that there is a response and a response to each case. Everything has consequences.
