How to establish an effective grassroots governance system for a megacity like Beijing? "Handling immediately after receiving a complaint" is Beijing's original reform.
has gone from "handling complaints as soon as they are received" to "one question per month" to "handling first before filing a complaint". Looking back on more than three years of practice, 51.99 million public opinion appeals have been 100% responded to. The demands of the people can be listened to and paid attention to, and the things that worry, worry, and worry are handled by someone, can be handled immediately, and can be handled well. The governance of the big city will have a solid foundation of public opinion and the support of the people. Why can "handling complaints as soon as they are received" become an important fulcrum for leveraging grassroots governance? In the next five years, how to continue to deepen the reform of handling complaints immediately and respond to the "significant improvement in people's livelihood and well-being" proposed in the Party Congress report?
[Interview Guest]
Li Meihong Party Representative Party Committee Secretary and Neighborhood Committee Director of Bajiao Zhongli Community, Bajiao Street, Shijingshan District
Biao Zhouhui Party Representative, Party Branch Secretary and Neighborhood Committee Director of Jasmine Community, Gaomidian Street, Daxing District
Host Yu Hao (left), Zhou Hui (middle), Li Meihong (right)
understand the spirit of the report and better serve the masses
Moderator: What contents in the report of the 13th Beijing Party Congress impressed you? What are your feelings and thoughts?
Zhou Hui: The report mentioned four shifts. One is the shift from Beijing development to capital development; one is the shift from single city development to Beijing-Tianjin-Hebei coordinated development ; the third is the shift from gathering resources for growth. Allocate non-capital functions for development; another is to shift from urban management to megacity governance. Through these four turns, combined with the perspective of our community, it is actually the standard and direction of community work in the next five years. In fact, it is how to shift from social management to social governance, and from community management to community governance. This is our next step A topic to be studied in 5 years is also the most important topic. Therefore, the next five years will also put forward high requirements for the standards of our community work, which are the professionalization of our social workers in the future and the standardized construction of the community, including the establishment of legal systems.
Hundreds of figures took photos with the party flag and the national flag on the 100th anniversary of the founding of the Party.
Li Meihong: has been handling complaints immediately since 2019. Through it, it has leveraged to solve the most concerned, direct and practical problems of community residents. A total of 116 cases have made the residents happy. The sense of happiness, gain and security has been greatly improved. Next, we must implement the spirit of the report into the grassroots, give full play to the leading role of party building in the community, coordinate and make good use of all the strengths of the community, promote group development, and allow the property to move from management to service to produce some qualitative changes, and then Establish a platform for multi-party cooperation, and at the same time accelerate the related renovation work in the community, including parking management and elevator installation.
Li Meihong attended the 13th Party Congress.
was considerate to the residents and better served the residents.
Moderator: ’s work in recent years has won the support and support of the general public. The satisfaction rate continues to increase. The most important thing is what is the reason?
Li Meihong: regards the small things of the masses as big things, and the difficult things of the masses as our own concerns. For example, there is water running upstairs, there is no electricity in the corridor, and the heating is not hot. These may seem like small things in life, but in fact they are all major things related to people's quality of life. For example, Buildings 10 and 12 in our community failed to reach a consensus during the early renovation of the old buildings. Then the residents really struggled with the severe cold and heat in those years. Later, the community took the initiative to "step forward" and visited many times to coordinate property rights. units and property companies. After two years of hard work, the exterior wall insulation, corridor painting and public facilities of these two buildings were transformed in 2021. I was particularly impressed by the fact that there was an 80-year-old resident in Building 10. He held my hand with emotion and said, "Meihong, it's finally not cold this winter!" I thought, this is how we get things done. It has reached the hearts of the people.
Zhou Hui: Our community was established in 2013, which is almost 10 years ago. We have done a lot of things ranging from garbage classification and environmental management to some hot and difficult issues that residents are concerned about. Work. For example, if the heating is not hot, we have taken advantage of it for 4 months. Every Saturday afternoon, I will spare two hours to communicate with the resident representatives, and then we must combine the mechanism of "whistle blowing in the street and village, department reporting" , invited the Urban Management Committee and Planning Bureau (staff) to come together, and everyone worked together to find a solution. In the end, the problem of lack of heating for more than 100 households was effectively solved.
provides a bigger stage for young community workers
Moderator: As the reform of handling complaints continues to deepen, what changes will bring to the grassroots work pattern and work appearance? How to mobilize and protect the enthusiasm of grassroots cadres?
Li Meihong: In the past five years, the level of grassroots social governance has been significantly improved through immediate handling of complaints. Grassroots cadres, especially party members and cadres, have made great changes in their ideological understanding and work practice, and the environment and public services at the grassroots level have also been significantly improved. Party members and cadres truly become caring and heart-warming people for the masses. In the chapter on consolidating the foundation of grassroots governance, the
report specifically mentioned the need to strengthen community work. This information greatly encouraged me. We hope to establish a long-term mechanism to continuously improve the professional system of community workers. Development and career development paths, increase care and concern for community workers, and make grassroots work a career that everyone loves.
There are a lot of elderly people in our community. There is one building where almost all people are over 60 years old. During the epidemic, one of our care team members encountered an elderly man whose door could not be knocked open during an inspection. At that time, everyone was afraid that the elderly man would be in trouble, so they contacted his family. Later, when we opened the door, we discovered that the old man had fallen from his wheelchair and was lying on the ground unable to move. We then asked professional doctors to quickly treat the old man. After inspection, it was found that there was no major problem with the old man. Later, the old man said with tears in his eyes, thank you for coming, otherwise my old life would have been handed down today.
Another aspect is that people born in the 1990s have gradually joined the community ranks. I, the youngest, was born in 1997. These children are not as squeamish as imagined, they are very hardworking and hardworking, and they really treat the masses as their own relatives, grandfathers and grandmothers to communicate with them. For example, the smartphone class set up in our community is specifically designed to teach the elderly how to use mobile phones. From the side, we can see that these post-90s and even post-95s generations have brought vitality to the community.
But as they are so young, I feel that if they are allowed to stop at the position of community secretary, it may hinder their future development, so I hope to provide them with a space for development in this regard, so that young comrades can We devote all our enthusiasm and sincerity to serving the people.
Li Meihong participated in the Winter Olympics torch relay
Down-to-earth, turning "people's affairs" into "one's own affairs"
Moderator: In the past two years, the "three door-to-door" work method proposed by Daxing District can be said to have opened up the "three door-to-door" work method of serving the masses. "The Last Hundred Meters", in practice, what cases can you share with everyone? How was the response from the public?
Zhou Hui: Daxing District’s “three door-to-door” work method combined with “one look and three transfers” is very effective. The first look in "One Look and Three Turns" means looking downward, and the three turns mean to focus on the grassroots, the masses, and the problems. Then we also rely on this big data and the "monthly question" working mechanism to systematically manage and source the problems that are frequently reported by the masses, including the leakage of pipes in old communities, difficulties in enrollment and day care, street lights, and traffic lights. 18 types of high-frequency problems such as management and maintenance, house leakage, dirty environment, etc. These problems may sound like a small matter, but they are a big deal to the residents because they face this problem every day.Under the influence of this working concept and method, the appearance of our entire district has now been significantly improved.
Solving the problem of children’s difficulty in enrolling in school
People are talking and community errands are running
Moderator: Old communities have many property rights and properties. How to coordinate the community to carry out the work smoothly?
Li Meihong: Community Property has established a "cross-appointment, two-way entry" working mechanism, relying on the community's large party committee to form multiple volunteer service teams, forming a service model of "the masses speak and the community runs errands". The cross-appointment work in our community is that the manager of the property project department also serves as the environmental sanitation director of the community, and then the environmental sanitation director of the community also serves as the receptionist of the community property to receive people's appeals. Then we also include the property manager in the community party building Among the members, we meet every day, discuss regularly, and put ourselves in others’ shoes. In this way, everyone sticks together to keep warm, and a platform is built to solve the difficult problems of the masses. Through this platform, our community has solved more than 100 things that people have been worried about, big and small.
The key to immediate handling of complaints lies in "doing", and problem solving is the first
Moderator: If the reform of handling immediate complaints is to continue to deepen, how can it play a role in "super city governance"? What problems still need to be solved?
Zhou Hui: What does megacity governance mean? I found the answer from the report. In fact, there are many situations where our ideas require grassroots party members and cadres to take the lead and implement these ideas into work.
Li Meihong: The key to 's handling of complaints is "handling", which is whether you can solve the actual problems of the people and whether you can truly satisfy the people. I hope that when the reform is advanced in depth, the first thing is to empower the grassroots and work together to solve some problems in whistleblowing and reporting. The second is to mobilize and protect the enthusiasm of cadres and establish and improve the fault-tolerant mechanism of and . The third is to make good use of people's livelihood big data, do a good job in handling cases before filing a lawsuit, and change from reactive to proactive.
series of interview programs
and special reports on the Party Congress
You can scan the QR code to listen -
Planning: Jiang Ning
Host: Yu Hao
Reporters: Chu Ri, Han Meng
Editors: Guo Zheng, Jiali (internship)
Producer: Yao Boyan
