Citizen: Pet cats and dogs start to get sick and even die within a few days after buying them home.
Pet stores: Whether pets get sick is closely related to their feeding.
Relevant departments: There are blind spots in pet sales laws and there are problems in supervision.
Cat plague , canine plague , parvo, coronavirus infection ... Many citizens bought pet cats and dogs from this store, and they began to fall ill within a few days after returning home, and even died the same night they were sent to the hospital. Everyone thought they had bought a "weekly cat" and "weekly dog", and the store said they could pay extra or exchange them for free. However, some people have already exchanged three of them and are still sick.
Citizen complaints: The kitten started vomiting after a few days after buying it home.
She was sent to the hospital and found to have cat plague.
On June 14, Mr. Zhu, who lives in Xianyang, and his girlfriend Ms. Zhu were in Kunming Time Phase 1 near the West Third Ring Road in Xixian New District. I purchased a kitten at the Cats and Dogs World Pet Store, plus a 100-yuan cat plague testing fee, for a total cost of 1,100 yuan. "I saw this store online before. I went to the store and bought a silver cat. The store said the cat was two months old and had not been vaccinated." Ms. Zhu said that she asked The store did a cat plague test and the results were normal.
Mr. Zhu took the kitten home that day. On the evening of June 24, the kitten started to vomit. Mr. Zhu’s family took the kitten to the pet hospital. “It could not be saved after going there. It contracted cat plague and the cat died that night.” Mr. Zhu said that after examination, the doctor He said that the kitten was only more than a month old and had not been vaccinated. "That's when I realized that I had bought a Zhou cat."
In the past few days, Mr. Zhu has been communicating with the store, asking for a refund and compensation for medical expenses, but the store The solution given here is to add 500 yuan to get a new cat.
During the communication process with the pet store, Mr. Zhu also met other owners who bought pet cats and dogs from this store. Their pets also died of diseases such as cat plague and dog plague not long after returning home. Pet owners have formed the "Cat and Dog World Rights Protection Group", and there are currently 20 people in the group.
A live pet sales agreement provided by Mr. Zhu stipulates that Party B shall inform Party A (buyer) of the health status of the purchased pet cat. Party A shall, within the 24-hour health establishment period after purchasing the pet cat, pass the health examination. If the cat is found to be suffering from life-threatening diseases feline distemper and congenital disabilities, Party B should be notified immediately and relevant medical certificates should be issued. After Party B confirms, Party B should unconditionally replace Party A with a pet of equal value. At the same time, because the pet cat is a living body Special commodities have human factors or hidden unexpected factors that neither Party A nor Party B can predict. If the pet cat is sold for more than 3 days and the health establishment period continues until later, Party A will be solely responsible for the life and health of the pet cat, and Party B will no longer bear relevant responsibilities. Another item is: If there is cat plague within (24 hours), it can be replaced. Cats will not be refunded, and supplies will not be returned.
On the June 24 regular physical examination report form of the Angel Pet Hospital located in the southern section of Caihong 1st Road, Xianyang City, a reporter from the Chinese Business Daily saw that the immunity status column was blank, and the basic infectious disease test showed a + for feline plague.
Many pet owners: It costs extra to change pets.
Someone exchanged three dogs one after another.
On the afternoon of June 27, a reporter from the Huashang Daily came to the Cats and Dogs World Pet Store. More than a dozen pet owners came to the store because their pets were sick. A gentleman brought a small husky covered with black cloth to the door of the store. He bought a husky from the store through Xianyu on June 20, and the dog was no longer good when he returned.
There is also a man who bought a Pomeranian for 900 yuan on May 20. He spent 100 yuan to test for canine distemper and parvovirus, and the results were normal at that time. He took him home and raised him for four days. He went to the hospital to be tested for parvovirus and coronavirus and sent it to the store. "The boss said it would be kept in the store for 10 days. They checked and adjusted it. They charged 60 yuan a day. If it was not good, I would replace him with another one. I After paying 600 yuan, he kept asking if he was alive or dead, but the store never responded. "In desperation, the man came to the store again to get a Pomeranian on June 10. He took it home for five days, but the dog died again. After a test, I still had parvovirus and he had blood in his stool. When I took him to the store, the test result was still normal. "The boss asked me to buy medicine in the store. I had bought seven or eight boxes of medicine before, but it had no effect, so he asked me to put it in the store again." I wanted treatment, but the money was not refundable. I didn’t ask for more money this time, so I got another dog. Now after 7 days, the dog is no longer good.It’s the third dog, and I already have a shadow in my heart. "
Ms. Wang bought a Bichon Frize for 1,200 yuan on June 15. Canine distemper and parvovirus were tested at that time, and it showed normal. "The store clearly told me that the dog had not been vaccinated, and asked me to take it home and give it 10 days for vaccination. First shot. "On the morning of June 20, Ms. Wang found that the dog had symptoms of diarrhea and retching. She went to the hospital for a check-up and found that it was a coronavirus infection. She has spent more than 3,000 yuan and the dog is still in the hospital.
Mr. Xiao also encountered a similar situation. I bought a cat at the store. “The cat started crying at that time. The store asked us to go back and put in eye drops. For seven days, yellow pus started to flow from the eyes, which became more and more serious.” He sent it back to the store and asked me to add another 500 yuan to get me a new cat. "Mr. Xiao said that he could not accept this kind of treatment.
Many pet owners present said that the pet would not survive after taking it home for a few days. The store's solution was to increase the price and replace it with a new pet. Many people just bought it. At first, I thought it was my own problem because I didn’t raise it well, but when I found it, I found out that I was not alone. Many people had encountered the same situation. “This must be a problem with the cats and dogs themselves, and they still couldn’t survive after being brought back. , and asked for more money, the more I thought about it, the angrier I became. "The person in charge of
Pet Store: Whether pets get sick or not has a lot to do with their feeding.
The person in charge of Cats and Dogs World Pet Store said that when there are problems with cats and dogs, the store does not take care of them. Each case is solved and the solution is to get a new one. , “There is no refund because I have taken the pet home for many days. Whether the pet is sick or not has a lot to do with its health and care. It cannot be said to be our responsibility. Some of them have signed an agreement with us and agreed to exchange it for another one, and now they are here again. "The person in charge said that if Mr. Zhu's cat is not willing to pay an extra 500 yuan, he can get another one for free; Mr. Xiao's cat has inflamed eyes and has been producing yellow secretions. It is actually a good idea to pay more to exchange for a cat. The cost of treatment; the tiny Pomeranian has been replaced three times, which has been resolved; as for the little husky, it was not paid directly to the store, but purchased online, and the store is not responsible.
The person in charge said that the store was not responsible. All cats and dogs have been vaccinated, some have received the first shot, and some have received two shots. “Cats and dogs must be vaccinated, otherwise they cannot be circulated in the market. In this regard, many pet owners pointed out that the store clearly stated that no injection was given when purchasing. The person in charge said: "Has the problem been solved for you now?" Just solve it for you. "He said that the health of new pets cannot be guaranteed, because this is not something that people can predict. Within the 24-hour shelf life of purchase, consumers can test the cats and dogs.
Pet doctor: Viral diseases cannot be judged from symptoms alone
Need to be confirmed by examination
Currently, Ms. Wang’s puppy is still being treated at the Renai Branch of Youwota Pet Hospital on Zhangba North Road, Xi’an City. In the afternoon of that day, the reporter contacted the treating doctor, who said that the examination of Ms. Wang’s puppy was completed on the day it was delivered to the hospital. It was confirmed that it was a canine coronavirus infection, as well as a parasitic disease infection. The puppy has been coughing since taking over. “If you want to confirm the diagnosis of canine distemper, parvovirus and other viral diseases, you must go through examination, and you cannot judge from symptoms alone. "The doctor said that in most cases, if one small animal in a litter is infected with the virus, if the resistance of this litter is weak, they will all be infected. Cats and dogs usually start to be vaccinated from 2 months old, but it is not completely It is guaranteed that cats and dogs will not get sick after being vaccinated.
Doctors told reporters that the antibodies in the puppies' bodies are rapidly enhanced after being injected with serum, and they can resist the virus in the short term, but they lose their resistance after the metabolic time and are easily infected with canine distemper. , parvovirus, , etc. can also cause symptoms if you have been infected with the virus before. This is commonly known as "weekly dog". Pet doctors suggest that when buying a pet, it is best to go to a third-party pet store or pet hospital to check whether the pet is sick. At the same time, receipts and invoices must be kept, and after-sales services must be agreed with the merchant.
Relevant departments: Difficulty in obtaining evidence, blind spots in the law
Supervision problems
On June 28, a reporter from the Huashang Daily contacted the Xixian New District Maintenance Restriction Office, and the police said that the situation would be reported. Report to the animal epidemic prevention department of Fengdong New City. At the same time, the public can also complain to the local department of Agriculture and Rural Affairs.
A staff member of the Fengdong New City Branch of the Xixian New District Market Supervision Bureau said that pets are currently a blind spot for supervision. The agriculture and animal husbandry department has inspection and quarantine obligations for epidemic diseases, but pets do not. From the perspective of market supervision functions, pets do not belong to general commodities or consumer goods. Because there is no certificate of conformity, etc., there is no legal and regulatory support when handling, so there is no competent department to handle it. "In the past, it was pushed here and there, but now we take it." It’s difficult to obtain evidence in this case, but it’s difficult to tell if the cat or dog has been bought for a few days, and it’s very difficult to deal with.” The staff said that they had received complaints from Cats and Dogs World Pet Store before, and they could only deal with it. Mediation. Pet selling is an emerging industry, and we call for relevant laws and regulations to be introduced as soon as possible.
A staff member of the Veterinary Department of Xi'an Agriculture and Rural Affairs Bureau said that it is only responsible for the quarantine and immunization of dogs and the harmless treatment of dead dogs. Quarantine and immunization are stipulated by the national list. Xi'an City implements comprehensive vaccination for rabies , and other vaccinations Selective immunization is carried out by the owners. "Dogs cannot be sold if they have not received rabies vaccine . Xi'an City promotes rabies vaccination into the community every year. It is free and free of charge. Rabies vaccines will be distributed free of charge in communities and pet hospitals." , there are also designated rabies vaccination points.” Huashang Daily reporter She Xin/Wen Qiangjun/Picture
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