Nanchong News Network’s “Three Kingdoms Forum” has received a total of 32 consultations and complaints, all of which are published by the forum and transferred to relevant departments for investigation and processing. Among them, 12 public opinion have been responded to, with a w

Nanchong News Network (Reporter Liu Shuyi) From May 24 to May 30, Nanchong News Network's "Three Kingdoms Forum" received a total of 32 inquiries and complaints, all of which were published by the forum and transferred to relevant departments for investigation and processing. Among them, 12 public opinion have been responded to, with a weekly public opinion response rate of 37.5%. The remaining public opinion-related departments are investigating and handling the matter.

Among them, Shunqing District Human Resources and Social Security Bureau, Shunqing District Urban Management Bureau, Wufeng Street Office, Traffic Police Brigade 1, Traffic Police Brigade 4, Langzhong City Housing and Urban-Rural Development Bureau, Peng'an County Urban Management Bureau and other departments actively pay attention to netizens' demands and promptly investigate, handle and reply.

htmlOn May 21, netizen "Baopu Coffee" posted through the Nanchong News Network's "Three Kingdoms Forum" that a large supermarket in the city misleads consumers and hopes that relevant departments will investigate. Subsequently, the Shunqing District Industry and Commerce and Quality and Technical Supervision Bureau intervened in the investigation and determined that the supermarket had certain faults. Ultimately, with the coordination of the staff, things were resolved.

netizen said in his post that on May 6, a large supermarket in the city held an activity, indicating that a 30 yuan coupon was given for purchases of Yili products over 60 yuan. From May 15 to May 24, if you purchase Yili products over 30 yuan, you can directly use them. When the netizen went to the supermarket to buy Yili Anmuxi yogurt on May 20, he was told that this product would not participate in the coupon activity. Netizens said that during the sale, the supermarket did not use any method to inform consumers that Anmuxi yogurt would not participate in the event, but when the consumer went to cash, it was only informed that Anmuxi yogurt would not participate in the event. Netizens believe that the supermarket’s behavior is misleading consumers and hope that relevant departments will intervene in the investigation.

After receiving the feedback from netizens, the staff of the "Three Kingdoms Forum" immediately allocated the post to the Shunqing District Industry and Commerce and Quality Technical Supervision Bureau. The bureau then responded on the forum. The reply stated that after receiving the complaint, the bureau immediately arranged for the Consumer Protection Department to cooperate with the mediation of the dispute by the Chinatown Industrial and Commercial Quality Supervision Institute. On May 21, the same day when the consumer Ms. Xiong posted on the "Three Kingdoms Forum", she complained to the 12315 platform of Nanchong Municipal Bureau of Industry and Commerce. The staff of the Consumer Protection Section of the Shunqing District Industrial and Quality Bureau went to the supermarket to investigate and understand the consumer complaints on the same day.

After investigation, a supermarket Yili Milk held a promotion on May 5. The promotion content was "Get 30 yuan coupons for purchase of Yili room temperature products for purchase of 60 yuan for purchase of 30 yuan for purchase of Yili products for purchase of 30 yuan for purchase of 30 yuan for purchase of 30 yuan for purchase of 30 yuan for purchase of 30 yuan for purchase of new products, except for series such as note-free." On May 21, consumer Ms. Xiong participated in the promotion and purchased Yili room temperature milk, and the supermarket also gave consumers a 30 yuan coupon. Consumer Ms. Xiong bought Ilian Muxi Greek-style yogurt when using the 30 yuan coupon. The supermarket used Ilian Muxi Greek-style yogurt as a new product and refused to consumers to use the coupon, and the two parties then had a dispute.

During the mediation process, law enforcement officers explained the law to both parties. Although the supermarket marked Yili's new products on the promotional materials and did not participate in the voucher activity, it did not clearly indicate that Yilian Muxi's Greek-style yogurt is a new product, and there was a certain fault. After the law enforcement officer explained the Consumer Rights Protection Law to supermarket staff, the supermarket also realized its fault and promised to handle the complaints for consumers as soon as possible. When the staff returned to the consumer Ms. Xiong on May 22, Ms. Xiong said that the supermarket had used the coupons for her as promised by the promotion.

It is understood that since its launch, the "Three Kingdoms Forum" under Nanchong News Network has strengthened interactions with netizens, attached importance to the needs of netizens, listened to the voices of the people with all their hearts, and strived to achieve "everything has a response and every thing has a conclusion", building a bridge for communication between the government and netizens, and forming a complete working mechanism for handling public opinion and resolving demands.

At present, nearly a thousand units (departments) in the city have registered real-namely in the "Three Kingdoms Forum", truly achieving active attention, rapid disposal and timely responses to online public opinion. The forum has more than 140,000 registered users, with an average of nearly 50,000 clicks per day.