Recently, in the backstage of Zhengguan News Xintongqiao column, netizen Ms. Yang reported that her daughter was in the outpatient clinic of Zhengdong Campus of Henan Children's Hospital. The insurance claims required an invoice, but was rejected by the hospital when issuing the invoice and hoped to get help. On the 21st, a reporter from Zhengguan News called Ms. Yang to find out the situation.
Outpatient clinic medical treatment requires compensation. Refunding invoices was denied
Ms. Yang introduced that in 2019, her daughter spent more than 1,000 yuan on the outpatient clinic of Zhengdong Campus of Henan Children's Hospital. She originally thought that outpatient clinic medical treatment was not within the scope of insurance claims purchased, so she didn't care too much. In November 2021, when she took her daughter to see a doctor again, she learned that she could also pay compensation when she was in the outpatient clinic. She was very happy and started preparing relevant materials.
"Account settlement requires invoices, case reports, medical lists, diagnostic certificates and other information. Except for the invoice, the rest are all ready." Ms. Yang said that when she went to the hospital to make a replacement invoice in mid-December 2021, the staff informed the system that the invoice had been issued and could not be reissued.
Case report provided by Ms. Yang
Due to the long time span, Ms. Yang cannot remember that she had issued an invoice. She hopes that the hospital can help make up for it, but the result is not ideal.
"I asked twice but was rejected. One of the staff said that the 19-year stub couplet had been taken away by the unit and the copy could not be processed. I don't understand. Other hospitals have ways to reissue it. Why can't this hospital? I hope Guanguan Supervisor can help me ask what the situation is?" Ms. Yang said.
bills are lost and cannot be reissued. Relevant vouchers can be issued
In response to this situation, at 2:00 p.m. on the 21st, a reporter from Zhengguan News called the Zhengdong Campus of Henan Children's Hospital for consultation. Staff Ms. Wan said that the hospital medical bills are issued by the national financial department and are legal and unique in their use. For patients who are missing during the use of invoices, they cannot be reissued according to bill management regulations.
Fee list provided by Ms. Yang
"But you can copy the lost bill stub couplet, and stamp the medical institution fee seal, or use it as a medical reimbursement fee voucher." Ms. Wan said that this method can be used to help Ms. Yang handle it.
It is understood that if you need to apply for this voucher, you must take a copy of your ID card and a copy of your child's birth certificate (if there is no copy of your birth certificate, you can take the parent page of your household registration and a copy of your child's page) to copy the invoice and stamp it with the official seal at the outpatient fee room of the hospital.
outpatient fee invoice loss treatment methods are different
So what are the methods for the invoice loss? The reporter then called Zhengzhou Central Hospital and Henan Provincial People's Hospital for consultation and learned that the treatment methods of each hospital were also different.
"You can make up for invoices, but the original notes cannot be reissued. The reissued invoices are different from the original notes, and are printed on A4 paper, with different formats, similar to copies." said a staff member of Zhengzhou Central Hospital.
Henan People's Hospital has launched electronic medical bills since 2021
The staff of the outpatient fee department of Henan People's Hospital said that in January 2021 the hospital launched electronic medical bills, and patients can obtain electronic bills online and view, download and store them at any time. But if it is before January 2021 and has been issued an invoice, there is no way to make up the issue.
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Zhengguan News Reporter: Dong Qian Text/Picture
Editor: Zhao Liuying
Coordination: Li Lijun
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