When the epidemic raided Hangzhou again, a group of people have been sticking to the front line of epidemic prevention. Although they are not medical staff who eliminate the new coronavirus, they are the lamp holders who protect people's belief in victory. In front of them is the laid belt, and behind them is a whole city that is firmly protected. This is the telecommunications person who provides signal support to the locked area during this epidemic.
This group of telecommunications people love life and work, bringing smooth signals to people and big data channels to enterprises. They are soldiers who protect smooth communication at work, and when they get off work, they bring warm light to the city.
Among them, there are heroic fathers who are righteous in rescue of children who fallen buildings, touching teams who urgently rescue students from car accidents, and "communication parents" who love left-behind children. They have brought strong care to the city and brought the warmth of spring.
Among them, there are also pioneers in poverty alleviation and assistance to the poor, passporters of happiness who respect the elderly and help the elderly, and "friends of users" who have been enthusiastic about helping disabled users for eight years. They have brought winter torch to the needy. Among them are also epidemic prevention models who stick to the front line of the fight against the epidemic, Tianyilan messengers who are not afraid of wind and snow, experts who have guaranteed high-quality services, warm guards who cannot even blow away typhoons, prevention and control command and guarantee people who witness the situation of military and civilians, and telecommunications protectors who build a high wall for fraud for the people. It is their protection, and warmth is seen everywhere in the city.
"The people's yearning for a better life is our goal." In recent years, Hangzhou Telecom has actively practiced the original mission of "People's Posts and Telecommunications for the people", cultivated the background with culture, cultivated values with systems, inspired positive energy with role models, internalized into the spiritual pursuit of answering the same questions between individuals and enterprises, and externalized into the behavioral consciousness of individuals and the times resonating with each other.
Since 2019, Hangzhou Telecom has held the "Excellent Service Deeds of All Staff" selection activity for three consecutive years, and has collected more than 500 vivid and inspiring service stories. In the final live broadcast session, now "the customer has the final say, and every small thing for the customer is our big thing."
has become the motto of all telecom people. In 2022, Hangzhou Telecom launched a new "Benchmark People in Welcome Asian Games Service" selection activity, demonstrating the solemn commitment of "welcoming the grand event with high-quality service" with practical actions.
bravely protecting life
Telecom people use actions to support the rescue bridge
At around 6:30 pm on May 2, 2021, Yu Jie, director of the Nanxing Branch of Hangzhou Telecom Shangcheng Branch, and his group were setting up a centralized stall in Fuxing Nanyuan. Suddenly, residents shouted for help. Yu Jie rushed to the scene and found that it turned out that a three-and-a-half-year-old child accidentally fell from the sixth floor! The child's mother was at a loss and collapsed to the ground.
At this time, the old city of Fuxing Nanyuan was renovating. The roads in the community were very narrow and the ambulance could not drive into the unit. Time is life. Yu Jie stood up and boldly suggested to the mother of the child: "If you can't wait for 120, you hold the child, we have a telecommunications tool truck, we will send it to the hospital!" The mother of the child cried and agreed repeatedly. After getting on the bus, Yu Jie drove straight to the hospital. At about 6:50, the child was sent to Zhejiang Medical Second Hospital.
Yu Jie and guest jing specialist Zhou Han were responsible for calling the emergency doctor and the other assisted the parents in handling relevant procedures. Originally, the child had almost lost his life characteristics when he was sent to the hospital. After rescue, the child's hands and feet had begun to slowly recover his consciousness. The key to the successful rescue lies in the timely delivery of Yu Jie and his colleagues to the hospital. A young life was saved and a family was not broken.
Similar things are not an isolated case in Hangzhou Telecom. At around 17 pm on February 17, 2021, it was raining lightly in the sky. A major traffic accident occurred on the road in front of the business hall of Yishang Town. Two private cars collided. Two primary school students in one of the cars were shocked and their faces were pale.
The driver was at a loss in the face of a sudden car accident.The staff of the business hall of Hangzhou Telecom Arts and Shang Branch immediately ran to the scene of the car accident to help stabilize the owner's emotions, worked together to carry the two children to the business hall, and quickly called 120. According to the doctor's remote emergency treatment requirements, they placed the injured children flat on the rest chair in the business hall to comfort the frightened car owner and contact their family as soon as possible. The whole process was completed in one go without any hesitation or delay. With the proper comfort and help from the business hall staff, the children and the driver were not seriously injured.
Let love stay in the hearts of Telecom is the common belief of all Hangzhou Telecom employees. In Chun'an, telecom staff took the initiative to contact the civil affairs department and carried out a love action for left-behind children in rural areas to give children's watches.
In just three days, the telecom staff issued nearly 600 households for left-behind children in rural areas, so that the children could contact their parents and relatives far away at any time.
In the years of living with the people of Hangzhou, Hangzhou Telecom staff have long become a group of brave enough to take responsibility and rescue righteously. "A drop of water becomes an ocean, and love becomes hope." It has become their common belief in their hearts.
Help the elderly and weak to show love
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0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 The owner who Mo Zhongqiang served was inconvenient to mobility. His children were all working in other places. There were only him and his mother in her 80s at home. In order to allow customers to enjoy exclusive discounts, Mo Zhongqiang not only took the customers to apply for the update of the disabled certificate book, but also went to the door to change the package for users, which eliminated the fatigue of users' hard work and delivered the services to their homes and even more to the hearts of users.
"There is no best, only better" is fully reflected in Mo Zhongqiang. All this is just the beginning of his service. The user's daughter is away all year round, so Mo Zhongqiang uses his spare time to chat with users to relieve boredom, and has become the user's "family". He took the initiative to take on the responsibility of helping users dispense medicines, and even if it was not going well, he would specially help users to go to the hospital. He would always smile and say "It's just a way."
The warm service that is integrated into every detail brings high recognition from users. After learning about the account insurance business, the user took the initiative to contact Mo Zhongqiang and said that he would handle it. In eight years, both parties have gone from reporting unfamiliar customers to being close to their family now, which is a microcosm of Mo Zhongqiang's insistence on maintaining caring services day after day.
Thinking about what users think and worrying about what users are anxious about is the tradition of telecom people, and sending warmth to people in need is the corporate culture of Hangzhou Telecom.
Just last September, the business hall of Hangzhou Telecom Chun'an Center received a letter of praise from a 70-year-old man. The letter was full of affectionate feelings and told the old man's affirmation and praise to the Chun'an Center Hall. The old man said in the letter: "When I came to pay the phone bill, I was invited to participate in the course of Xingfu School. In the course, Teacher Fu from Primary School explained to everyone the courses and cases of anti-fraud by the elderly, so that I could use the fraud methods of scammers to make me cheat the scammers. I have some understanding and vigilance. I also learned more about the functions and usage methods of smartphones in the course. Teacher Xiao Fu taught us how to use them step by step. I was very patient and taught me over and over again. I was very moved. "
In the praise letter, the old man mentioned Teacher Xiao Fu was actually Fu Yulin, a salesperson in Chun'an Central Hall. She used her spare time after get off work to organize the "happy class" for the elderly.
introduces anti-communication fraud through videos and cases, and improves the anti-fraud awareness of the elderly. With free time in daily life, Fu Yulin often wears a red vest and walks to the life group of middle-aged and elderly people. Through on-site explanations and introduction of telecommunications services and anti-fraud knowledge, it improves the anti-fraud awareness and network security awareness of the elderly, and truly interprets the service concept of telecommunications "user first and attentive service".The concept of
and users are being loved by the telecommunications people to gain new practices and inheritance.
Guarding the city communication
They practice their mission
html On the morning of November 28, when everyone was immersed in the joy of the first snow, when the circle of friends was occupied by the beautiful snow scene, when the people at work were admiring the scenery along the way, the two blue backs of the sky became popular on the video official account of Gaohong Town Government, Lin'an District, Hangzhou. They are Wang Yinggang and Zhu Haibo, community managers of Lin'an suburban branch.
On the morning of the same day, the Hangzhou Telecom Suburban Branch received a broadband fault report from Linjiatang. The user hoped to have a video call with his relatives from afar on New Year's Eve, and the demand was extremely urgent.
The suburban branch of the city is mostly mountains and high bends, the geographical environment has always been steep, and the difficulty of emergency repair is already high. In such rainy and snowy days, the difficulties can be imagined. After receiving the repair call, community managers Wang Yinggang and Zhu Haibo had no time to take care of it and immediately set off from the branch office to Linjiatang user's home.
The wheels were constantly sinking deep in the thick snow, and the vehicle staggered in the bends in the mountainous areas. With a sound of "Gar", the repair car was suddenly trapped in the thick snow. In this mountain road where people are not effective every day and have no one, the two have only one belief at this moment. They must arrive at the user's home as soon as possible to solve the urgent need for coal burning for users. The two of them got out of the car quickly, one person started the vehicle, and the other person helped behind the vehicle. So this scene was also recorded by the staff of Gaohong Town Government, and was moved to the official account of the town government, so it was also liked by the people of Lin'an.
The more severe the situation is, the more you can see the telecommunications people. When the epidemic broke out in Banshan Street, the branch director of Hangzhou Telecom Banshan Branch led the work team to become a retrograde.
They have been connected with street staff many times to ensure that the epidemic prevention work is carried out quickly and safely. While employees are doing a good job in strict epidemic prevention work within the bureau and in the department, the maintenance manager has installed network equipment connected to monitoring for more than a dozen times, realizing multi-screen monitoring, cloud viewing, storage and other functions, helping government departments to effectively implement hierarchical management and contact point tracking, and achieving 24-hour uninterrupted control. Through "civil defense + technical defense", the risk of cross-infection has been greatly reduced.
worked closely together in all lines of the branch office, and installed monitoring in Banshan Street for a total of 1,000 households/time, showing the professionalism, active dedication, and courageous spirit of the employees of Banshan Branch Office, and fulfilling their responsibilities and shouldering their due responsibilities.
And on the front line of the airport express construction, telecommunications people also showed their professionalism. The Airport Express is an important subway line in the Future Science and Technology City area. It starts from Yuncheng West Station hub in the west and ends at Xiaoshan International Airport in the east. It is a key project in Zhejiang Province. The Yuhang District Government also specifically requested that Wenyi West Road Jingchang Road Station be added to the subway line, and required that all types of pipelines involved in the station be relocated.
Hangzhou Telecom staff conducted an early survey of the site lines of the Future Science and Technology City Branch Line Management Center. A total of 103 optical cables need to be relocated and 2 optical transfers of 576 optical transfers were shifted. The original cutting plan was completed in 8 times, but now the construction period is tight from 8 cuts to 5 times. With the efforts and coordinated combat of all parties, the Future Science and Technology City Branch completed the transfer and relocation of all lines and optical transport ahead of schedule at 6 a.m. on May 6, becoming the first unit among all pipeline relocation units to complete the relocation work requirements issued by the district government and the subway group.
protects people's safety
Telecommunications people have never missed
People's Posts and Telecommunications for the people, we are the inheritors of "Red Telecommunications". In the battle against the "Fireworks", Fuyang Telecom Yinhu Branch carried forward this spirit.
On July 26, 2021, the typhoon "fireworks" officially landed. Time is life, and the interests of the people are above everything else! After seeing the district party committee and government issue a call to help construction workers, Fuyang Telecom Yinhu Branch responded actively and urgently evacuated 117 construction workers from Fuyang Development Zone Investment Group, left the unsafe simple shack, and came to the temporary resettlement site provided by Fuyang Telecom, and at the same time, it provided service guarantees such as outside the door, on-site patrol, and communication. In order to alleviate the tension of the workers, we also sent people to explain the situation of the site, enthusiastically communicated with the workers and asked about their well-being. Looking at the complete supporting facilities and daily necessities, the workers suddenly felt like they were home. At this time, the wind was blowing and heavy rain was pouring outside the house, but the house was orderly and laughter was heard.
In another battlefield where smoke is invisible, the telecommunications people are fighting one after another with a group of cunning enemies. In order to combat and control new types of telecommunications network crimes, Xiaoshan District selected staff from the district joint office to form a working group to work in a concentrated manner in April 2021. Xiaoshan Telecom selected Comrade Zhou Huafang, the Marketing Department of the Marketing Department, to participate in the special team work, collaborate on physical operations, and participate in the combat and governance of telecommunications network fraud in the whole district, prevention and publicity, early warning and dissuasion.
From April 2021 to the present, Zhou Huafang has been conscientious and responsible in his work, outstanding in his business capabilities, and has a strong team spirit. He has made positive contributions to the year-on-year decline in telefault cases in the whole district, which has been unanimously praised by the leaders and members of the district joint office team.
In addition, Xiaoshan Telecom also actively implemented the work requirements of the "card-cutting action" in its daily work, conscientiously completed the data analysis and investigation work arranged by the district joint office, and highly cooperated with the relevant crackdown operations of the district public security bureau, with remarkable results.
Comrade Zhou Huafang and all members of Xiaoshan Telecom have worked hard to prevent fraud and have made positive contributions to ensuring the security of the information network of the people.
"The people's yearning for a better life is our goal." In recent years, Hangzhou Telecom has actively implemented the original mission of "People's Posts and Telecommunications for the people", cultivates the foundation with culture, cultivates values with systems, inspires positive energy with role models, internalizes it into the spiritual pursuit of answering the same questions between individuals and enterprises, and externalizes it into the behavioral consciousness of individuals and the times.
