Visitor Service Center Picture source: Guangxi Detian Transnational Waterfall Weibo
Traveling out is to relax, but recently tourists who go to Guangxi Detian Transnational Waterfall Scenic Area have encountered such troubles. According to Xinhua Viewpoint,
"Traveled hard to drive from Guangzhou for 7 hours to Guangxi Detian Waterfall Scenic Area, but was told that there were no tickets for sale at the entrance of the scenic area. " 6 tourists who came from Guangdong were angry that they could not buy tickets when they came directly to the entrance of the scenic area. If you want to buy tickets, they need to go back to the new visitor center 10 kilometers away, and it takes 20 kilometers to go back and forth.
There were about 30 s in half an hour for tourists like this. Although the scenic spot staff patiently explained, the effect was not satisfactory. Most tourists had no choice but to turn around and head to other scenic spots.
reporter learned that there are only two options for tourists to go to the scenic spot, either spend 45 yuan to take a sightseeing bus or walk.
or above is just a microcosm of the current chaos in China's tourism market. At the same time, the Daily Economic News (WeChat ID: nbdnews) noticed:
, Director of the National Tourism Administration Li Jinzao revealed today (15th) that in 2015, my country's tourism investment continued to grow strongly, with an annual investment of 1007.2 billion yuan, a year-on-year increase of 42%, an increase of 10 percentage points from last year, and a breakthrough of one trillion yuan mark for the first time in history.
National Tourism Administration predicts that in the next three years, my country's direct tourism investment will exceed 3 trillion yuan, and will drive comprehensive investment of more than 15 trillion yuan.
China's tourism investment exceeded one trillion yuan for the first time last year, becoming a "new economic driving force" (Picture source: Oriental IC)
It is true that China's tourism industry has shown a rapid development trend in recent years, but tourists' travel experience is far from keeping up. Let’s see how some foreign tourists evaluate China’s tourism environment.
A Korean student named Cui Xiangxun believed that Chinese attractions services and supporting facilities were insufficient when interviewed by the International Herald Leader. He said:
During my study in China, I have been to more than a dozen cities and tourist attractions such as Xi'an, Qingdao, Zhangjiajie, Dali, Lijiang, Jiuzhaigou, Luoyang, Hainan, and Hong Kong, most of which were self-guided tours. China is very big, with good and bad things, each place has different characteristics. For example, Zhangjiajie has many beautiful mountains. When you go to Shenzhen, you will experience a very modern and developed city.
Personally believe that the historical relics and historical sites that can be enjoyed in China tourist attractions are very rich, and the scenery is also very beautiful, but the services and supporting facilities are not satisfactory. I have been to many places, but there are no convenient facilities for disabled people. The introduction of attractions is not particularly clear and complete, and the attitude of the service staff is generally not very good. The transportation of tourist spots at
is not very convenient. Because I mainly travel on my own. Except for big cities like Beijing and Shanghai, it is really difficult to go to more remote attractions. Many places do not have public transportation, only black cars and so on.
An American tourist named Simmons believes that the tourism environment of is related to people's overall quality. He said:
I think the problem of the tourism environment is still related to people's overall quality, and it takes time to change. China is so big, and the folk customs and scenery in different places are different. I will continue to travel to China in the future. And I will still choose to participate in a Chinese tour group, so I don’t have to worry about transportation issues and the prices are fair.
means that everything should be explained clearly in the contract in advance. My experience is that "no good product is greedy for cheap things."
A Japanese tourist named Mai Yamada believes that should be more active in improving the tourism environment and government and enterprises. He said:
In my opinion, there are some chaos in China's current tourism market, which is a necessary stage in the development process. As people's education level and quality continue to improve, legal awareness continues to increase, and the government actively supervises and severely punishes bad behaviors, I think this problem can be solved.
I think that the provided to tourists cannot be just the historical monuments or beautiful scenery in tourist attractions, but also a series of related projects such as transportation and services. Only in this way can bring tourists a good travel experience.
For example, if there are too many tourists at scenic spots, flow restrictions can be taken; for example, transportation should provide more convenience for self-guided tourists. Famous attractions like the Palace of Versailles are located outside the center of Paris, but Paris provides tourists with convenient transportation seamlessly connected between various tourist destinations, so the tourists' travel experience is very good. , and these require the government and related companies to show a more positive attitude.
February 26, 2015, in front of Tesco's duty-free city gate, Tokyo, Japan, many Chinese tourism groups organized tourists to come and buy duty-free products such as rice cookers. The front and inside the store are crowded, most of which are Chinese. (Picture source: Oriental IC)
In fact, there are many tips abroad to improve tourists' satisfaction worth learning. Take the example of Japan, where Chinese tourists love to go abroad, as an example. According to statistics released by the Japanese government,
Among the number of foreign tourists visiting Japan in 2014, the proportion of repeat tourists was as high as 54%.
So, what kind of service does Japan rely on to make so many tourists praise it?
First look at shopping. When is receiving services in Japanese shopping malls, no matter whether you buy it or not, you can always see the sincere smile on the waiter's face and the constant bowing thanks. After purchasing, the waiter will carefully pack the items and even deliver the customers to the store door to watch them leave.
Let’s take a look at the catering industry again. In a Japanese restaurant, when the customer sits cross-legged, the waiter needs to kneel down and present the dishes to the customers. Even in ordinary restaurants, customers can enjoy patient service.
Finally, let’s take a look at the transportation. Japan’s transportation system is very developed. The dense Tokyo tram route map is dazzling at first glance, but in fact it is disorderly and orderly - the signs in the station are clear and clear, and you can successfully find the tram to be carried by following the instructions. Moreover, although the station is crowded during peak hours, people are in an orderly manner to get on and off the elevator. If there is plenty of time, they will pass on the left, and urgent passengers will pass from the right, ensuring their respective time.
It is this unwritten service etiquette and people's conscious habits that add "free" high added value to Japanese tourism. and legal norms have greatly improved people's satisfaction during the travel process.
What service experiences do you have that you are satisfied with or want to complain about during your travels? Welcome to leave your comment below.
Daily Economic News Comprehensive Xinhua Viewpoint (WeChat ID: XHSXHSD), International Pioneer Leader (WeChat ID: gjxqdb) Message
