The Early Education Center has suspended classes inexplicably, and parents who have paid for membership. I hurriedly asked about the situation, but unexpectedly heard about the institution. According to a parent, in June last year, she joined a membership at Jimu Baby and purchas

Incident: The suspension of classes in the Building Block Baby (New Center) caused a storm

According to a parent, in June last year, she opened a membership at Building Block Baby (New Center) and purchased a one-and-a-half course. The courses of her child were scheduled for weekends during the start of school, and during the winter and summer vacations, they were scheduled from Monday to Friday. She paid tens of thousands of yuan in total, and the course lasted until the end of December this year.

Starting from November last year, everyone found that the teachers and staff of Building Block Baby (New Center) have changed a lot, and the quality of the course has also declined. One of the resigned teachers posted on WeChat Moments to reveal a message, which was that the management of Building Block Baby (New Center) was chaotic and the employees were owed wages. It is recommended that parents who still have classes finish the class as soon as possible. Parents suddenly became suspicious.

Around January 20 this year, the child had just had the winter vacation, and the building block baby work group suddenly sent a notice saying that , classes will start again on the eighth day of the first lunar month. Everyone was very surprised because it was still early before the Spring Festival, and this holiday notice was obviously issued earlier than in previous years. Some parents asked the institution's teachers and consultants, some replied that they had left their job and were not in charge, while others replied that the institution was operating normally.

0 years later, some parents took their children to the institution to take classes, but classes were suspended on the 11th. Parents learned that the power of the Jimu Baby (New Center) was out of stock, and it is said that the shopping mall rent was still owed, and the computer was moved away by market supervision personnel. When asked about the situation again, some employees said that the power was cut off by the mall. Parents feel that the building block treasure (new center) may run away. After failing to negotiate with the agency staff and the person in charge, the parents formed a group to protect their rights and complained to the local municipal supervision department.

negotiation: Many parents do not believe the person in charge and ask for a refund

The aforementioned parents who protect their rights said that amid the parents' doubts, the person in charge of Building Block Baby (New Center) (WeChat name "CANDY") once made a statement in the WeChat group, which means: around the Spring Festival, due to irregular temporary circuit fire maintenance and the data review of the new center system by the Market Supervision Bureau, the operation was not possible, etc., which made it impossible to operate normally. , the institution is striving to restore normal class order as soon as possible; since October 2021, the institution has fluctuated frequently. In order to ensure the quality of class, it will recruit outstanding teachers to improve the teaching team within 1 to 2 months; before the Spring Festival, the Market Supervision Bureau moved away the front desk computer, resulting in the inability to use member information and system normally. It also temporarily notified the circuit to resume work during the Spring Festival. In addition, the Lantern Festival is approaching, and it decided to suspend classes for internal rectification, and the specific resumption of class appointments and class hours will be restored. The Lantern Festival will be notified separately after the Lantern Festival.

However, parents can no longer restore their trust in the institution, and many people demand a refund. In a "rights protection statistics" table presented by the aforementioned parents who protect their rights, the reporter saw that the contract funds of most parents are more than 10,000 yuan, and some are nearly 20,000 yuan, and the purchase time ranges from more than a dozen to one hundred. Most people still have class hours left, and some even bought 11,000 yuan in class hours, and the remaining class hours cost is 10,000 yuan.

Site: The store door is locked and the phone is shut down. The official account is shut down. On the afternoon of February 15, the reporter came to the second floor of Building 5, District A, Xinjian Center, Changmainan Road, Xinjian District. As soon as he exited the elevator door, he saw the store of Building Blocks (New Construction Center). The words "Building Blocks·Science Early Education" are very conspicuous. At this time, the store door was locked, and some publicity posters and course arrangements were posted at the door. Looking inside from the glass door, all kinds of children's activities are still there. The store’s contact number is marked on the

promotional poster. The reporter called the phone, but the voice prompted "The user you called did not pay the phone bill." It turned out that the phone was down due to arrears.The reporter scanned the QR code on the poster and paid attention to two official accounts, one is the "New Center for Science Early Education of Jimu Baby" and the other is the "New Center for Full-time Early Education of Jimu Baby". However, the former was only updated until March 2021 and was suspended, while the latter was suspended in September 2021.

According to parents, there is no store manager in the Building Block Baby (New Center), and it has always been the responsibility of "CANDY" sent by the Beijing headquarters. After several twists and turns, the reporter finally learned that "CANDY" was named Shao Tianhui and learned about his mobile phone number. On the 16th, the reporter called the phone several times, but the other party never answered. The reporter also compiled a text message to the other party to indicate their identity and purpose of the interview, but the other party did not reply.

The reporter checked the hotline of Jimubao’s Beijing headquarters online, but no one answered the call many times.

Shopping Mall: Lease contract has expired. The rent has not been paid this year. On 15th, the reporter came to Jiangxi Dadi Commercial Operations Management Co., Ltd., the management party of the new central mall, to learn about the situation.

According to Ms. Yu, the floor manager, Jimu Baby (New Center) has been operating in the mall for 5 years, and the contract expires on December 31, 2021. As far as they know, in October last year, the brick treasure (new center) was taken over by its headquarters. At that time, it said that members would not renew their fees again, but only digest the existing classes. As for what happened between the institution and the parents, they didn't know. Ms. Yu said that the saying that the power outage in the mall does not exist. If the power outage is to be cut off, it can be cut off when the contract expires. The mall once sent someone to check and found that the store's electricity meter was out of electricity.

years ago, Jimubao found the mall to negotiate and said that he wanted to change to a short-term renewal form, and the rent was paid every month, hoping to use January this year as a transition period. The mall also agreed and supported the other party to continue the class and made it clear that if the other party was willing to renew the lease, he "would be willing to charge rent at the other party's price", but from January to the present, the mall has not received rent.

Municipal Supervision: The convening of the three parties to coordinate and deal with the failure to reach an agreement

16, the reporter went to the Chief Branch of the Market Supervision Bureau of Xinjian District, Nanchang City on this matter.

Director Yu, who is responsible for mediating the matter, told reporters that on the 15th, the branch convened three parties: parent representatives, brick treasures and shopping mall management to coordinate the matter in person. There were two things that could be clarified at that time: First, the Building Block Baby (New Center) and the shopping mall manager have not renewed their contract, because many things must be decided by the head of the organization, Shao Tianhui, but she is in Beijing; second, the electricity bill of Building Block Baby (New Center) has no pre-deposit, so the power outage was caused.

As for moving the other party's computer, it was because a parent complained to the branch office a year ago. The branch found that the person in charge of the agency was Shao Tianhui, who was inconsistent with the legal representative of the business license and may be suspected of operating without a license, so he went to retrieve the information and verify it. After investigation, the other party was only the legal representative changed and there was no problem with the license and license, so the other party was notified to retrieve the computer at any time. But the other party has not come to collect it for a long time, and the computer is still in the branch office.

This mediation, the two teachers sent by the institution had no right to make any decisions, so they had to let the institution head Shao Tianhui participate in the form of on-site video. However, during the mediation process, the other party kept changing the topic or did not respond positively, and the mediation failed and no agreement was reached.

Progress: The institution notified parents to resume classes on the 19th that parents hope to do what they said and do what they said and protect their rights told reporters that there are nearly 300 members of the Building Block Baby (New Center) and involve about 500 children in early education training. They hope that Building Block Baby (New Center) or its headquarters will come up with a proper solution as soon as possible.

First of all, I hope to resume classes before February 19. If classes cannot be held on time, members will provide refund or extension services; secondly, the brick treasure (new center) should bear the responsibility for the losses caused to members. The refund standard is divided by the member’s payment amount by all class hours, and then multiplied by the remaining class hours. In addition, the building block treasures (new centers) should also bear the loss of work expenses incurred by parents during their rights protection.