In recent days, Panda Bike's Mianyang customers have reported that the deposit refund has not been returned for more than 20 days or even more than a month, and it shows that "no deposit can be refunded"; at the same time, the company's registered address in the industrial and commercial industry does not exist (Chengdu Business Daily reported yesterday: Panda Bike responds that the deposit is difficult to refund: some users' information is lost, and additional personnel are being sent to refund the deposit ). On the 29th, relevant staff from the Chenghua District Industrial and Commercial Administration Bureau said that they had asked Sichuan Baike Technology Co., Ltd., which belongs to Panda Bicycle, to come to the door for an interview. At the same time, the company's person in charge said that the more than 200 deposit refund users who have been backlogged since June 23 have basically been processed. Why doesn't the
address exist? "The address change has not been completed"
28 On the afternoon of the 28th, Zhao Peng introduced that there is indeed a problem of difficulty in refunding deposits for users in Mianyang, because the system started by the company has always been manually operated. If there are few people who refund the deposit every day, it can be processed manually and returned to the user as soon as possible. However, in May, more and more users returned deposits, and manual processing was not done in time, resulting in slow refunds.
"And Panda Bike has been upgraded to Baike Bike, and we are also conducting system docking. However, since Baike Bike does not charge a deposit, many information has not been successfully connected, and some user information has been lost. Some users click to apply for a refund, and the backend shows that the refund is successful, but the user has not received the money. In addition, there is insufficient manual labor, so there is a long-term deposit not being returned." Zhao Peng said that now, the company has sent additional personnel and is focusing on handling the refund of the deposit.
In addition, for the company address does not have the problem of being listed as an abnormal business directory by the industry and commerce, Zhao Peng explained that the company's registration place is indeed in Chenghua District, but when recruiting a technical team, many technical personnel were in the High-tech Zone, so they finally chose the address on the T3-4th floor of Xiangnian Square, Tianfu New District, , Tianfu Sanjie. "We have also filed with the industrial and commercial department and changed the address. It has not been completed yet. We are also actively dealing with this matter."
promises three ways to refund "200 multiple users have completed processing"
"At present, there are about 1,000 panda bicycle users in Mianyang. Because the bicycle has been running for several months, it needs to be repaired, and it has also been upgraded to Baike Bike. Therefore, the backend no longer allows users to recharge, and can only refund the deposit." Zhao Peng said that the company has sent additional personnel to deal with the issue of users' refund of deposits in a timely manner. If users want to refund the deposit, they can make refunds through Panda bicycle's WeChat official account, Weibo , and customer service phone. Especially Alipay users cannot return the same route after more than 90 days and must be completed through manual operations.
For the remaining 1,000 users in Mianyang, Zhao Peng said on the 29th that the company has arranged personnel to deal with this part of the users. If you click to apply for a refund, the backend will be displayed and the staff will verify it by phone or other means; if there is no refund of the deposit, the staff will leave the user's account and refund it in time. The deposit for this part of the personnel is expected to be refunded within half a month.
htmlOn the 26th, Mr. Tang called Panda Bike’s customer service number, and on the afternoon of the 28th, his 199 yuan deposit was returned to the account. Mr. Li is a panda bicycle user in Mianyang. On the evening of the 28th, after seeing the report from this newspaper, he called Panda bicycle’s customer service number, and the other party said that the refund was made within two working days. Mr. Zhan has two panda bicycle accounts at his home. On the morning of the 29th, he also called the customer service number, and the other party also promised a refund for two working days.29, Zhao Peng told reporters that the more than 200 deposit refund users who have been backlogged since June 23 have basically been processed.
Chengdu Business Daily Client Reporter Tang Xiaojun
Edit Yang Yutong
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