opens up a safe road in the snow during the Spring Festival, launches convenient services for "celebrating the New Year, exchange new money", and writes the word "Fu" to send Spring Festival couplets to celebrate the New Year... During the Spring Festival of the Year of the Tiger, CITIC Bank Hefei Branch took multiple measures to carry out warm services, using financial power to help the people live a safe and happy year.
Festive atmosphere is set against the New Year atmosphere
During the Spring Festival, various branches of CITIC Bank Hefei Branch carried out New Year arrangements according to local conditions, organized a series of New Year-style activities to convey the good wishes of the New Year to customers.
"Celebrating the New Year, exchange new money". In order to meet the people's beautiful expectations for bidding farewell to the old and welcoming the new, the Operation and Management Department of Hefei Branch coordinated various outlets to prepare all new denominations two weeks in advance, and actively provided new currency and auxiliary currency exchange services to customers who came to handle business. In response to the large number of customers who exchange new banknotes for two or three days before the Spring Festival, a special window is set up to provide convenient services. As long as the customer requests for redemption within a reasonable range of coupons and quantity will be handled as soon as possible, and the customer will be given red envelopes and annual calendars and other souvenirs to the customer during the exchange, so that customers can feel the warmth of CITIC Bank in the strong atmosphere of the festival.
"Write the word "Fu" and send Spring Festival couplets". No couplets can make spring, and there is a couplet can make spring stronger. In order to promote the traditional Chinese culture, CITIC Bank Hefei Economic and Technological Development Zone Branch, Fortune Plaza Branch, and Wanghucheng Branch invited professional calligraphy teachers to splash ink on the business hall; used Spring Festival couplets that symbolize auspiciousness and happiness to write down their expectations for the New Year and depict their yearning for a better life in the future; Huangshan Building Branch and Yaohai Branch jointly carried out the "Writing Fu Words and Sending Spring Festival Couplets" activity in supermarkets and communities, and used the strong ink fragrance to express CITIC Bank's sincere blessings.
"New Year's Show New Beauty". In order to create a clean, tidy, warm and peaceful New Year atmosphere, effectively enhance the happiness and satisfaction of customers visiting the hall, and show the warm image of CITIC Bank's financial institutions, the business department of CITIC Bank Hefei Branch and the Fortune Plaza Branch arranged window stickers, flower draws, lanterns, festival pendants, Spring Festival couplets and other items in the business hall, and posted the word "Fu" in prominent positions, meaning to welcome the Spring Festival and welcome guests from all directions, creating a warm and festive festive atmosphere. Tongcheng Road Branch held a "family portrait" photography event in conjunction with the New Year's arrangement, inviting customers to come and take family portraits, and presented red scarves and limited doll blind boxes for the Spring Festival of the Year of the Tiger. The festive background of the hall depicts the moments of customers' happiness, and wins the satisfied smile of customers with the high-quality services of CITIC Bank.
Financial services "non-closed"
,000 lights reflect the red spring, and firecrackers are in full swing. The Spring Festival is a traditional festival for family reunion. While everyone is immersed in the festive atmosphere of the Spring Festival and enjoys the happy time of family reunion, various outlets of CITIC Bank Hefei Branch actively ensure the order of financial services, stick to their jobs, and provide customers with satisfactory, efficient and convenient financial services.
Cash counting does not reject customers. On the eve of the Spring Festival, merchants concentrated on collecting money for a large amount. At the same time, traditional Chinese concepts have the custom of celebrating the New Year neatly, and they like to redeem the change that has been gathered in the year. CITIC Bank Hefei Huizhou Avenue Branch handled a change redeem service for a customer who had been refused to repay a large amount of coins in the strong wind, which made her feel warm in the cold weather. CITIC Bank Chuzhou Huxin Road Branch quickly diverted the customers in the hall to the self-service equipment and smart counters, arranged for two people to be picky, divided, counted, and zaba, completed the classification and rolling of coins, and served accurately, carefully and efficiently.
Overtime work to solve problems. Since the outbreak of the epidemic, export business has surged, international shipping fees have soared, and customers have increasingly urgent requirements for timely payment of shipping fees. In order to ensure that shipments during the Spring Festival holiday are not affected, many export companies in Hefei have proposed emergency payment requirements for sea freight before the festival.The International Business Department of CITIC Bank Hefei Branch responded quickly and arranged for a special person to work overtime. Within two days before the holiday, nearly 100 shipping fees were paid in a hurry to ensure that customer funds were received in a timely manner and export goods were shipped in a timely manner. The branch’s personal credit department’s credit management room and mortgage self-operated team took the initiative to work overtime to complete the review of all mortgage business loans during the Spring Festival holiday, making full preparations for the loan loan on the first day of resumption of work after the holiday. On February 7, 100 mortgage business were successfully deployed, with a total amount of 78.384 million yuan, solving the loan problem of the people’s "thinking about".
salary to warm the hearts of farmers. On New Year's Eve, a customer from CITIC Bank Hefei Government Affairs District Branch transferred more than 2 million yuan to pay wages and project funds for migrant workers. He was worried that cross-banks would not be able to arrive in time on the same day. The branch staff immediately comforted the customers and sought solutions, and actively contacted the head office to communicate large-scale cross-bank transfer business, assisted the customers in transferring money, and both project funds and wages were received in time before 10 o'clock on the same day. A long-term strategic customer of the Fortune Plaza Branch, whose suppliers and subcontractors are mostly construction companies, and urgently needed to pay migrant workers' wages in the early stage of the Spring Festival. The branch provided financing services to suppliers and subcontractors through the China Enterprise Cloud Chain Platform, solving the problem of paying wages for terminal migrant workers and was well received by customers.
Convenient service warms people's hearts
Every year at the end of the year, the demand for financial services in cash deposits and withdrawals, currency exchange, transfers and remittances, card swiping consumption, financial management, etc. has increased significantly. How to provide good financial services for the Spring Festival is a test of bank guarantee capabilities.
opens up a "safe road" in the snow. During the Spring Festival holiday, Anhui Province ushered in the first snow of the New Year. A rare heavy snow covered the city with silver, and also brought many unchanging things to citizens' travel, causing major traffic hazards. The branch outlets organized employees to pick up shovels, shovels and brooms to clean the snow on the road surface of the parking lot and sidewalk areas in front of the door, lay anti-slip mats on the sections entering and leaving the business outlets, and spread industrial salt snow melting agent on the ground to prevent subsequent snow from freezing, and open a "safe road" for passing residents and customers who come to handle business
outlet service to solve the needs. During the Spring Festival, the passenger flow increased, and the waiting time was slightly longer than usual. Each branch of CITIC Bank Hefei Branch prepared disposable paper cups and hot water for customers to use. Staff will also take the initiative to deliver hot water to customers when customers handle their business. In order to meet customers' financial investment needs during the Spring Festival, Wangjiang West Road Branch set up a financial management service guidance area in the lobby and set up an exhibition board to provide detailed introductions to the recent hot financial management, and the financial manager will also answer questions and answer questions for customers at any time. Before the Spring Festival, all outlets will actively increase the frequency of ATM self-service equipment cleaning, and publicize emergency contacts and contact numbers during the Spring Festival to meet the needs of customers for capital use and protect the safe and prosperous New Year.
Financial knowledge enters Wanjia
During the Spring Festival, illegal financial activities such as financial fraud are prone to occur. In order to protect the legitimate rights and interests of consumers, the branch outlets have helped the public understand financial knowledge through various forms of preaching and created a strong atmosphere for building a financial security line together.
Credit reporting and popularization of knowledge. CITIC Bank Lu'an Branch carried out a rich and special publicity campaign on the New Year's credit reporting. By placing outdoor tables, visiting surrounding merchants, distributing publicity leaflets, etc., it promoted credit reporting knowledge to the people, focusing on explaining credit reporting business, collection and channels for credit information, credit report inquiry, and personal privacy, to help everyone better understand credit reporting knowledge and improve their awareness of caring for credit records. The event has received unanimous praise from the people around them.
Deposit insurance special promotion. CITIC Bank Bengbu Branch carried out special publicity activities for deposit insurance during the Spring Festival.Each branch carried out Spring Festival couplet writing activities in the hall and sent Spring Festival couplets related to deposit insurance to customers to improve customer awareness of deposit insurance; placed deposit insurance understanding cards in customized Spring Festival couplet lucky bags and congratulatory certificates of deposit, and a total of more than 3,000 Spring Festival couplet lucky bags were distributed before the festival. Through special publicity, expand the impact of the event in multiple directions and create a good financial environment.
case explanation to improve alertness. staff of CITIC Bank Hefei South Seventh Branch took advantage of the gap between waiting for customers to conduct business, and introduced some cases to illustrate the concepts, characteristics, manifestations and social harms of money laundering and illegal fundraising, so as to guide customers to be vigilant, keep their eyes open in daily life, effectively identify misleading publicity such as "high returns" and "quick getting rich", protect themselves and their families, stay away from money laundering and illegal fundraising activities, and have a happy and peaceful Spring Festival.
