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4 abnormal transactions suddenly popped up in the mobile phone, with a total amount of 1,294 yuan. Thinking that Alipay was stolen, Mr. Ji quickly reported the case. After investigation by the police, the money was a game recharge fee.
After returning home, the 9-year-old son was very honest and said that he used his mother's mobile phone to play a game called "Life and Death Sniper" and paid a total of four recharge fees.
"Even if it is consumed by my son, we don't know! This account cannot be recognized." Mr. Ji, holding the bill, said that he had consulted the game customer service many times to explain the situation and express his refund request. However, in half a year, the customer service's reply was: real-name authentication game and payment through transaction password, the refund application was rejected.
"I can't accept such a reply." Mr. Ji said. So, from logging in to the game to payment consumption, is there any link that can prevent children from operating?
reporter found that logging in to the game must have a real name and ID number to confirm. Customer service said that Xiaomi game platform has been connected to the public security household registration database to ensure account security and normal gaming. If the game is a minor, the duration will be limited. The game platform does not have a password-free payment function, and password verification is required. If the child can enter the parent's name and ID number normally and knows the payment password, he can spend normally.
Lawyer Yan Chuang from Beijing Zhongwen Law Firm said that if a game does not require payment or is suitable for minors, a service contract relationship will be established after registration. However, a 9-year-old child is a person with limited civil capacity, and his paid behavior should be ratified by his parents. If ratified, it will not have legal effect. But the difficulty of this type of dispute lies in whether there is evidence to prove that the child consumed without the permission of the parents. If it can be proved, the game company will have to refund it.
Source: Beijing Evening News
Reporter of this newspaper Qu Jingwei
Process editor: Wang Hongwei
