"Families with suspected cases need to be quarantined at home and are short of staff. Can you support me?..." Whenever I receive such a call for help, Li Yan and her colleagues will immediately reply, "Don't worry, you can!"
Li Yan, 43 years old this year, is a customer service manager of the Zhongfang R&F Project Department of Yinchuan Zhongfang Property. During this fight against the new crown pneumonia epidemic, she was also isolated as a whole with the owner. During these special 11 days, Li Yan and her colleagues went against the trend and made every effort to do a good job in epidemic prevention and control.
was quarantined with 161 owners
"The day of the quarantine was announced to be the fifth day of the first lunar month, and it was the second day after I went to work after I went off," Li Yan recalled, "The sudden outbreak of the new crown pneumonia epidemic made me feel a little uneasy, but I didn't expect that something even more uneasy happened to me later."
Li Yan told the Beijing News reporter that on January 23, Yinchuan Zhongfang Property urgently held an emergency deployment of epidemic prevention and control work. On January 29, due to a confirmed case in the building where Li Yan served, at 12 noon that day, the building she served announced that it would be quarantined until the fifteenth day of the first lunar month. Since then, two cordons have blocked all contact with the outside world. Behind her are only 90 households and 161 owners in the building where she is located.
After the confirmed cases of new coronary pneumonia appeared, Yinchuan Zhongfang Property took action as soon as possible, closing the entrance and exit of the park, leaving only the west gate to enter and exit; strictly registered vehicles and personnel entering and leaving the community, on duty 24 hours a day, and inspected the park, registering the body temperature for each owner entering and leaving the community, diversion and disinfection of each vehicle entering and exiting the community, and assisting the owners in picking up the express delivery during special periods. In addition, disinfection in public areas has also changed from 6 hours to 4 hours to once every 3 hours, and the disinfection frequency in some areas is higher.
htmlOn January 29, Yinchuan Zhongfang R&F City Apartment was quarantined. Li Yan is the only quarantined customer service manager in the entire park, and no other property owners can enter the quarantine area. She needs to complete the service work in such a large area.
Because he was suddenly isolated, his food, clothing and expenses were not planned. Li Yan said that the milk, bread, biscuits and other fast food sent by her colleagues were her three meals a day, and occasionally there were meals sent by the community, which was considered an improvement; the camp bed, which usually took lunch breaks, was the main facility she used for rest during her quarantine days. At the same time, since she was quarantined, professionals have taken her temperature twice a day, which can not only effectively protect herself, but also be responsible to the owners of the entire building.
Li Yan, who was isolated, is receiving daily necessities.
strengthen disinfection, comfort the owners, help buy water and electricity
After being closed and isolated in Building D of the community, Li Yan and his team registered the detailed materials of residents each household, and informed the residents that the buildings were closed and isolated, and they were not allowed to go out, and took protective measures for themselves.
During the quarantine period, Li Yan would disinfect the entire office every day, and then disinfect the entire building floor by floor with the cleaning sister who was isolated, and start to register all information from the owners. At the same time, Li Yan will also help owners buy water and electricity, and comfort the unstable owners, and are busy from morning to night almost every day.
On the eighth day of the Chinese New Year, an owner called and said that there was no water at home and wanted to buy water. After the phone communication, the owner placed the water card at the door of Building D. Li Yan took the card to buy water in time. Later, the owner said to her through the mask, "Thank you, thank you for your hard work, protect yourself." Li Yan felt that this sentence at this time was much heavier than the praise you received in normal service.
"We sincerely serve the owners, and the feedback from the owners is also very heartwarming," said Li Yan. At that time, after learning that some property staff were also quarantined, an owner upstairs called the front desk to ask "How are you eating, how are you sleeping, whether you need bedding?" This made Li Yan feel that people's hearts are exchanged, and the owners will feel it if the service is done well.
Li Yan said that during the quarantine period, the most difficult thing is to miss his son and his family. He thought he could enjoy the joy of family during the Spring Festival holiday, but now he can only contact him with a mobile phone. Every time his son asks in the video, "Mom, when will you go home?" Li Yan is afraid that her family will worry, so she hangs up the phone in a hurry, and feels sour.
Time is spent in a minute and a second. On February 8th, the Lantern Festival, Li Yan and all the owners in the building were successfully released from isolation. "The Lantern Festival symbolizes reunion, and we can finally go home to see my round and small-headed baby son."
The diary written by Li Yan during the quarantine.
continues to protect the community, and colleagues have taken over the work of the hospital quarantine area
It is understood that as of February 17, Yinchuan City has a total of 33 confirmed cases of new coronary pneumonia and 20 cured cases. There are currently no new confirmed cases.
"Isolate the epidemic, do not quarantine love, next we must fight the epidemic together and embrace life." On February 17, Li Yan and his colleagues "habitually" walked on the front line of the fight against the epidemic, and took turns guarding the last door of the community 24 hours a day. "Temperature measurement, registration, disinfection and protection within the community... we must never let the new coronavirus enter our service area anymore." Li Yan and his colleagues, who were released from isolation, were checking at the entrance and exit of the community.
"In this battle to defend the epidemic, we do our best to protect the living environment of owners." A relevant person in charge of Yinchuan Zhongfang Property Group Co., Ltd. told the Beijing News reporter that the company was established in 1995. Currently, the number of service projects in Yinchuan City ranks among the forefront of the industry and the service projects are large in scale. Li Yan is a typical representative of many employees, and there are still some employees fighting in the epidemic isolation area.
According to the person in charge, on February 14, they received an emergency call. A patient in the Department of Neurology of a hospital in Yinchuan was temporarily determined to be suspected of COVID-19. The department is quarantined and blocked. Zhongfang Property needs to urgently arrange other cleaning personnel to complete the department's subsequent cleaning work, because the department still has more than 20 patients that need treatment.
This time, the maximum quarantine will take 14 days. Time is tight and the task is heavy. The staff of Zhongfang Property rushed to the hospital quickly. After a series of protective trainings by the medical staff, they firmly walked into the floor door of the Department of Neurology on the fifth floor.
Yinchuan Zhongfang Property Staff are sorting out protective clothing.
Beijing News reporter Zhang Jian All pictures are provided by the respondents
Edited by Yang Juanjuan Proofreading Li Ming
