Morning News May 11th, on April 25, the 11th edition of Morning News reported on the topic of "Buying a second-hand Audi is actually a "soaked water truck"" by Citizen Mr. Wei, a citizen, bought a soaked water truck on Guazi.com. The two parties refused mediation by the market supervision department because they did not reach an agreement on the compensation. The report was released and many citizens were concerned about the subsequent progress of both sides. Recently, the incident finally came to an end.
Review
Compensation difference is large and both parties are unable to mediate
In April this year, near the Guazi.com offline store on Haieryun Street, Shuangshan Street, Shibei District, a white car with red letters was parked on the sidewalk in front of the store. The red words "Guazi.com sells water trucks and jokes about consumers' lives" were posted on the car, which attracted the attention of many citizens. It turned out that at the end of last year, Mr. Wei, a citizen, took a fancy to this Audi Q3 car produced in 2018 on the Guazi Used Car platform, and spent a total of 154,000 yuan in purchase and intention to buy the car. But after less than half a year of driving the new car, Mr. Wei found that the brakes were not sensitive during his travel time, so he drove the vehicle to the 4S store for inspection. After investigation, the car was found to be a water-soaked truck. Guazi.com made it clear that the platform does not sell water trucks. Now such a hidden vehicle has been bought from Guazi.com. Mr. Wei complained to the market supervision department and asked the platform to refund the vehicle and compensate for three times the purchase price of about 450,000 yuan. However, Guazi.com said that it was not aware of the fact that the vehicle was a water truck, and that the purchase payment was transferred to the original owner's merchant, and it was not a platform profit. Guazi.com only compensated the car purchase service fee of about 30,000 yuan on the basis of the refund of the car. Shuangshan Street Market Supervision Office intervened in the mediation, but the two parties had a huge difference on the issue of compensation and did not reach an agreement, so Guazi.com applied to terminate the mediation. The matter was at a deadlock, so Mr. Wei drove the car to the offline store of Guazi.com where he picked it up.
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Shuangshan Street Market Supervision Office relevant person in charge said that since Guazi.com has submitted an application for termination of mediation, the market supervision department can no longer continue to intervene and recommends that both parties resolve the issue through legal means.
Recently, the reporter passed through the Guazi.com offline store on Haier Cloud Street again and found that the white car at the door had been driven away. The reporter then asked Shuangshan Street Market Supervision Office. The staff said that the two parties had recently reached a settlement in Guazi.com's plan to "refund the car and refund and compensate triple service fees".
Then, the reporter contacted the owner of the car, Mr. Wei. Mr. Wei said that he had indeed settled with Guazi.com recently. While refunding the car, he received three times the service fee and the period of loss of work. However, Mr. Wei did not want to disclose the specific amount of compensation. "We talked again some time ago, and Guazi.com also sent staff to discuss it, and finally reached an agreement. The compensation plan is OK, so let's go there." During the phone call, Mr. Wei said that the compensation plan is OK, but he was unwilling to explain the specific amount of compensation and the statements given by Guazi.com. The relevant person in charge of
Guazi.com said that the incident of the water truck on the platform was caused by the testing of employees. The employees involved have been tracked down and communicated with the employees about this. If the employees are negligent, they will be punished accordingly. In the future, Guazi.com will take this as a warning to strengthen employee training.
reporter learned that on April 29, the offline store of Guazi.com located on Haier Cloud Street was used as a platform garage, and the store’s original car sales, dispute handling and other work were moved to Licang area. Staff from Shuangshan Street Market Supervision Office told reporters that if Guazi.com knew that the vehicle was a soaked water truck and continued to be sold, the case will be transferred to the Licang market supervision department. (Reporter Jiao Jing Photography Report)
