Reporter Liu Shan Correspondent Zhang Hai
Recently, Wuhan Donghu Hi-Tech Real Estate Registration Center received a letter of thanks. Zhang Yunxin, who is over 70 years old, applied for a real estate certificate for his daughter who is far away from abroad. The staff's caring service deeply moved her. Although she was not good at using her mobile phone, she still wrote down her thanks and sent it to the staff through WeChat to express her respect.
"Dear head of the Real Estate Registration Center of Donghu Hi-Tech Zone: Here I would like to thank the two staff members Li Mengya and Song Miao who applied for my real estate certificate this time..." Grandma Zhang wrote in the letter that due to the real estate company, an error occurred when entering personal information, which caused her daughter's real estate certificate to be unable to be processed normally. Considering that she was old and inconvenient to move, Li Mengya took the initiative to contact the staff of the real estate company and asked them to send the corrected information, which eliminated Grandma Zhang's inconvenience in the bus and successfully obtained the property certificate.
Li Mengya introduced that not long ago, Grandma Zhang walked into the real estate registration hall of Donghu Hi-Tech to apply for a real estate certificate for her daughter. She was the service specialist on the same day in the hall and arranged for Grandma Zhang to go to the elderly service window as soon as possible. The staff at the window told Grandma Zhang that her daughter’s ID number differed from the information at the time of the contract filing, and the development company needed to issue a corresponding situation description before it could be processed. Because her daughter has been living abroad for a long time, she was a little at a loss when she saw Grandma Zhang encountering this sudden situation. Li Mengya immediately picked up the phone and contacted the development company and urged the development company to assist in the handling as soon as possible. At the same time, Grandma Zhang accepted the registration for a new house certificate in advance by accepting the receipt.
With the patient help of the "one-on-one" service specialist, Grandma Zhang quickly applied for free express delivery to her home service, and received a new certificate the next day.
"If it weren't for your help, I wouldn't know who to contact. I guess the day of applying for a certificate would have been delayed." Grandma Zhang said that her whole family was very grateful for her enthusiastic, thoughtful and meticulous service.
Source: Jingchu.com
