Recently, the well-known domestic online consumer dispute mediation platform "Tiansubao" (315.100EC.CN) received a user complaint from "Zhaoliangji" under Shenzhen Wanshifu Technology Co., Ltd., saying that it was not satisfied with the evaluation price and applied for a return delay and would not be dealt with. (Telephone sue Bao: "Xiaoliangji" complaint area)
On December 26, Ms. Wu from Guangxi Zhuang Autonomous Region complained to "Xiaoliangji" that on December 23, she mailed four old mobile phones to Ziaoliangji through SF Express for recycling. Ms. Wu was not satisfied with the evaluation price and applied for a return. The Ziaoliangji platform has been showing that it is waiting for customer service to review and return. Ms. Wu contacted the online customer service many times but did not review and return. She has been making it difficult for Ms. Wu to answer the phone and has clearly explained to the online customers. Ms. Wu has been communicating with online customers many times, and the customer service has been repeatedly saying that it is expediting. After a long time, Ms. Wu said that she would drag and drag and drag, and would not deal with it.
Network Economics and Society Note: Ms. Wu provides
In response to this, "Xiaoliangji" reported to Baoqianzhiqianzhi and mechanical feedback, saying, Hello, we have received the questions you have reported and have arranged a specialist to deal with them for you. Please wait patiently. Thank you for your feedback and support. Thank you.
From the Internet Economic and Social Enterprise Library (COP.100EC.CN), the legal person is Wen Yanjie. This platform is a second-hand mobile phone trading platform. Each second-hand mobile phone will undergo three inspection procedures provided by different quality inspectors from recycling, inbound and outbound. The platform provides users with 7-day unreasonable returns, one-year warranty service, and return and exchange fees due to quality issues.
According to the second-hand e-commerce complaints accepted by "Dianxubao" since 2021 (by the number of complaints), Zhaoliangji ranked first in 5 . The other platforms are Xianyu, Hongbolin, Zhuanzhuan, Kongfuzi Old Book Network, Zhaoliangji, Paijitang, and 2 .
In addition, the "Tiansubao" accepted user rights protection cases, showing that "Zhaoliangji" is suspected of product quality, after-sales service, difficulty in return and exchange, and refund .
[Case 1] The product returned by "Xiaoliangji" was accused of not being repaired for a long time. Contact customer service to "Xiaoliangji"
1 On November 25, Mr. Lu from Jiangsu Province complained to "Xiaoliangjibao" that he bought an Apple watch on the Zhaoliangji platform on October 6. By November 10, 2021, the watch was unbound and could not be turned on. The merchant promised to return and repair for 3-7 days, but it was not repaired by November 25. Mr. Lu contacted the customer service and kept playing the game.
In response to this, "Xiaoliangji" reported to Baoqianzhiyi and mechanically, saying, "Hello, we have received the questions you have reported and have arranged a specialist to deal with them for you. Please wait patiently. Thank you for your feedback and support. Thank you.
[Case 2] There is a quality problem with "Zhaoliangji" and was accused of the customer service refusing to return the product on the grounds of more than 7 days.
On October 18, Mr. Hong from Guangdong Province complained to "Telephone sue Bao" that he purchased an HP laptop on the Zaliangji platform on May 22, 2020. At that time, Mr. Hong looked at the Zaliangji official test report was 90% new phones, and the rest of the equipment was normal. Within 3 days of receiving the product, there was a keyboard failure, a black line on the computer screen, and there was no way to complain and the pictures were uploaded, so he could not apply for a return. The customer service refused to return the product without reason for more than 7 days. On September 20, 2021, Mr. Hong sent another Zhuanzhuan platform address sent by Zaliangji. The customer reply was a family, and I also expressed doubts. After repairing for 1 month, I sent it back to myself. The computer failed during use, and the computer mouse jumped on the screen.
Mr. Hong considered that as a consumer, he had no way to do the corresponding test. Mr. Hong went to the platform to sell this computer product as a seller. After the professional inspection structure of the official platform of Zhaoliangji, it was concluded that the product had 21 problems, including 3-4 of which were serious product parts problems.The estimated recycling price is 600 yuan, which means that this computer has not been used, causing Mr. Hong to lose 860 yuan. Based on the above issues, the professional testing agency on the same platform reported that why the buyer and seller's inspection reports are completely different. Mr. Hong applied for a complaint on the platform of Zhaoliangji, selling a laptop with serious product defects, and returning the 1,460 purchase model + 20 models lost to him and sent back the express delivery fee after-sales service.
After receiving the complaint from this user, we immediately handed over the complaint to the relevant staff of the platform for supervision and handling. In response, "Xiaoliangji" sent a feedback saying: Hello, we have received the questions you have reported and have arranged a specialist to handle them for you. Please wait patiently and thank you for your feedback and support.
