After 10 days of centralized quarantine, Mr. Jiang, who had been diagnosed with COVID-19, finally returned to his home. He thought he could start submitting insurance claims materials, but unexpectedly, because he lacked a "confirmation certificate", the claim failed. In order to issue this certificate, Mr. Jiang has not been able to obtain evidence that he had been diagnosed with new crown since he was "troubled" in April.
"I have found all the departments I can think of and found, but it is useless." Can this confirmed certificate be opened, how to open it, and who should I find? It has become the biggest problem that has troubled Mr. Jiang.
reported: Who can get the positive confirmation claim certificate
"I am completely confused now and don't know which department to contact for this matter." Mr. Jiang said that in order to issue a "positive confirmed case for COVID-19", he has "find all departments that can be found", but no department has been able to apply for this certificate for him.
On April 3 this year, Mr. Jiang found that his nucleic acid test results were shown as "to be reviewed", and in the next two days, all the nucleic acids made by Mr. Jiang showed "to be uploaded by the testing agency".
, who noticed something strange, finally received a call from CDC on April 7. The other party told Mr. Jiang that his nucleic acid result was positive and he needed to be centralized quarantine. On the same day, Mr. Jiang was transferred to a designated hotel.
"It feels like I'm catching a severe cold." During this period, Mr. Jiang's health code turned red, and he continued to have symptoms of fever and cough during the four or five days of staying in the quarantine hotel.
Until April 17, after Mr. Jiang's nucleic acid result was negative for two consecutive days, he was finally released from quarantine, and the hotel also sent Mr. Jiang a paper "Notice of Release of Isolation".
"The order did not state when I moved in, nor did I write whether I was diagnosed or asymptomatic, and there was nothing." Mr. Jiang said that he had bought an insurance before and needed to submit a positive diagnosis certificate, otherwise he would not be able to make a claim, but he had never obtained this certificate at all.
Mr. Jiang never expected that in order to get this certificate, it has been almost two months since he had passed. He still couldn't handle it and didn't know who to deal with it.
hits the wall: Disease control and testing hospitals do not issue
Mr. Jiang said that the epidemic insurance he purchased is divided into two parts, one is a positive confirmed case, and the other is a compulsory isolation case.
Among them, the compensation has been completed after Mr. Jiang provides the relevant isolation certificate. However, the positive confirmation claim must be provided with a positive confirmation certificate. Mr. Jiang cannot provide the claim, resulting in the failure of the claim.
insurance company said that the diagnosis certificate includes nucleic acid positive reports, disease diagnosis certificates, medical records, and lung CT videos. The more complete the information it can provide, the better the compensation. "
Mr. Jiang said that he couldn't even take out a copy of the materials mentioned by the other party. Since
was released from quarantine on April 17, Mr. Jiang has been trying to contact the neighborhood committee, streets and 12345 citizen hotline to try to issue his own diagnosis certificate, but he received a reply - to find the Minhang District Center for Disease Control and Prevention, or the Minhang Central Hospital where he tested nucleic acid.
has been calling the Minhang District Center for Disease Control and Prevention and Minhang Central Hospital many times. After answering the call, Mr. Jiang decided to go to the scene to ask about the situation after the community was lifted.
June 7, and finally waited until Shanghai fully resumed normal production and life. Mr. Jiang immediately came to the entrance of Minhang District Central Hospital . After a long queue, he finally entered the hospital. However, after finding the hospital's consultation desk, Mr. Jiang encountered the first wall.
"The staff said that they are not qualified to issue this certificate to me and need to find the Center for Disease Control and Prevention. "Mr. Jiang said that under his questioning, the staff claimed that unless there is a public letter issued by the CDC, they cannot issue a positive diagnosis certificate.
, but Mr. Jiang took a taxi to the Minhang District CDC. After finally finding a relevant staff member, the other party told Mr. Jiang that the CDC did not have this business and had never received a notice to issue a confirmed diagnosis certificate, let alone a public letter issued to the hospital.
"I wondered why I couldn't get my own positive report?" After experiencing the second time, Mr. Jiang felt very puzzled. Why are all institutions "skipping the ball"?
questioned: Can the diagnosis certificate be issued?
Mr. Jiang learned from a friend who had been diagnosed with the new coronavirus that after she was released from the quarantine in the temporary cabin on March 28, she received a total of 3 certificates, including a notice of entry, a positive diagnosis certificate for the new coronavirus and a certificate of exit.
My friend’s diagnosis certificate wrote which hospital did the test and the doctor’s signature. "
Mr. Jiang said that since neither the CDC nor the testing hospital can produce his confirmation certificate, how do you judge that he had been infected with the new coronavirus?
"There were cases of false positive before, and I don't know if I will be the same. "Mr. Jiang said bluntly that, in addition to having a screenshot of the health code, he had no idea whether he had been diagnosed, whether he had symptoms or symptoms, whether he had mistakenly isolated him for 10 days...
was unable to obtain the confirmation certificate, and he was unable to obtain the claim. Mr. Jiang said that as a foreigner, he had not had a job for more than two months, and now he could not even afford the rent.
"I can find all the departments I can think of and found, but it was useless. "Can this confirmed certificate be opened, how to open it, and who should I find it? It has become the biggest problem that has troubled Mr. Jiang
Investigation: Various departments "skip" each other
On June 9, the reporter called the Minhang District Center for Disease Control and Prevention. After learning that the reporter wanted to issue a confirmed certificate, its switchboard staff asked the reporter to contact the Minhang District Prevention and Control Office. Afterwards, the reporter learned from the staff of the Minhang District Prevention and Control Office that the relevant materials for insurance claims were made It is necessary to find a street office to issue it.
The staff member also mentioned that in recent days, there have been significantly more citizens who need to issue a confirmed certificate. At least more than ten people have found the Minhang Prevention and Control Office every day. They ask citizens to contact the street to handle it, but the situation in each street is also different. Some can be opened, while others cannot be opened.
"If you can't even open the street (confirmation certificate), you can only call Minhang District People's Livelihood Hotline to complain. "The staff member said.
As for why the CDC and testing agencies cannot issue a confirmation certificate, the staff member said she "is not very clear". In addition, because of different isolation cabins or hotels, the various types of out-of-cabin certificates obtained by confirmed personnel will be different.
On the same day, the reporter learned from the Gumei Road Street Office where Mr. Jiang was located that they could only issue a "quarantine date certificate" for the confirmed personnel, but the street has no authority to issue a positive COVID-19 diagnosis certificate, and it must be issued by the city or district disease control department.
As of the time of publication, the reporter called the Minhang District Central Hospital that reported Mr. Jiang's nucleic acid positive test, but no one answered it.
"There are many people outside the streets and hospitals who are here to issue certificates like me. "Mr. Jiang said that most of the people who come to issue certificates are elderly people. If young people like him hit walls everywhere, he doesn't know what difficulties those elderly people will encounter.
"I wondered why I couldn't get my own positive report?" After experiencing the second time, Mr. Jiang felt very puzzled. Why are all institutions "skipping the ball"?
questioned: Can the diagnosis certificate be issued?
Mr. Jiang learned from a friend who had been diagnosed with the new coronavirus that after she was released from the quarantine in the temporary cabin on March 28, she received a total of 3 certificates, including a notice of entry, a positive diagnosis certificate for the new coronavirus and a certificate of exit.
My friend’s diagnosis certificate wrote which hospital did the test and the doctor’s signature. "
Mr. Jiang said that since neither the CDC nor the testing hospital can produce his confirmation certificate, how do you judge that he had been infected with the new coronavirus?
"There were cases of false positive before, and I don't know if I will be the same. "Mr. Jiang said bluntly that, in addition to having a screenshot of the health code, he had no idea whether he had been diagnosed, whether he had symptoms or symptoms, whether he had mistakenly isolated him for 10 days...
was unable to obtain the confirmation certificate, and he was unable to obtain the claim. Mr. Jiang said that as a foreigner, he had not had a job for more than two months, and now he could not even afford the rent.
"I can find all the departments I can think of and found, but it was useless. "Can this confirmed certificate be opened, how to open it, and who should I find it? It has become the biggest problem that has troubled Mr. Jiang
Investigation: Various departments "skip" each other
On June 9, the reporter called the Minhang District Center for Disease Control and Prevention. After learning that the reporter wanted to issue a confirmed certificate, its switchboard staff asked the reporter to contact the Minhang District Prevention and Control Office. Afterwards, the reporter learned from the staff of the Minhang District Prevention and Control Office that the relevant materials for insurance claims were made It is necessary to find a street office to issue it.
The staff member also mentioned that in recent days, there have been significantly more citizens who need to issue a confirmed certificate. At least more than ten people have found the Minhang Prevention and Control Office every day. They ask citizens to contact the street to handle it, but the situation in each street is also different. Some can be opened, while others cannot be opened.
"If you can't even open the street (confirmation certificate), you can only call Minhang District People's Livelihood Hotline to complain. "The staff member said.
As for why the CDC and testing agencies cannot issue a confirmation certificate, the staff member said she "is not very clear". In addition, because of different isolation cabins or hotels, the various types of out-of-cabin certificates obtained by confirmed personnel will be different.
On the same day, the reporter learned from the Gumei Road Street Office where Mr. Jiang was located that they could only issue a "quarantine date certificate" for the confirmed personnel, but the street has no authority to issue a positive COVID-19 diagnosis certificate, and it must be issued by the city or district disease control department.
As of the time of publication, the reporter called the Minhang District Central Hospital that reported Mr. Jiang's nucleic acid positive test, but no one answered it.
"There are many people outside the streets and hospitals who are here to issue certificates like me. "Mr. Jiang said that most of the people who come to issue certificates are elderly people. If young people like him hit walls everywhere, he doesn't know what difficulties those elderly people will encounter.
