Due to the epidemic, many insurance companies have launched different versions of "epidemic insurance" products. A resident in Nangang District, Harbin City purchased an isolation insurance , but encountered difficulties when filing claims.
On March 11 this year, Liu Yang saw an advertisement in his WeChat Moments, an epidemic insurance product called Zhonghui Property Mutual Insurance Society launched.
Resident Liu Yang
is quarantined at home, either at high risk or in centralized isolation, and they all meet the reimbursement conditions, and then they are reimbursed 200 yuan a day.
Liu Yang had purchased isolation insurance launched by other companies before and received compensation. She believed that this kind of insurance was necessary, and out of fear of being quarantined, she placed an order for her parents.
Resident Liu Yang
bought two copies, which were 59 yuan per copy, and these two copies bought for my parents.
In April this year, an epidemic occurred in the community where Liu Yang’s parents were located. The community implemented controls, and Liu Yang’s parents were also quarantined at home.
District A, Jingucheng District, Nangang District, Harbin City Resident Liu Yang
We have a close contact in our building, and they are quarantined at home. During the home quarantine period, on April 23, he was temporarily notified and was taken away for centralized quarantine because the close contacts in our building became confirmed cases.
Liu Yang's parents changed from home quarantine to centralized quarantine, from April 23 to May 6, and a total of 14 days of quarantine were quarantined. After the quarantine was over, Liu Yang issued an isolation certificate to his parents to prepare for insurance, but when Liu Yang sent the prepared materials to Zhonghui Property Mutual Insurance Company, her application was rejected.
Reporter: This is the record of your application multiple times, right?
Resident Liu Yang: Well
Reporter: All were rejected for compensation?
District A, Jingucheng, Nangang District, Harbin City Resident Liu Yang: Yes.
reporter saw that Article 9 of the contract clearly marked "During the insurance period, the notice from governments at all levels, health committees at all levels, streets, management committees and other state administrative agencies or the health authorities of relevant departments entrusted by the State Council's health administrative department , requiring them to go to designated centralized isolation points or be required to implement compulsory isolation at home, the insurer shall pay 200 yuan/day of centralized isolation allowance of COVID-19 in accordance with the insurance contract." However, Liu Yang submitted applications on the mobile mini program many times, and the results obtained were rejected. Is
a proof document provided by Liu Yang that does not comply with the regulations, or is there any other reason? The reporter found that Zhonghui Property Mutual Insurance Company did not have an office in Harbin, and the reporter consulted the other party by phone.
Zhonghui Property Mutual Insurance Society Customer Service
Zhonghui WeChat official account, there was a problem with this system recently, that is, some customers’ information has been uploaded by themselves, but the proofs uploaded by us are incomplete when we check the information here, that is, the information will be missing and missed.
customer service staff said that some problems in the system may have occurred recently, which will lead to omissions in photos uploaded by customers, that is, some key proofs may not be found. The customer service staff said that they could help Liu Yang give feedback to their superiors and would have to wait for several working days, and a specialist would give Liu Yang a reply.
Zhonghui Property Mutual Insurance Society Customer Service
will help you give feedback on this case on July 18, and give you a note of this situation.
Resident Liu Yang
Then I will wait for two more days to see the customer service reply to me. If the customer service does not reply to me, or the case is still closed like this, I will submit it again. Submit all the certificates in my hand together to see what the other party looks like.
Have you bought quarantine insurance? What problems have you encountered again?
(News Night Sail)
