htmlOn November 3, the 2021 Gansu Province COVID-19 epidemic prevention and control (Session 16) press conference was held in Lanzhou. Photo by Zhang Jing htmlOn November 3, the 2021 Gansu Province COVID-19 Prevention and Control (Scene 16) press conference was held in Lanzhou. Photo by Zhang Jing (fight against COVID-19) Gansu simplifies insurance claims procedures for confirmed patients, modern technology realizes direct compensation for "cloud" end
China News Service, Lanzhou, November 3 (Zhang Jing and Li Yalong) Shi Fuqian, deputy director and spokesperson of the Gansu Banking and Insurance Regulatory Bureau, said on the 3rd that since the outbreak of this round of epidemic in Gansu, various insurance companies have opened green claims channels, set up 24-hour case reception and reporting calls, simplifying claims procedures, and arrange special personnel to provide claims services for insured people affected by the epidemic. At the same time, modern technology is used to upload insurance information, remote inspection of targets, video inspection and claims through online means such as the Internet, mobile APP, and cloud platforms, simplify the requirements for withdrawing practical documents, and achieve one-stop direct compensation.
On the same day, the 2021 Gansu Province COVID-19 Prevention and Control (Session 16) press conference was held in Lanzhou. The meeting disclosed that from 0:00 to 24:00 on November 2, Gansu Province added 14 new local confirmed cases. Among them, there was 1 case in Lanzhou City and 13 cases in Tianshui City. As of 24:00 on November 2, the province has reported a total of 127 local confirmed cases.
According to preliminary statistics, during the epidemic prevention and control period, most customers were able to complete the claim settlement on the same day after submitting their claims applications, which achieved 100% acceptance of reports and 100% follow-up of cases during the epidemic prevention and control period, ensuring that claims services are not blocked. Shi Fuqin gave an example, saying that on October 20, a new crown patient in Jiayuguan City remembered that he had taken out medical and critical illness insurance in an insurance company, and asked his family to report the case on the same day. The insured insurance company immediately launched a green claim channel and delivered the 100,000 yuan claim to the customer's family on the 20th.
Since the outbreak of the epidemic, most insurance companies in Gansu Province have cancelled the claims restrictions such as designated hospitals, drug restrictions, diagnosis and treatment projects, waiting periods, observation periods, deductibles, etc. to varying degrees. All customers who have suffered insurance should be compensated, and compensation or condolences are given to patients who are being isolated and treated.
In terms of property insurance, Gansu has actively contacted and provided services such as suspension of insurance policies and delayed suspension and re-efficiency, relaxed the policy underwriting policy during the epidemic prevention and control period, and ensured that one order was not removed from the insurance due to the epidemic, reflecting the humanistic care of insurance and the warmth of insurance.
Shi Fuqin also said that various insurance companies have actively expanded the "new coronavirus" protection responsibilities for accident insurance and disease insurance products, and canceled exemptions such as "specific infectious diseases". According to preliminary statistics, without increasing premiums, insurance companies have expanded the scope of 384 accident insurance and disease insurance liability to cover the compensation for death, disability and serious illness caused by the new crown pneumonia, benefiting a large number of policy holders. (End)
Source: China News Network
