N Haidu All-Media Reporter Luo Danling Shi Leilei
"There is a cockroach sticking to the sushi, it's so disgusting!" On the morning of the 15th, Mr. Wan, a citizen of Fuzhou, reported in the backstage of the "Smart Haidu" APP that on May 14, he placed an order for a 1.2-meter "sushi boat" worth 680 yuan in Yuanzhao Sushi (Kangshan Shangteng Shop). Unexpectedly, there was a dead cockroach hidden inside! In response, the owner of Yuanzhao Sushi Restaurant insisted that it was not their responsibility.
So, if foreign objects appear in meals, how should citizens protect their rights? We ask relevant staff from Fuzhou Consumer Council to provide advice.
Diners: I thought seaweed slices, but it turned out to be a cockroach
The afternoon before yesterday afternoon, Mr. Wan, who had been busy for a week, planned to order a takeaway to reward himself and his colleagues. They chose the "sushi boat" of Yuanzhao Sushi, which was just enough for more than 20 people to eat together. After the sushi was delivered, everyone quickly ate it. Mr. Wan put the only few pieces of sushi left in the box and left it to his colleague's children for food.
Who knew that when the child reached for sushi, something fell into the dipping dish. originally thought it was a piece of seaweed. When I looked closely, I realized that it was a dead cockroach covered in sauce . Suddenly, everyone felt nauseous.
0 said that after discovering dead cockroaches, he called the merchant and asked for a full refund, but the merchant said he "wanted to eat a bastard meal."
"The merchant believes that cockroaches do not mix sushi in the process of making, but crawl into the box during our meal." Mr. Wan said that He once asked the merchant for surveillance videos in the kitchen to see if cockroaches were mixed in during making, but the merchant has always emphasized that cockroaches have nothing to do with them.
Merchant: It took almost 5 hours to ship, and I was told that there were cockroaches
Then, the reporter contacted Ms. Wang, the owner of Yuanzhao Sushi (Kurayama Shangteng Shop). Ms. Wang said that at around 3:30 pm on the 14th, the rider sent the "sushi boat" to Mr. Wan's company. At around 4 o'clock, Mr. Wan called and said that he had eaten sushi and could retrieve the "ship". At around 8 pm, Ms. Wang received a call again and was told that there was a cockroach in the sushi.
Ms. Wang told reporters that after learned that the last few pieces of sushi were put into the box, she asked "whether it was possible to wrap the box with plastic wrap or cover the lid", and the other party replied "No". Therefore, Ms. Wang believes that the cockroach is likely to crawl into the in the sushi at this time.
"The weather is hot now, and there are many cockroaches. The box does not contain plastic wrap. It has been almost 5 hours since the cockroaches were climbing in. That afternoon, we sold two other 'sushi boats', and no one else reported that there were cockroaches." Ms. Wang said that due to the poor signal of , the monitoring in the kitchen could not use normally in the past two days, but the employees were always cautious when preparing meals, and there had never been any cockroaches in the meals.
Consumer Council: Consumer evidence is insufficient, and it is difficult to judge who is wrong
In response to this matter, the reporter contacted Wu Bo, Secretary-General of the Fuzhou Consumer Council. Wu Bo said that in the above case, the consumer did not provide extremely convincing evidence, so it is difficult to determine the responsible party .
So, when foreign objects appear in takeaway, how should consumers protect their rights? Wu Bo said that after consumers receive the takeaway, should immediately check the food properties. If foreign objects are found in the meal, relevant evidence should be preserved during the discovery of foreign objects, take photos, record videos and keep the food . The first way to protect rights is to communicate with merchants. If an agreement cannot be reached, you can call the consumer complaint and reporting hotline 12315 to make a complaint in a timely manner, or resolve it through legal means.
edit: You Yue
