In order to further strengthen and improve the entry and exit management services for the elderly and promote the solution of difficulties encountered by the elderly using intelligent information technology, the State Immigration Administration focuses on the needs of the entry and exit management services for the elderly. From April 1, 2021, it will implement a series of new measures to facilitate the elderly to apply for entry and exit documents, providing the elderly with more comprehensive, considerate and more convenient entry and exit services.
"1078 City Express" column invites Hu Yixiang, deputy captain of the Chinese Citizens' Border Acceptance Brigade of the Entry and Exit Administration of the Wuhan Municipal Public Security Bureau, and Fan Xin, to introduce to you a series of heartwarming new measures for the elderly to apply for entry and exit documents.
From left to left Hu Yixiang, Fan Xin, host Chen Xiang, host Ma Qi, host Ma Qi, host
Host: The Wuhan Entry and Exit Certificate Application Hall was upgraded and transformed into an Entry and Exit Certificate Application Hall last year. It is more convenient and faster for young people to apply for certificates, but for the elderly, electronic and self-service certificate application equipment has caused some trouble. So, has the certificate application hall introduced some new service measures to meet the needs of the elderly?
Fan Xin: Yes. The Wuhan Entry and Exit Certificate Application Hall has specially set up a "green channel" with prominent marks for the elderly and other needs. The elderly do not need to make an appointment or wait, and enjoy it as you go. The elderly only need to go to the "green channel" and sit on the window chair. All the others are handed over to us. We will print application forms, collect photos, copy materials, accept applications, and guide the payment of certificate fees for the elderly, so that the elderly applicants can complete the application in one window without taking one step. At the same time, we also equipped reading glasses, magnifying glasses and medical first aid kits in the green channel for easy use by elderly friends.
Hu Yixiang: In addition, our entry and exit certificate application hall further strengthens manual guidance, and set up special guidance personnel in the self-service certificate application area to help the elderly operate and use self-service equipment; and set up a special assistance station to provide personal services to the elderly in need, helping to apply for overseas certificates throughout the process, ensuring that the elderly do not affect the certificate application experience due to obstacles in self-service equipment operation. In addition, in order to facilitate the payment of certificates and license fees by the elderly and other people in need, the entry and exit certificate application hall is not only equipped with self-service payment equipment, but also set up a manual window to handle payment matters, and provide cash, bank cards, mobile payment and other methods, so that the elderly can voluntarily choose convenient payment methods.
has a special "green channel" to make it more convenient and faster for the elderly to apply for certificates
Host: After the implementation of the new measures for convenience, it has indeed brought great convenience to elderly friends to apply for entry and exit documents. The elderly can complete all procedures in one window at a manual window; in the self-service window, just move the mouth, and the staff will considerately do everything for them; the charging methods are also diverse, both online and offline. So in addition to the above, what other good policies are there to facilitate the elderly to apply for certificates?
Fan Xin: Also, it is to simplify the process of collecting photos for the elderly for certificate application. Elderly people aged 60 (inclusive) or above who apply for a regular passport, Hong Kong and Macao pass or Taiwan pass can directly reuse the photos of entry and exit documents or resident ID cards that have been processed within 5 years, without taking photos on site or providing photos. In other words, in order to further simplify the certificate application process for the elderly, window staff can use the certificate application system to reuse certificate photos within 5 years according to the wishes of the elderly, so that the elderly can simplify the photography process as much as possible within the policy regulations and shorten the certificate application time.
Hu Yixiang: The staff of the Wuhan entry and exit certificate application hall will publicize and guide applicants who need to apply for express delivery services through the government service platform. At the same time, a special certificate service manual window will be set up, and the staff will handle the applicant's convenient services such as document express business consultation, progress inquiry, form filling, postage payment and other convenient services.
At intelligent application of certificates, a dedicated person is provided to guide you, and you can do things by "moving the mouth"
Host: If you encounter special situations, such as an elderly friend who arrives at the hall and finds that the materials you brought are not complete when applying for the certificate, it can take time and effort to get them back home from afar. What should I do?
Fan Xin: We will conduct acceptance of vacancies for elderly friends.For the elderly who forgot to bring or take less relevant application materials when applying for a foreign border certificate, the elderly may entrust others to submit relevant supporting documents on their behalf.
Hu Yixiang: I just introduced to you the relevant measures to facilitate elderly friends to apply for entry and exit documents. Finally, there is another reminder that although the current global epidemic situation has eased, it is still at a high level overall. In order to effectively prevent Chinese citizens from getting infected after leaving the country and effectively safeguard the life safety and health of our citizens, Wuhan Public Security’s entry and exit reminds the audience to not leave the country unless necessary or urgently, strictly prevent the epidemic from spreading through entry and exit channels, practice the concept of life first with practical actions, actively help domestic epidemic prevention and control, and serve the national economic and social development.
Material source: 1078 City Express
Correspondent Qian Yanbing
Source: Ping An Wuhan
