On September 23, the reporter learned from China Telecom Shanghai Company (hereinafter referred to as "Shanghai Telecom") that in September this year, Shanghai Telecom joined hands with the Shanghai Big Data Center to launch a telecommunications business processing window online

2024/05/2423:12:32 hotcomm 1344

9 On September 23, reporters learned from China Telecom Shanghai Company (hereinafter referred to as "Shanghai Telecom") that in September this year, Shanghai Telecom joined hands with the Shanghai Big Data Center to launch a telecom business processing window online with the "Submitting Citizen Cloud" APP, becoming At present, it is the first communications operator in Shanghai to access the "one-stop service" platform, making it more convenient for citizens to handle telecommunications services.

Citizens can log in to the "Service Hall-Life Services-Telecommunications Business" of the "Suishinban Citizen Cloud" APP. The first batch of online services are accounting services, fault report and repair report, nearby business hall inquiry, and 5G coverage inquiry. Serve.

On September 23, the reporter learned from China Telecom Shanghai Company (hereinafter referred to as

recharge and payment is one of the most frequently used services by citizens. Through the telecommunications business processing window of the "Suishinban Citizen Cloud" APP, citizens can recharge equipment and pay bills online in a few simple steps without going out or queuing up, which is much more convenient and faster than going to a business hall. At the same time, the recharge payment service also has a billing section, so citizens can check monthly bill information for the past year on demand.

If you encounter problems with broadband, landline, IPTV, mobile phones, gateways, Tianyi Housekeeping and other products, whether it is network lag, unstable TV signal or equipment failure, citizens can try one-click repair or self-service repair on their mobile phones , get support as soon as possible.

In addition, if you cannot find a nearby business hall, you can also check the nearest telecom business hall online. Not only can you get accurate navigation location, but you can also use online number picking, queuing inquiry and business hall star services. Further improve offline processing efficiency. The

On September 23, the reporter learned from China Telecom Shanghai Company (hereinafter referred to as

5G coverage query function supports one-click query of nearby 5G coverage. For citizens who have upgraded to Telecom’s 5G, they can know the 5G network coverage around them anytime and anywhere, and enjoy a high-speed Internet surfing experience.

Shanghai Telecom stated that it will gradually open up more telecom service inquiries and processing in the future, such as door-to-door home WIFI speed testing service, number portability service, family personal package renewal and upgrade and adding supplementary card service, telephone and broadband transfer processing etc., to meet the needs and experience of citizens’ telecommunications services when they log in to the “Suishinban Citizen Cloud” APP.

source: thoughtful

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