Due to the new type of pneumonia, currently, all group tours of travel agencies across the country have been suspended. Tourists are very concerned about how to enjoy the free cancellation offer. Recently, Ctrip , Qunar.com , Fliggy , Tongcheng and many other travel platforms have announced upgrades to their epidemic rectification measures.
Huangshan Scenic Area Transfer Center no longer transports tourists into the mountain. Photo by Cai Ji'an
Travel agencies across the country have suspended group tours
html On January 24, the General Office of the Ministry of Culture and Tourism issued the "Emergency Notice on Suspension of Business Activities of Tourism Enterprises on All-out efforts to prevent and control the pneumonia epidemic caused by the new coronavirus infection". From now on, travel agencies across the country And online travel companies have suspended the operation of group travel and "air tickets + hotel" travel products. Thenotice requires that all localities should have a deep understanding of the importance of this work, guide tourism enterprises within their jurisdictions to obey the overall service situation, and properly handle tourists' reasonable demands for itinerary adjustments, group cancellations and refunds.
Subsequently, Beijing and other local cultural and tourism bureaus successively issued specific rules. After January 27, all group tours, including outbound tours, and "air tickets + hotel" services will be suspended.
Relevant sources from the Beijing Municipal Culture and Tourism Bureau revealed that in accordance with the unified requirements of the Ministry of Culture and Tourism, domestic tourism group business and "air tickets + hotel" services have been suspended from the 24th of this month. For some outbound groups, under the condition of ensuring safety You can continue to travel before the 27th, but after the 27th, all group travel businesses, including outbound groups, and in-flight and alcohol services will be suspended. Tourists and travel agencies can negotiate and resolve subsequent issues in accordance with the contract and relevant laws.
The picture shows that the gate of Ciqikou in Chongqing has been closed. Photographed by Chen Chao
We hope that travel suppliers will introduce refund and exchange discounts as soon as possible
html On January 26, the China Travel Agents Association issued an "Open Letter to Domestic and Foreign Travel Suppliers and Travel Industry Operators".’s open letter stated that the epidemic has caused huge losses to China’s tourism industry, but in order to avoid further development of the epidemic, Chinese travel agencies are actively responding to the government’s call, suspending domestic and foreign group tours and “air tickets + hotel” products, and actively providing tourists with Handle cancellation or postponement of travel.
“China’s airlines, hotels, scenic spots, railways, highways, restaurants and other industries have also introduced relevant measures to provide full refunds and waive relevant losses and handling fees caused by reservations, changes, cancellations, and postponements, in an effort to reduce tourist losses. "The open letter stated, "In view of the increasingly severe situation of epidemic prevention and control, we hope to get your full understanding and support, and hope that you can introduce relevant refund and reform preferential measures as soon as possible to minimize the losses of Chinese tourists."
Previously, Traffic. The Ministry of Transport, the Civil Aviation Administration of China and China State Railway Group Co., Ltd. have decided that starting from 0:00 on January 24, all passengers who have previously purchased train tickets, bus tickets, ferry tickets, or air tickets and voluntarily change their itinerary need to refund their tickets. The refund handling fee will be waived.
In response to the epidemic, Guilin Elephant Trunk Mountain and other scenic spots were closed. Photo by Ou Huilan
Many travel platforms have upgraded their cancellation and reform measures
At present, many travel platforms such as Ctrip, Qunar, Fliggy, and Tongcheng have announced upgrades to their epidemic cancellation and reform measures.
- Ctrip: Launched special cancellation policy for suspended group tours
Ctrip launched a special cancellation policy for suspended group tours on January 26, and increased the amount of major disaster insurance funds previously launched from 100 million to 200 million.
The special cancellation policy announced by Ctrip this time is for travel and vacation products with departure dates from January 28 to February 29. Among them, outbound group tours (including semi-self-guided tours and private tours) have already occurred (signing is being sent + In addition to the visa fee and the effective claimable insurance fee, the remaining order fees will be fully refunded, and the relevant losses will be borne by Ctrip Travel. All group tours within China (including Hong Kong, Macao and Taiwan), free travel, entertainment, car use, customized tours , and scenic wine products will be refunded without loss.
Currently, Ctrip has launched the "Safe Cancellation Guarantee" initiative to global hotel partners, including Hilton Group , Shangri-La Group, InterContinental Hotels Group , Marriott Group, Hyatt Group, AccorHotels and other international hotel groups. Tens of thousands of overseas hotels have responded to this initiative, and the number of participating hotels is still rising.
At the same time, as of 12:00 on January 26, 59 airlines on overseas routes have introduced varying degrees of refund and change exemption policies, including 37 overseas airlines, including Asiana Airlines , Singapore Airlines wait. Ctrip’s global travel suppliers are also gradually rolling out emergency measures.
- Qunar.com: Free unsubscription for all domestic products
As of 18:00 on January 26, Qunar.com has cooperated with Hyatt Group, Marriott Group, AccorHotels Group, Hilton Group, Hong Kong China Travel Service Group, Jinjiang Group, etc. Ten thousand domestic and foreign hotels have reached agreements. Hotels in China, Hong Kong, Macao and Taiwan that are booked by users on Qunar.com before 19:00 on January 23 for stays from January 24 to February 8 can be canceled free of charge; some overseas hotels that meet this time standard Free cancellation is also available.
All orders booked before 19:00 on January 23rd and successfully processed. The departure date is between January 24th and February 8th. The destination is domestic (not including Hong Kong, Macao and Taiwan), group tours, independent travel, Major disaster travel experience guarantee funds are activated for orders of customized tours, study tours, scenic wines and other products, and orders booked online and at Qunar.com travel and vacation stores can be canceled free of charge.
For medical staff, public security and border guards, government personnel, media reporters, etc. who are fighting on the front line of epidemic prevention and control, if their vacations need to be canceled due to the epidemic, with corresponding certificates (such as work certificates, hospital certificates, etc.), Qunar.com will implement priority processing and promise to provide free services. Cancel related products (all platform products) for it. If there are family members of front-line workers among the traveling companions, they can also cancel for free; for users diagnosed with new coronavirus pneumonia and their relatives, all platform products can be canceled for free if they provide a hospital certificate.
- Fliggy: Free cancellation for group tours, hotels, etc. before February 8th
All group tours and independent travel on Fliggy platform booked before January 23rd and the travel time is from January 23rd to February 8th , hotels, tickets, cars, overseas entertainment, cruises, and overseas communication orders can be canceled for free from now on.
Fliggy bookings for users diagnosed or suspected of new coronavirus pneumonia, as well as close contacts and traveling companions, can be canceled free of charge.
All front-line workers, including medical workers, public security and border guards, civil servants, media workers, etc., if they are unable to take vacation and travel due to the epidemic, all products booked on Fliggy can be canceled free of charge if they provide identification and other materials.
- Tongcheng: Hotel orders in the Mainland, Hong Kong, Macao and Taiwan can be canceled without loss.
Domestic hotel reservations generated by Tongcheng Yilong users before 19:00 on January 23 for stays from January 23 to February 8, If you are unable to check in due to the epidemic, Tongcheng Elong can cancel for free without providing proof. This does not include hotels in Hong Kong, Macao and Taiwan and international hotels.
Since then, Tongcheng Group has once again upgraded its cancellation and change protection measures due to the epidemic, announcing that hotel orders in Hong Kong, Macao and Taiwan can be canceled without loss. The specific scope of application is: for hotel orders in Hong Kong, Macao and Taiwan with a booking date before 0:00 on January 24, and a check-in and check-out date between January 26 and February 8, Tongcheng Elong promises that all bookings can be canceled free of charge. Users enjoy the "safe withdrawal" service.
In addition, vacation product guests who travel to China (covering all vacation products such as group tours, independent travel, cruises, etc.) with a departure date from January 23 to February 8 (excluding Hong Kong, Macao and Taiwan) ), you can unsubscribe without loss, and the loss will be borne by Tongcheng.
In addition, as of 24:00 on March 31, users living in Wuhan, domestic or overseas holiday product guests departing from Wuhan or going to other departure cities, and users booking travel products to Wuhan destinations Users can apply for non-destructive cancellation, and the losses incurred will be borne by the platform; at the same time, users whose travel routes include Wuhan can adjust their itinerary for free.
Medical staff, public security and border guards, government personnel, media reporters, etc. who are working on the front line of epidemic prevention and control need to cancel their vacation due to the epidemic. With corresponding certificates (such as work certificates, hospital certificates, government work certificates, etc.), Tongcheng Yilong and Tongcheng Travel promise to Cancel related products for free.
