Recently, a reporter from Aoyi News received news from Ms. Deng, a citizen, that in mid-July she applied for a refund from Nanhu International Travel Service due to repeated orders for a 6-day two-flight tour to Jiuzhaigou Huanglong from Nanhu International Travel Service official website, but the platform kept delaying. It was not resolved until mid-August, and the other party said that it was because the funds could not be recycled, and the refund would not be until 20226 months ago. Aoyi reporter subsequently contacted Nanhu International Travel Service to learn about the situation, but failed to receive a reply as of press time.
Relevant complaints received by Nanhu International Travel Service on the Black Cat platform
Related complaints received by Nanhu International Travel Service on the message board website
Funds cannot be turned over, and it is difficult for passengers to get refunds
On July 15, 2021, , Ms. Deng placed an order on the official website of Nanhu International Travel Service I took a 6-day double flight tour to Jiuzhaigou Huanglong. I applied for a refund because I placed a duplicate order, but the official website hotline was unreachable and there was no manual response from customer service. On July 16, the staff called Ms. Deng and added her WeChat account, saying that she could apply for a refund and sent her a signature document to apply for a refund.
html On July 28, Ms. Deng returned from her trip and asked about the refund again. The other party responded that it would be returned on the 30th, but it was not refunded after the expiration date. On August 2, Nanhu International Travel Service said it would reply within three working days. On August 5, it once again stated that it needs to be 2022 6 months before , and bluntly stated that the reason why it took so long is because funds cannot be recycled to .This time's "pull" with Nanhu International Travel made Ms. Deng feel tired, "The travel agency cannot turn around its funds, what does it have to do with us consumers? It shouldn't be counted on us consumers, right? I hope the relevant departments will treat Nanhu International Travel Such behavior will be strictly investigated." However, the reporter then tried to contact the relevant departments of Nanhu International Travel Service. As of the date of publication, the phone number of the after-sales department was always busy.
Subsequently, the reporter investigated and learned that Ms. Deng was not the only case where Nanhu International Travel Service was in arrears with tourists. Mr. Xiao, who planned to travel to Greece in March last year, also revealed that he did not receive a refund until July last year when he received a travel card worth 1,500 yuan. Half a year later, the remaining cash had not arrived as promised. The reason was still funds. shortage.
At the same time, the reporter also observed on the leadership message board website that some netizens said that on January 13, 2021, received a notification from Nanhu customer service that the trip was canceled due to the epidemic. At that time, the netizen signed a cancellation confirmation form and indicated a full refund. But three months later, I still did not receive a refund, and I was told that would not be refunded until September 2022.
On the consumer complaint platform Black Cat Complaints , there were 72 complaints involving Nanhu International Travel Service extending the refund date or not issuing refunds. In Zhihu , many internal employees broke the news as early as 2020: Nanhu International Travel Service was in arrears with employee wages and even started to default on refunds to guests.
Zhihu revealed the news about Nanhu International Travel Service.
It owed money to many parties and was included in the list of dishonest people.
In addition to arrears of payments to tourists, as early as December 21 last year, Nanhu International Travel Service was blocked by employees for arrears of wages. According to media reports, the door of the Nanhu International Travel Service headquarters located on Guangwei Road, Yuexiu District, Guangzhou was closed, and employees held up signs saying that Nanhu International Travel Service was in arrears of wages. Although the police conducted on-site mediation, the employees were unwilling to be evacuated.
An internal employee previously broke the news: Nanhu International Travel Service’s salary arrears were not simply due to the epidemic. As early as 2019, when the epidemic did not occur, Nanhu International Travel Service delayed the payment of wages.
In addition to being criticized by employees, Nanhu International Travel's partners are also troubled by its default in payments. In 2019, Nanhu International Travel Service suspended trading . The reporter checked the past semi-annual report for 2018 and found that it said: In order to better control the service quality of the tour group, the delivery period was extended to the supplier, so that the balance of accounts payable at the end of the period was lower than that at the beginning of the period. An increase of approximately 45 million yuan, an increase of 23.79%.
Practitioners who have cooperated with Nanhu International Travel Service in the past have revealed that the payment cycle between Nanhu International Travel Service and the local travel agency is 3-6 months. At the same time, Nanhu International Travel Service sometimes refuses to pay the local travel agent or team because the order contract is unclear. Final payment. From this point of view, Nanhu International Travel Service can be said to be in arrears with and in the entire ecological chain.
At the same time, the reporter checked Tianyancha related news and showed that on July 30, 2021, Guangzhou Nanhu International Travel Agency Co., Ltd. was listed by the Guangzhou Yuexiu District People's Court because it had the ability to perform but refused to perform its obligations determined by effective legal documents. was the person subject to execution for breach of trust; at the same time, was forced to execute by the court because failed to fulfill its legal obligations on time many times, and had as many as 2,545 risk warnings, and was regarded as a high-risk enterprise.
Its parent company, Nanhu International Travel Service Co., Ltd., has also been ordered to enforce by the court many times for failing to fulfill its legal obligations on time, and was listed as a high-risk enterprise.
天eyecheck
The rise of independent travel has made the epidemic worse.
Nanhu International Travel Service has been struggling under the influence of the epidemic. However, employees revealed that as early as 2019, often defaulted on payments to many parties.. The reason is that as early as the previous impact of free travel , Nanhu International Travel Service was in a dilemma of not keeping up with the development of the times, so that it was suspended in 2019.
Back in 2015, it was the golden age of Nanhu International Travel Service, with a lot of revenue. However, it invested heavily in scenic spots and expanded offline stores. According to industry insiders, its funds may partly come from cash flow rather than reserves. capital, so the ability to withstand risks is low.
Therefore, in the face of the rise of independent travel in 2016 and the OTA era represented by Ctrip , Nanhu International Travel Service faced a crisis due to low Internet level, poor efficiency, and lax management. In particular, Ctrip and others have also begun to enter the operation of offline stores.
Nanhu International Travel Service’s financial reports for 2017 and 2018 showed that the capital flow on the account was negative, and its short-term borrowing amount increased to 143 million yuan in the same period in 2018 compared with 2017, an increase of 44%. Nanhu International Travel Service even bluntly stated in its 2018 financial report: As OTAs and others enter offline stores, traditional travel agencies have suffered a second impact.
Then Nanhu International Travel Service, which already relied on for outbound tourism, was once again hit by the epidemic and its vitality was severely damaged. In terms of domestic tourism, the customer base group of Nanhu International Travel Service is also older. In the next few years, the travel intention of this group will also be significantly reduced.
reporter interviewed associate professor Zou Guangyong, an expert in the tourism industry. He also said that the current share of traditional travel agencies has been shrinking regardless of the epidemic, and it has reached a peak of bankruptcy under the influence of the epidemic. Traditional travel agencies do not have good customer acquisition channels, nor have they received much capital attention. Financial means and marketing methods are also relatively backward, and talents are constantly being lost. The decline in market share is an inevitable trend . "It cannot be said to be too big." It has obvious advantages, but it can complement OTA. "
Then the reporter visited the center of Guangzhou and saw that many offline stores of Nanhu International Travel Service were closed. It seems that the future of Nanhu International Travel Service is not bright...
Aoyi News Internship. Reporter Liu Jie
