On May 12, 2022, the Pingli County Administrative Approval Service Bureau held the 2021 Red Flag Window Commendation Conference, and the Pingli County Public Security Bureau Household Registration Window was once again awarded the Red Flag Window for Outstanding Government Services.
In recent years, the household registration window of the Pingli County Public Security Bureau has been rated as an excellent red flag window for government services for four consecutive years. The household registration window of the Public Security Brigade of the Pingli County Public Security Bureau adheres to the purpose of "being close to the people, convenient for the people, and for the people" and always takes the satisfaction of the people as its top priority. To achieve the goal, we will continue to deepen the reform of “delegating power, delegating power, delegating power, delegating power, delegating power, delegating power, delegating power and optimizing services”, taking “I do practical things for the people” as the starting point, standardizing window construction, actively practicing the purpose of serving the people, and continuously improving people’s happiness and satisfaction.
Strengthen the concept of serving the people
In order to effectively improve the professional quality of staff and build a solid awareness of the purpose of serving the people, window staff use their spare time to receive business and etiquette training, constantly improve their business skills and service literacy, serve with a smile, and work efficiently, Provide the most considerate and enthusiastic services to the enterprises and people who come to do business, and achieve the goal of "convenience, standardization, efficiency, and integrity".
Optimizing measures to serve the people
In order to facilitate various groups of people to handle household registration, ID cards and other services normally, the Public Security Brigade has launched a 24-hour self-service ID card machine in the government affairs hall, and has used the Internet+ platform to realize the "holiday appointment" service. Meet the processing needs of different people. Window staff continue to deepen their service awareness, actively help people fill in information, carefully guide the service process, and help with operations step by step, so that every person who works can enjoy considerate and heart-warming services.
improves people’s service satisfaction
further improves the quality of window services. The household registration window of Pingli County Public Security Bureau adheres to the "first question" responsibility system, informs once and handles the matter at one window to prevent people from running away and being "unjustly accused". The household registration window insists on clearing work tasks on a daily basis, without delays or backlogs, ensuring that it is busy but not chaotic, with zero errors in business acceptance, and service evaluation satisfaction is 100%. In 2021, the household registration window of the Public Security Brigade of Pingli County Public Security Bureau accepted more than 5,000 business cases and served more than 10,000 people.
The household registration window is an important platform for the public security organs to serve the people, and it is also a bridge and link to connect with the people. The Pingli County Public Security Bureau strives to create warm, efficient, and convenient long-term services, and strives to create a heart-warming service window for household affairs with a strong sense of purpose and sentiments for the people. It has also won unanimous praise from the people in the jurisdiction and made the people happy. and the sense of gain continues to increase.
