Home ·Home Decoration Complaint exposure channel
Complaint channel: Scan the QR code to follow the official account of "Huashang Home Furnishing", leave a message and complaint content in the backend
Home consumption is an important part of our daily life. Although the consumption frequency is not high, the necessity is unquestionable. During the just-passed National Day holiday, decoration companies and home furnishing stores in Xi'an also provided many discounts for consumers. I believe that many consumers have bought the furniture products or decoration services they want.
In the peak season of home consumption in the Golden September and Silver October, some merchants have always reduced product quality and service levels in order to pursue sales, which has caused inconvenience to consumers. As a large-scale home consumption, once this happens, it will often reduce consumers' confidence in the home industry and will also affect the normal life at home.
According to the complaints received by the Huashang Daily in previous years, home decoration consumer complaints are usually concentrated in the following four issues:
1. Quality issues: Ordinary consumers have only a little understanding of furniture building materials and decoration services. Some merchants seize this loophole to use inferior products as good ones, such as furniture products, decoration main and auxiliary materials, low-quality products, three-no products, etc., which brings safety hazards to consumers' home life;
2. Contract issues: After the contract is signed, it is protected by law, but most consumers do not read the contract content carefully before signing the contract or Half-understanding of the contract agreement often ignores the details of the contract;
3. Deposit issue: This problem is common in decoration. Consumers blindly pay deposits under the introduction and urging of sales staff. When they find that the decoration service is not suitable for their wishes in the later stage, they want to refund the deposit but become a problem. They are often forced to give up part or all of the deposits paid;
4. After-sales issue: Furniture products and customized furniture often have a long production cycle. Some merchants fail to fulfill their service commitments to consumers at the agreed date, resulting in delayed delivery of goods, affecting consumers' use and new houses.
What to do if there is any problem with home consumption? Don’t worry, Huashang Daily Home Furnishing Weekly will help you. Huashang Daily has opened the “Home and Home Decoration Complaints and Exposure Channel”, which provides consumers with service and rights protection channels, and on the other hand, it is also to promote the market to be more standardized. If you encounter trouble when buying furniture and building materials or decorating, you can complain and protect your rights.
Yuan Qi, a lawyer at Shaanxi Ruisi Law Firm, reminds consumers that a formal written contract or agreement must be signed to sign a contract; carefully read each clause in the contract before signing, and communicate and modify the parts that do not understand or disagree with the merchant in a timely manner. Pay special attention to the terms of the contract effective time, , conditions, contract amount, breach of contract liability and other terms; during the consumption process, you must properly keep the evidence such as sales contract, sales invoices, payment vouchers, consultation records, etc., so that you can better protect your rights and interests when encountering consumer disputes. China Business News reporter Guo Quanliang
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