Boss Zhu opened a shoe store in Changshan County, Quzhou, and bought a modular cabinet on Taobao in March. He said that during a live broadcast in June, he suddenly felt unwell, and he suspected that it was related to the cabinet. Video: I felt dizzy during the live broadcast. I

Boss Zhu opened a shoe store in Changshan County, Quzhou. In March, he bought a modular cabinet on Taobao. He said that during a live broadcast in June, he suddenly felt unwell, and he suspected that it was related to the cabinet.

Zhu bosses said that they bought this combination cabinet as the background of live broadcast, and it cost 6,880 yuan at that time. After feeling unwell, he went to the hospital for a checkup and everything was normal. The family suspected that it was caused by the smell coming from the cabinet.

Zhubos: "I went online and bought a test strip worth one yuan. I put it in the room and tested it. It was formaldehyde exceeding the standard . The normal color is slightly yellow. detected that it turned blue . I had that photo, so I immediately contacted the waiter at Taobao. The waiter put me on a three-way call with three people from the merchant, asking me what to do if the formaldehyde exceeded the standard. He said that it was suspected that my wallpaper had caused the formaldehyde to exceed the standard. "

. After figuring out the reason, Boss Zhu removed a piece from the cabinet and sent it to a third-party agency for testing. The test report shows that the test item is formaldehyde, and the test result is .68, while the E1 level requirement is less than or equal to 1.5, and the final judgment is that is unqualified .

Zhu bosses said that the store mentioned in the description that the cabinet board is E1 level green environmental protection board.

Bosses : "Then I took the test report and sent it to the Taobao waiter. He said it would be sent to the merchant. The merchant said there was no problem. The merchant said there was no problem with their product, so he had no problem."

Reporter via Taobao The customer service of the store contacted the merchant "Guangzhou Aolang Showcase" and left his contact information. He did not receive a reply from the merchant before publishing, so he reported the problem to the Taobao consumer hotline.

Taobao consumer hotline : "(I am a reporter from Zhejiang TV station 1818 Golden Eye.) You are a reporter here, right? (Yes.) Hello, regarding your feedback, we have already helped you. It has been recorded, and we will contact the consumer to learn about the situation and provide a solution as soon as possible (but I have not told you the consumer anything.) We will record your needs here, if you have no other requests. Question, let’s understand the transaction situation first. Thank you for your feedback. (No, I have a problem. I didn’t tell you the order number of this consumer. How do you find this consumer to understand the situation? ?) Then you provide it here. Could you please tell me the order number? "

The reporter provided Zhu Boss with the order number, and the customer service staff recorded it.

Taobao consumer hotline : "As for your feedback, I will record it in detail and feed it back to the corresponding department. 4 hours will contact you . ( Bosses : I have already given you no less than half of the feedback. It's been months, and four or five of your specialists have contacted me, but none of them will actually solve the problem for me. Then I'm like a fool. What else can I say?) I'm really sorry for causing you trouble? Yes, here, I have truthfully recorded your problem and reported it to the corresponding department. I will contact you by phone within 24 hours. "

The reporter waited for 24 hours. As of press time, I still have not received a reply call from Taobao customer service.