Munan
The thing is like this -
was thirsty after a meal one day, so he bought a bottle of green tea. There are many brands of green tea drinks in Japan with different tastes, so I randomly picked my favorite Suntory Iemon from the vending machine. As a result, a bottle of Itoen green tea popped out.
often sees replenishing vending machines on various occasions. They are usually young and strong men. Most of them are quick and quick to fill the empty drinks in one machine, and then move on to the next machine. Putting Itoen into Suntory , this kind of small mistake is inevitable.
It’s just a bottle of green tea. I usually think about it and forget it. But that day, I just wanted to be a picky customer. So I dialed the service hotline on the machine and informed the other party of the situation.
A few days later, the other party sent me the money for the bottle of green tea. The whole matter, from telephone communication to resolution, was seamless and smooth. After all, this kind of matter is the lowest level of customer dispute. The content of the text accompanying the money was actually something I had already thought of. In Japanese, this is called stereotyped writing, and the meaning of the Chinese characters can be understood in Chinese, but in the Chinese context I prefer to use the word "template". In Japan, people feel that the entire society is a template society. If you write, speak, and make things according to the established styles, you will not make mistakes.
I quite like this mode. Most scenes are preset to ensure that everyone can accept it without being overly enthusiastic or moderately indifferent. That’s why it is said that Japan tends to spoil people. I also remembered that my wife Yoko Murakami, who had read Haruki Murakami very early, once complained that she lived in Europe and the United States with her husband all year round, which was very inconvenient, and she always missed her days in Japan. This feeling is probably one of them.
