Ms. Wang reported that she went to Yigao Digital Plaza on Hangzhou Academy Road to buy a computer. The salesperson recommended one. After buying it home, she regretted it after comparing it on the official website.
Ms. Wang wanted to buy an laptop . On October 4, she went to the 101 counter of Yigao Digital Plaza to consult the sales staff. Ms. Wang: "At that time, I told my boss (sales staff) that I wanted ASUS Tianxuan 3. I saw it on JD . The quotation was about 8,900. I also showed him the specific model. He said he would ask me for the specific price, and then I went back."
Ms. Wang added the sales WeChat. That afternoon, she said in WeChat: Tianxuan 3, please ask me for the lowest price. The other party sent a voice message.
The WeChat voice provided by Ms. Wang: "It was originally 8,500 yuan. If you want it, the manager happened to be here today. If you pay for your mobile phone, it would be 8,150."
On October 5, Ms. Wang came to the counter and transferred the money and paid 8,150 yuan. She said that the salesperson at that time had a list, which said that the video editing software was required to be installed in the future. The other party told her that the computer she bought was too low to install.
Ms. Wang: "I said that the configuration of my computer is not installed. Then I told me that I would recommend that I buy a model with more money, but the configuration is higher. I can download what I need from other places. I agreed and I added another 350 yuan."
Ms. Wang said that the salesperson tore off the previous sales list and opened another one. After getting the new computer, the other party helped her activate it. After returning home, she searched on the official website of Asus based on relevant parameters and found that the model of the computer was Asus Tianxuan 2, which was sold for more than 6,500 yuan. She went to the Asus computer counter and asked, but the result was the same. She looked at the sales list again.
Ms. Wang: "The order he gave me was chosen 2 in the Heavenly Selection, but he didn't tell me at that time. When I asked me to sign the second order, I didn't think so much, so I just signed it. I just thought that I have spent more than 8,000 yuan now and bought a computer worth more than 6,000 yuan, and it is an old configuration."
Ms. Wang said that she hopes to exchange for the Heavenly Selection, or refund the difference of about 1,000 yuan. When he arrived at the counter, a boss Lu brought the reporter to the management department of Yigao Digital Plaza.
Hangzhou Yigao Digital Plaza 101 Counter Lu: "What we sell for her is Tianxuan 2,5800 yuan, 16G, 512 to upgrade her to 1TB."
Reporter: "In the WeChat chat history, you quoted Tianxuan 3 is 8,150 yuan."
Hangzhou Yigao Digital Plaza 101 Counter Lu: "I don't know this."
Reporter: "How much does Tianxuan 3 cost in your store?"
Hangzhou Yigao Digital Plaza 101 Counter Lu: "I don't know, we do Lenovo ."
Reporter: "In theory, is it cheaper than Tianxuan 3?"
Hangzhou Yigao Digital Plaza 101 Counter Lu: "I don't know, we do Lenovo ."
Reporter: "In theory, is it cheaper than Tianxuan 3?"
Hangzhou Yigao Digital Plaza 101 Counter Lu: "I don't know, we do Lenovo ."
Reporter: "In theory, is it cheaper than Tianxuan 3?"
Hangzhou Yigao Digital Plaza 101 Counter Lu: "I don't know, we do Lenovo ."
Reporter: "In theory, is it cheaper than Tianxuan 3?"
Hangzhou Yigao Digital Plaza 101 Counter Lu: "I don't know, we do Lenovo ."
Reporter: "In theory, is it cheaper than Tianxuan 3?"
Hangzhou Yigao Digital Plaza 101 Counter Lu: "I don't know, we do Lenovo ."
Reporter: "In theory, is it cheaper than Tianxuan 3?"
Hangzhou Yigao Digital Plaza 101 Boss Lu: "It depends on the configuration, both high and low."
reporter: "Then you have no end to what you said."
Counter 101, Hangzhou Yigao Digital Plaza Boss Lu: "That's true."
Boss Lu said that he picked up goods from other channels. At that time, he always said that he chose 2 in the sky, and the price was negotiated. The computer has been activated and cannot be returned or exchanged. Ms. Wang asked the sales staff involved to confront each other in person, and Boss Lu said it was inconvenient. He said that on October 5, the police and the staff of the market supervision department intervened. He gave Ms. Wang , solid-state drive, , etc., and the two parties had agreed. However, Ms. Wang said that the more I thought about it, the more I felt it was worth it.
Hangzhou Yigao Digital Plaza Management Department Staff: "In the future, buy a machine, confirm what configuration and model you want, and sign it later. You must see if the list is the model you want. When handling it, we have to coordinate with you, but you must think clearly during coordination. It has been processed yesterday, and you are here again today."
Later, Ms. Wang's younger brother called the reporter and said that he had already negotiated with the merchant, and it was not convenient to say more about the details.
(1818 Golden Eye)
