As a well-known company that has long been a leader in the home appliance industry, Haier not only has a very large product research team, but also has many outstanding service technicians working on the front line of assembly and maintenance. It is this group of hard-working "Ha

As a well-known company that has long been a leader in the home appliance industry, Haier not only has a very large product research team, but also has many outstanding service technicians who are working on the front line of assembly and maintenance. It is this group of hard-working "Haier The joint efforts of "people" have created Haier's current achievements.

Lu Yang is one of the thousands of assembly and maintenance service technicians. Lu Yang's installation deeds can be said to have implemented Haier's service attitude of "being sincere to users forever" to the end. Faced with the problem that the countertop in a user's home was 1.5 mm lower, making it impossible to install the dishwasher he bought home, Lu Yang, adhering to the belief of "users first", proposed a method of polishing the countertop with sandpaper for embedded installation. Although this method is more labor-intensive, considering that 1.5 mm is too thin and cannot be installed by cutting, this method becomes the only option. After communicating with the user, Lu Yang polished the countertop with sandpaper, spent nearly two hours, and finally completed the embedded installation, which was highly praised by the user.

There is another type of outstanding Haier people who not only work hard, but also work hard to polish their professional skills and improve their professional level, and have become gold medal service technicians. Tian Biao, service engineer of Haier Water Heater Co., Ltd., is one of them. Tian Biao has been engaged in after-sales maintenance services for Haier appliances since 2009. He has been working hard and diligently for more than ten years, always keeping improving user experience in mind, and has accumulated rich experience in after-sales maintenance of appliances and handling user relations.

Since entering the industry, Tian Biao has worked hard to research technology, gradually growing from a newcomer to a skilled technical main force, and has been recognized by the majority of users. As Tian Biao himself said: "Service is also a skill, because user needs and many product functions are constantly changing, and service skills must keep up." In the process of polishing his personal skills, Tian Biao also actively participated in various skills competitions at all levels organized by enterprises, trade unions, associations, etc., and won many awards.

A few days ago, the All-China Federation of Trade Unions announced the 2022 National May Day Labor Award and the list of National Workers’ Pioneers. An honor awarded to individuals who have made outstanding contributions. Behind this honor is the expectation of every Haier employee for the future development of the company and the sincere enthusiasm to provide users with better products and services.

The deeds of Lu Yang and Tian Biao fully reflect the rigorous work attitude of Haier service engineers and demonstrate Haier's excellent service quality. I believe that with the unremitting efforts of many Haier people who continue to improve their work capabilities for products, services, and user experience, Haier will continue to reach new heights in the future and gain more trust and support from users.