recently received the user’s laptop, clicked to print the document, it was blue screen, termination code: APC_INDEX_MISMATCH, failed operation: win32kfull.sys, restart the computer, restore the system, but also to no avail.
Ask the customer carefully what kind of printer they use. There are the following brands: HP , Lenovo, Canon, Pantum, Epson, etc., this problem occurs, it does not seem to be a printer problem, I am careful I looked at the forum and Baidu. It was caused by the recent WIN10 update patch. The following figure corresponds to the patch
. How to solve it? The easiest way is to find the control panel of the computer, click to uninstall the program (programs and features), check the installed updates, find the corresponding patch, such as KB5000808, click uninstall, and restart the computer.
At the same time, Microsoft has recently updated a new patch for this blue screen problem. You can click the WIN icon (bottom left corner), Settings, Update and Security, WINDOWS update, check for updates, download and install, restart Computer solution.
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