According to statistics from , a leading platform for collecting information on defective automobile products in China, vehicular quality network, in March 2021, the vehicle quality network received a total of 7,917 valid complaints from car owners (including complaints from some platforms), which was a 58.2% increase from the previous month and a slight year-on-year increase. Down by 3.9%.
data shows that the effective complaint information accepted by the car quality network this month involved a total of 675 models, of which 122 models had complaints of more than two digits (inclusive). In addition, this month's car quality network received a total of 8,279 replies to complaints from car companies (including some replies to complaints from previous months). After removing the information that the complainant voluntarily applied to withdraw the complaint due to the car company's proper solution, the top 30 car series (models) with complaints in March 2021 are ranked as follows:
Affected by the 3.15 factor, domestic car consumers in March The month-on-month complaints have seen a significant increase, which is also reflected in this month's complaint list. The complaints of most of the models on the list have increased month-on-month to varying degrees. From the top ten list, we can see that there are 5 models from the German brand and the Japanese brand each. Among them, Honda has 3 models selected as the top ten, and Guangqi Honda has a monopoly of two yuan. Among them, Guangqi Honda Accord complains. The volume increased by more than 1 times from the previous month. In addition, GAC Span1span Toyota Camry 's complaint volume has risen sharply again, and the ranking has jumped to second place. The problem of "increased engine oil" once again appeared in its typical complaints. It is worth noting that the domestic Tesla Model Y was included in the list for the first time this month, and the number of complaints soared by more than 9 times from the previous month. The "body resonance" problem involved has formed a common complaint trend. Some car owners reported that Tesla Model Y had low-frequency noise during driving, and the members in the car had obvious ear pressure and tinnitus, which seriously affected driving safety. As of press time, Tesla has not yet responded to this complaint.
Highlights of domestic car complaints data this month:
In March, the number of complaints from joint ventures, independent brands and imported brands all increased month-on-month, with joint venture brands rising the most, up 65.6% from February, and complaints accounted for The ratio increased by 2.4 percentage points.In addition, the number of complaints from imported brands has created a new high in the past year, and most of the increase in complaints comes from Tesla Model Y.
This month, the number of complaints from different brands in various countries has increased month-on-month. Among them, German brands have the largest increase, up 85.9% from the previous month, and the proportion of complaints increased by 4%. This is related to the continuous increase in complaints about some German brands' hot-selling models. In addition, the number of complaints from Japanese brands also increased significantly, up 83.8% from February. Most of the increase in complaints came from some hot-selling Japanese models such as GAC Toyota Camry.
From the perspective of model attributes, the number of complaints about compact cars has once again risen to more than 2,000, an increase of 57.6% from the previous month. The number of complaints about medium-sized cars once again exceeded 1,000, an increase of 55.8% from the previous month. Most of the increase in complaints came from hot-selling models such as GAC Toyota Camry and GAC Honda Accord. In addition, the number of complaints about medium and large vehicles increased by 83.2% month-on-month, reaching the highest point in the past six months, which is related to the increase in the number of complaints about some German luxury brand models.
In March, the 2020 and 2019 models still maintained a volume of over 1,000, far surpassing other models of the year. As the market share of listed models continues to increase, the number of complaints for 2021 models has soared. In March, the number of complaints rose by 62.6% month-on-month, raising its ranking to fifth place. This month, the number of complaints for 2017 models ranked third, with the number of complaints rising by 61.5% month-on-month. Most of the complaints came from some German and American brand models.
The complaints accepted by the car quality network are mainly divided into four categories: quality problems, service problems, comprehensive problems and other problems. In March 2021, the number of complaints about quality problems increased by about 38% month-on-month, and the proportion exceeded 80% again, which was the same as the same period last year. The number of complaints about service issues, comprehensive issues, and other issues also increased month-on-month to varying degrees.
Among the quality complaints received by the car quality network in March, the car body accessories and electrical appliances, engines, and gearboxes were still in a “three-point world” situation. The gearbox problems were more prominent, and the number of complaints was nearly two. The highest record in the past year, the proportion increased by 1.4 percentage points.
this month,Among service problems (including comprehensive problems) complaints, sales fraud once again became the highest proportion of service problems, and the number of complaint points increased by more than one hundred month-on-month. Among them, the number of complaints about "not in line with publicity" issues increased significantly, and complaints were still concentrated in some autonomous areas. Brand models are in. In terms of service attitudes, "not solving problems" is still the service problem that consumers complain the most, with the number of complaints rising 76% month-on-month.
In March, the number of complaints about other issues picked up, and complaints were still concentrated on "suspected design flaws". The increase in complaints mostly came from Changan Mazda CX-30.
Since its inception, Car Quality Network has been committed to becoming the preferred third party for the coordination and settlement of consumer disputes between car owners and car companies. The ultimate goal is to promote enterprises to pay attention to product defects and actively resolve the reasonable demands of more car owners. According to statistics from Car Quality Network, there were a total of 2,875 complaints in March 2021, and the complainants voluntarily applied to withdraw their complaints due to the proper resolution of the manufacturers. According to data, there were 43 auto companies with a 100% complaint response rate in March, an increase of 18 from the previous month, and another 22 auto companies had a response rate of 90% and above. On the whole, car companies are paying more and more attention to consumers' rights protection claims through the car quality network, which fully highlights the huge influence of the car quality network in mediating and handling automobile after-sales service disputes.
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