Dahe Daily · Dahe Client Reporter Li Yan
truck suffered from poor power output and went to an authorized repair shop to repair it. Because the parts were out of stock, the booster regulating mechanism was removed and delivered to the vehicle. As a result, the vehicle collapsed and broke down again. In the past few days, the auto maintenance dispute that occurred in Jiaozuo has been unresolved for many days. Dahe Daily and Dahe Client reporters visited.
● After the vehicle was dismantled and repaired, the other provinces
, Mr. Wang, the person in charge of a power technology company located in the urban-rural integration demonstration zone of Jiaozuo City, lodged a complaint with the reporter of Dahe Daily·Dahe Client.
Manager Wang said that the vehicle involved in the incident was registered under the company's name and was a Jiangling truck. On October 18, due to a sudden setback in power output, the speed of the car could not be increased. The driver of the company sent the car to the authorized repair shop of the Jiangling brand-Jiaozuo Chicheng Automobile Sales Service Co., Ltd. for repair. After the shop’s maintenance staff checked the exhaust pipes, engines, air flow sensors and other components, the shop determined that the turbocharger electronic regulating valve was damaged and needed to be replaced at the time, but the shop had no accessories at that time.
▲The faulty vehicle is parked in an authorized repair shop.
Manager Wang said that because the company needs to use the vehicle for construction outside, the shop staff removed the electronic control valve, connected the pipeline directly, and the driver drove away and informed The driver will install after the accessories arrive.
"The personnel of our company asked the maintenance personnel whether this would affect the vehicle. The store said that such treatment would not affect the normal use of the vehicle." He said.
However, the subsequent encounter was unexpectedly by Manager Wang and the driver. On the way back out of the province, the driver of the vehicle found that the vehicle was leaking oil, and the engine temperature was too high, making creaking noises, and eventually had to stop in Huangzhou, Hubei.
●The cause of the failure is too big.
Manager Wang said that after contacting the local Jiangling 4S shop for inspection, the vehicle was found to have excessive engine internal pressure, crankshaft oil seal damage, and serious oil leakage. The local Jiangling 4S shop determined that the engine oil seal was damaged and the vehicle could not be used. On October 29, the faulty vehicle was transported back to Jiaozuo.
Regarding the vehicle failure, Manager Wang believes that the vehicle had no oil leakage or abnormal noise before the vehicle was repaired, but the engine failure is related to the first repair at the Jiaozuo Jiangling authorized repair shop.
▲The authorized repair shop where the faulty vehicle was parked
"At that time, the maintenance staff in the shop removed the electronic control valve and directly connected the pipeline. The consequences of the removal were not expected, making the mechanism unable to adjust the pressure and causing excessive pressure, thus Cause the problem to occur. Our company believes that the repair shop should take full responsibility for this consequence." Manager Wang said.
On this issue, a Dahe Daily reporter from Dahe Client came to JMC's authorized repair shop-Jiaozuo Chicheng Automobile Sales Service Co., Ltd. to interview. The company's manager in charge of this matter came forward to accept the interview. Manager
said that after preliminary inspection and analysis, the fault should be an oil seal problem, but after the incident, the customer did not agree to dismantle and troubleshoot the fault, nor to ask a third-party agency for identification, making the exact cause unknown. When the customer insisted on asking for free repairs and the differences between the two parties were difficult to bridge, the faulty vehicle had been parked in the shop, making them very embarrassed.
▲The maintenance documents of the shop (pictured according to the shop manager Gao)
Manager Gao said that it was indeed their staff who had removed the regulator valve of the supercharger before, but it should be noted that the staff did not support each other at the time The driver drove away the vehicle without repairing it. At the insistence of the customer, they agreed to remove the regulating valve for temporary use by the customer. However, before leaving, they have informed the other driver that they can only drive at short distances and cannot maintain high speed. It's just for emergency use, not long distances."
●The problem is resolved, the two sides are still deadlocked. Manager Gao also said that according to their understanding, the vehicle had undergone an engine overhaul about a year before, which made it more complicated to determine the cause of the failure. It is also true that it is difficult for them to satisfy the customer's request for the store to bear all liability for damages such as maintenance fees and towing fees.
Regarding this statement, Manager Wang believes that the previous overhaul is not directly related to the occurrence of this failure. The occurrence of this failure was entirely due to the shop's removal of the electronic pressure regulator. As for the reminder to leave the store as called by the store, Manager Wang also said that the store staff said "it will basically not affect the removal, and you can open it with confidence."
In order to resolve this matter, both parties have resorted toJiaozuo City Consumers Association, but ultimately failed because of too many differences. After that, after the customer complained to the Jiangling manufacturer, the store finally informed the customer, the repair shop, and the manufacturer of a compromise plan that each should bear one-third of the loss, but the customer refused.
At present, this matter is still being further coordinated, Dahe Daily·Dahe Client reporter will pay more attention to it.
Source: Dahe Client Editor: Gong Hao
