Car Quality Network recently announced the ranking of car complaints in June. Data shows that among the top ten on the list, BMW models account for 5 seats, BYD ranks second, and FAW Toyota , Geely , Chery occupy the remaining seats. Among them, the top four have more than 200 complaints.
Overall, there were 11,398 valid complaints in June, which was basically the same as last month and an increase of 29.5% year-on-year.
BMW Brilliance's BMW X3 received 761 complaints. Although it dropped by nearly half from May, it was still much higher than the second place. The main complaints were that it was inconsistent with the publicity and the engine burned oil. The oil burning problem has lasted for several months and has not yet been resolved. This shows that BMW has been slow to solve the problem of car owners.
The BMW iDrive7 vehicle system is not as advertised. Some owners who purchased the 2020 5 Series, 2020-2021 X3, 2020 6 Series GT, and 2020 X4 said that in 2021, BMW will equip hundreds of thousands of vehicles around the world with the seventh-generation The vehicle with the iDriv vehicle computer system underwent an OTA upgrade, but my vehicle did not receive the OTA upgrade reminder at all.
The number of complaints about BYD's Song Pro new energy vehicle soared in June, a 4.9-fold increase from 93 cases to 456 cases. The main reasons for complaints were failure to deliver the vehicle as scheduled, irregular operation by technicians, disguised charges, and discrepancies with publicity. In fact, not only Song Pro, but also models including Song PLUS, Dolphin, and Tang have experienced similar problems, and service issues accounted for 90% of complaints.
Geometry EX3 Kung Fu Cow seems to have not been on the list this year and has always been at the top. The reason for complaints was that the car was not delivered as promised and did not match the promotion. Failure to deliver the car as scheduled is also a problem that car owners complain about. A Ningbo car owner even said: After ordering a car in January, it was agreed to deliver the car on May 6, but the car was not mentioned later and he called the customer service phone number. 90 times, no solution.
In addition, Geely Xingyue L, Toyota Crown Land, and Chery Tiggo 3X all have various problems, causing headaches for consumers. Generally speaking, the number of complaints about joint venture brands is higher than that of independent brands. Most of the complaints about joint venture brands are product problems, while the problems of independent brands' services and false propaganda are very prominent. BMW’s outstanding performance also leaves other models in June behind.
