Among Japanese car companies, Subaru is a unique brand. All its models have good handling performance. Especially in the engine field, he has high attainments. It adopts the same horizontally opposed design as Porsche , with an extremely low center of gravity, and adopts full-time four-wheel drive . Among them, Forester sells relatively well in the Chinese market. Recently, a car owner reported that the vehicle was seriously burning oil. Let’s take a look at what the situation is.
The car owner said that the phenomenon of oil burning began in 2021.
First, let’s look at the basic information of the complainant. The car owner is Ms. Li, from Chongqing. I bought a Subaru Forester in 2014 and the warranty has expired.
In order to verify the fault situation, the editor obtained the contact information of the car owner, Ms. Li, from the staff of automobile complaint network . The owner of the
car revealed that in January 2021, the vehicle's oil fault light came on, but it had only run 2,500 kilometers since the last time the oil was changed. So, I changed the engine oil at an acquaintance's repair shop.
In November 2021, the oil fault light came on again, prompting to change the oil. The car owner said that it was only 2,200 kilometers since the last oil change, so he called Subaru’s customer service, who said he needed to go to a 4S store to solve the problem. Then I contacted the Subaru dealer in Chongqing and told the staff about the oil burning situation on the phone.
After the inspection, the dealer said there was no oil burning.
The car owner said that after some understanding, Subaru has an internal policy specifically to deal with the problem of oil burning. If the oil burning is serious in 8 years and 160,000 kilometers, it can be "replaced for free." cylinder".
Because the car had been used for less than 8 years at the time, in order to solve the problem of oil burning, the owner went to the Subaru dealer in Chongqing. However, after some testing, the staff said that the vehicle did not burn oil, and it was recommended to change the oil before observing.
However, in June this year, when the car had traveled 3,200 kilometers (the mileage since the last maintenance), the oil fault light came on again. After the car owner contacted the Chongqing Subaru dealer, the staff said that the vehicle had been used for more than 8 years and could not make a claim.
After-sales service stated that the oil consumption did not meet the claim standard.
In order to learn more details, the editor contacted the dealer’s after-sales personnel by phone. The staff of
said that the policy of "free replacement of the middle cylinder" after burning oil for 160,000 kilometers in 8 years needs to meet the corresponding standards, that is, 1L of oil is consumed for 2,000 kilometers. But this car owner only consumed 1L of engine oil after driving more than 3,000 kilometers. Therefore, the after-sales service of "free replacement of the middle cylinder" cannot be provided. However, it said that if the car owner plans to carry out repairs, he can give a discount on the labor time fee.
The manufacturer's customer service stated that there is no after-sales policy of "free replacement of the middle cylinder"
So, What is the attitude of Subaru Automobile ? To this end, the editor called the manufacturer's customer service number.
On the phone, the editor explained the relevant situation of the car owner. Customer service said that the Subaru manufacturer has not promised to have this policy (if the engine oil burns 160,000 kilometers in 8 years, the middle cylinder can be replaced for free). For vehicles that have passed the warranty period, if they plan to repair them, they need to be repaired at their own expense.
Quanminyu Car: After-sales service may consider offering a more benign maintenance plan.
After consulting relevant after-sales personnel, the editor learned that for vehicles with a long service life, oil burning is indeed a very common phenomenon. But judging from the amount of oil consumed by driving more than 3,000 kilometers, 1L is not a small amount. Of course, each brand has different standards for serious oil burning. Here, the editor believes that although the vehicle has passed the warranty period, from the perspective of improving customer satisfaction, the after-sales service can consider providing a more benign maintenance plan. After all, consumers who choose Subaru cars are believed to be loyal fans of the brand. What do you think about this?
