On June 30, a Tesla Model Y body-in-white with its shell "removed" came to Nanjing for the first time and made a stunning debut at the Tesla Experience Center on Dongqi Road, Nanjing.
At the event site, the lecturer of Tesla explained the Model Y vehicle body structure, material selection, active safety, etc. to the visitors, and revealed the "invisible" car safety in the T-talk offline lecture room full of useful information. .
Design with safety first: A look into Tesla’s “invisible safety”
As a pioneer in the electric vehicle industry, Tesla is known for its paranoia about safety quality and always regards safety as the top priority in vehicle design. . In April this year, the evaluation results of China Insurance Auto Safety Index (hereinafter referred to as C-IASI) were released. Following the outstanding performance of Tesla Model 3 in this evaluation, Tesla Model Y also relied on its ultra-high five-star safety Sex has received the highest rating of G (excellent) in multiple evaluation projects.
The body-in-white is a welded assembly of body structural parts and covering parts, including front wings, doors, trunk lid, etc. At this exhibition site, the "skeletal muscles" such as the body in white, motors, and batteries that were originally hidden in the body were clearly visible, fully demonstrating the design structure and materials of the Tesla Model Y body, and revealing its five-star safety to the public. The logic behind it.
The rigidity and structure of the car body are an important criterion for measuring passive safety. According to a Tesla lecturer, the Model Y body adopts a steel-aluminum mixed material body frame, an H-shaped anti-collision structure, and uses Tesla Gigafactory’s integrated die-casting technology, laser welding, resistance welding, riveting, glue coating and other advanced connections. The process improves the strength of the car body and can effectively reduce the risk of vehicle deformation in vehicle collision accidents. At the same time, Model Y can withstand a roof pressure of more than 90,000 Newtons, which is nearly 6 times the weight of the car body and equivalent to 2 African elephants . Its strong pressure resistance protects car owners' travel safety.
Tesla is committed to providing consumers with multi-faceted safety protection, while continuously optimizing vehicle safety performance to significantly reduce the potential risk of traffic accidents. At the event, Mr. Li, the representative of Tesla owners, also shared his experience of using Tesla for two years: "The biggest feeling is that one is safety, and the other is saving money and worry." Mr. Li said that he often uses Tesla because of his work. When he needs to drive on a business trip, Tesla's active safety makes driving on the highway more secure and worry-free. Mr. Li shared his experience of avoiding risks using Tesla Autopilot autonomous driving: When changing lanes on the highway with a light on, he did not notice the car coming from the side. At this time, the vehicle system immediately intervened to make corrections and let the vehicle return to its original position. driveway, helping him avoid an accident.
In response to the battery life issue that many consumers are concerned about, Mr. Li gave an example: "My Model 3 has been driven more than 100,000 kilometers in two years, and the current battery life is almost the same as when I first bought it." He did the math and found out in Tesla I set the app to automatically charge at 10 o'clock every night and go out with a full charge in the morning. In this way, the monthly electricity bill is about 120 yuan.
Three-dimensional after-sales service: Taking customer experience as the starting point
Tesla’s after-sales staff said that Tesla adheres to the concept of “uninterrupted service”, seamlessly connects online and offline throughout the process, and responds quickly to customer demands. Tesla's current service system can be divided into four major modules: physical service center, direct operation/authorized spraying center, virtual service center and 400 customer service, which can provide users with remote diagnosis, offline maintenance, mobile services and other services. Tesla’s after-sales service center is based on a direct operation model, and all repair items and accessories are priced transparently and uniformly across the country.
If car owners encounter problems, they can solve some problems online through the 400 customer service team. The virtual service team can remotely diagnose the vehicle online and provide solutions. During offline maintenance, based on remote diagnosis technology, the staff has already understood the relevant problems before the vehicle arrives at the store, improving the resolution efficiency. If it is inconvenient for the car owner to go to the store, Tesla can provide mobile service. Technicians from the nearest Tesla center can quickly arrive at the designated location with professional tools and come to solve specific maintenance and repair problems free of charge.
Regarding the service experience, the car owner Mr. Li also shared his own experience: "Once while driving, I found that the speaker was broken. I called the phone to make an appointment. Tesla's after-sales personnel arrived at the downstairs of my company at the appointed time to repair it for me. , very convenient and fast.”
Tesla Nanjing Dongqi Road Experience Center
has entered the Nanjing market in 2017. In the past five years, Tesla has gradually improved its sales outlets, local services and charging network to improve the travel experience of car owners and help Nanjing’s new customers. The development process of the energy automobile industry will accelerate the popularization of green travel and help achieve the "double carbon" goal as soon as possible. Currently, there are 6 Tesla experience centers in Nanjing, including 2 service centers that provide after-sales services, providing consumers with consultation, test drives, delivery, after-sales and other services. At the same time, Tesla has opened 15 super charging stations, 130 super charging piles, 14 destination charging stations, and 25 destination charging piles in Nanjing, providing Nanjing car owners with convenient and worry-free car services and travel experience.
It is reported that the Model Y body-in-white will be on display at Dongqi Road, Nanjing until the end of July.
