Recently, Mr. Cui reported to the Chinese Business Daily-Ersanli Information that he bought a car at the Jetta 4S store in the west section of Dongfeng Street in Weinan City in October last year. Recently, there were abnormal noises in the front wheels and the engine. He hoped that the 4S The store can give you an explanation. Manager Liu, the person in charge of Weinan Hengsheng Defeng Automobile Trading Co., Ltd., said that the manufacturer has inspected the car and there is no problem with the car, but for the sake of customer peace of mind, they are willing to change the engine and give away 10 times of maintenance, sound insulation cotton and other things, but Mr. Cui disagrees.
car owner: "There were abnormal noises in the front wheels and engine"
"At the beginning of June, I was driving on the road and heard abnormal noises in the front wheels of the main driver. I went to the 4S store, and the 4S store said it was because the factory oil was not enough. I gave him a call. The wheel was lubricated and it was fine again." Mr. Cui said that after he drove another 1,000 kilometers, the right front wheel made abnormal noise again, so he went to the 4S shop to grease the right front wheel again. .
Mr. Cui said that in mid-June, the engine made abnormal noise again. "There was a clicking sound after the car was started, and it felt like my gasoline car was driving like a diesel car." Mr. Cui said that he went to the 4S store, and the 4S store called the manufacturer to check. After the inspection, they said there was no problem with the car, but there was no problem. Give any report.
"Since the manufacturer said that there is no problem with my car, I asked the manufacturer to issue me an inspection report that there is no problem with the car, but they never gave it to me." Mr. Cui said that the 4S store said that the engine could be replaced, but he thought that the engine could be replaced. The value of the car will depreciate if the engine is replaced later, so the 4S shop is required to ask the manufacturer to issue an inspection report or return the car.
4s store: “There was no problem when checking the car, but the car owner disagreed with the solution given.”
html On June 27, a reporter from the Huashang Daily came to Weinan Hengsheng Defeng Automobile Trading Co., Ltd. Manager Liu, the person in charge of the company, said that the engine noise of Mr. Cui's car was relatively loud, but according to the reports issued by the 4S store and the manufacturer, there was no problem with the vehicle, but Mr. Cui did not agree with this result."Mr. Cui needs a vehicle inspection report from the manufacturer, but the manufacturer cannot provide it because the vehicle's certificate, invoice, etc. are proof." Manager Liu said that he had communicated with Mr. Cui for several days and had reached a solution before. Mr. Cui changed the engine and gave him 10 times of maintenance, sound insulation cotton and other things as gifts. However, the customer thought the plan was inadequate and had other demands, so no agreement was reached.
Manager Liu said that the manufacturer inspected the vehicle and said that there was no problem with the vehicle and the engine did not need to be replaced. However, in order to satisfy customers, the 4S store was willing to replace the engine for customers. However, Mr. Cui considered that the vehicle would depreciate in value after the engine was replaced, so certain financial compensation was required. "We applied with the manufacturer, but the manufacturer did not agree. We will then find the relevant departments to coordinate. If it still doesn't work, we can only suggest that Mr. Cui go through judicial procedures." Manager Liu said.
Huashang Daily reporter Xing Xuexue editor Guo Qiaona Li Yue
