Early education generally refers to educational training for infants and young children before the age of three. At present, many education and training institutions provide early education services and take various preferential measures to induce parents to pay high fees in advance, but lack a reasonable refund mechanism. Some children are unwilling to cooperate with their studies after registration, some parents are not satisfied with the quality of early childhood education services, and some are unable to attend classes due to the epidemic and other reasons. The contract cannot be fulfilled due to various reasons, and parents require refunds, which constantly arise.
Case:
On June 27, 2021, Ms. Zuo purchased 60 early education classes at a children's development center in Chengdu, with a total payment of 13,200 yuan. Afterwards, due to the repeated epidemic, 19 classes were held intermittently, and the remaining 41 classes were not attended. Now the child is growing up and it is time to go to kindergarten. It is no longer suitable for early education. Therefore, he applied for a refund from the institution, but the other party told him that he could only refund half of the fees before half of the classes, that is, only 6,600 yuan was refunded. Ms. Zuo didn't understand the refund standard. Why didn't it be refunded according to the fee for buying courses? At present, her refund application has been submitted for almost 3 months. Every time she asked, she replied that she had feedback, but she had to queue up to refund and there was no clear refund time.
Consumer Photo provided by consumers
Sichuan Consumer Network reminds consumers:
1. Early education services are targeted at a young age and are limited stage learning. They are currently in a special period of the epidemic, and there are many uncertain factors. Parents should fully consider various variables when purchasing early education classes, and do not pay too much for them to register for classes at one time.
2. Before registering and paying the fee, you must sign a contract and check the terms of the contract in detail. In addition to the regular service agreements in the terms, you must make clear the exit mechanism and refund rules. The refund rules should be detailed, such as the reasons for early education institutions, reasons for parents or children, and special reasons such as the epidemic. How much should be refunded and how long can you get a refund?
3. After registration, save the contract, payment voucher and other relevant information. If you find that your legal rights and interests are infringed, you must actively use legal weapons to protect your legitimate interests. (Shadowstone)
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Sichuan Consumer Network (028—86533315 86629315)
Complaint consultation qq: 12652315
Complaint email: zxbly315sc@163.com
WeChat public account (Sichuan Consumer Network scxfw315)
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