said that organizational complexity, lack of skills and employee burnout are the biggest obstacles companies need to overcome now and in the next two years. High-end executives and employees have completely different perceptions of how companies can narrow these gaps. 74% of the interviewed supervisors believe that they have been assisting employees to learn the necessary skills to cope with the new work style after the transformation, but only 38% of the interviewed employees agreed. 80% of the interviewed supervisors said they are very concerned about the physical and mental health of their employees, while only 46% of the interviewed employees feel this way.
IBM's survey report "COVID-19 and the Future of Enterprises" brings together the insights of more than 3,800 high-end executives from 22 industries in 20 countries and regions. The analysis pointed out that due to the impact of the epidemic, high-end executives face a rapidly increasing number of digital transformation plans. Although there are many areas to focus on, they still plan to prioritize the development of internal operational capabilities such as employee skills and flexibility, as these are the keys to rapid development of enterprises field. In order to lead the company not to be eliminated and continue to grow, the survey pointed out that the interviewed leaders need to take three actions: Many high-end executives face demand fluctuations, support new challenges for employees to work remotely, and reduce costs. For example, 94% of interviewed high-end executives plan to participate in platform-based business models by 2022, and many interviewees indicated that they will strengthen the ecosystem and partner systems. To implement these new strategies, a more scalable and flexible IT infrastructure is required. Many high-end executives already know this. The survey shows that respondents plan to increase the priority of cloud computing technology by 20% in the next two years. In addition, the high-end executives interviewed plan to migrate more business functions to cloud computing in the next two years. The
epidemic has disrupted many key work processes in the core operations of enterprises, and technologies such as AI, automation and network security have helped to improve the intelligence, response speed and security of work processes. High-end executives interviewed around the world are gradually improving these technologies Priority. IBM recommends that business leaders not forget that employees are the users of these technologies. Therefore, these digital tools should consider how to provide employees with a positive experience when designing them, and then give full play to their creativity and productivity.
's ongoing IBV consumer research shows that employees’ expectations of employers have begun to change during the epidemic. Employees now hope that employers can actively support their physical and mental health and help them learn the necessary skills to cope with the new work style. IBM recommends that high-end managers pay more attention to employees, and companies should consider adopting a multi-pronged approach to train employees to develop the behavior and technical skills needed to work under the new normal, and encourage a corporate culture of continuous learning.
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