Southern Network News (Reporter/Ten Ling, Intern/Li Jie, Correspondent/He Yufan) On August 8, under the guidance of China Unicom Group's new strategic planning system, Dongguan Unicom, based on the new positioning of "national team, main force, and vanguard", focused on the five main responsibilities and main businesses, and held a state-owned enterprise open day event with the theme of "the pillar of a great country and forge ahead on a new journey". This event takes the high-quality service story of "network, industry, and service" as the main line, and invites more than 20 elderly users of Dongguan Unicom to carry out user interviews, model service storytelling, and visit and experience of "5G Digital Innovation Experience Center".
event site. Image provided by Dongguan Unicom. At the event site of the
, Dongguan Unicom staff introduced the relevant situation of "network, industry, service" to user representatives and guests:
"network". The rapid development of the mobile Internet has brought huge changes to the development of the industry and has also brought about earth-shaking changes in personal lives. Elderly users were particularly deeply moved by these changes brought by the Internet. At the event, two elderly users of China Unicom long-term Internet age mentioned the convenience brought by improving the network experience, including narrowing the distance with their relatives, a high-definition video call can promptly grasp the recent situation of children traveling abroad, and online shopping for items from all over the world without leaving home.
"Industry", the advent of the 5G era, in addition to making ordinary personal lives more convenient and colorful, it has also gradually integrated into and supported the development of all walks of life. At the event site, led by the exhibition hall tour guide of the "5G Digital Innovation Experience Center", China Unicom's 5G digital innovation capabilities were demonstrated to the silver-aged users. The product on-site display area covers all aspects of corporate operations and covers many industry fields.
"Service", salesperson, complaint handler, smart home engineer from Dongguan Unicom, and three service models from contact points on different service fronts told their daily work and service stories on the spot. Among them, "Sales Model" tells a short story about teaching elderly users step by step to use health codes and downloading anti-fraud APPs through their mobile phones; "Complaint Handler Model" introduces the daily work and service processes of customer service; "Smart Home Engineer Model" shares the daily life of handling broadband in the streets and alleys.
Event site. Image provided by Dongguan Unicom.
This state-owned enterprise open day event was successfully held, fully demonstrating the high-quality service story of Dongguan Unicom's "Internet Industry Service" and the "hard power" of technology. Next, Dongguan Unicom will focus on the construction of new digitalization such as digital government and smart cities, and demonstrate responsibility in serving the social and economic development and the needs of the people, and contribute to the writing of the new answer sheet for high-quality development of Dongguan .
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