2022 Suning.com logistics Double Eleven preparation work has been fully launched. On the basis of home delivery nationwide, the integrated service scope of large-piece delivery and installation has been upgraded. The service scope has been expanded from 331 cities to cover all prefecture-level cities and more than 90% of county-level cities across the country, ensuring the service experience during the promotion period. At present, the epidemic is spreading in many places across the country. In order to ensure merchants' delivery, Suning.com Logistics has continuously optimized epidemic prevention logistics plans and provided a number of measures such as flexible warehouse division, pre-sale pre-order, and hot-selling special zones to achieve efficient performance.
For a long time, Suning.com Logistics has provided brand merchants with national integrated warehouse distribution services. With the rich warehouse network resources in many places, it has achieved multi-warehouse linkage and effective warehouse division. On Double Eleven this year, Suning.com Logistics continued to optimize epidemic prevention logistics plans and provided flexible warehousing and operation plans for cooperative merchants. When a specific area is affected, it will provide emergency plans as soon as possible. Merchants can choose to transfer orders to nearby warehouses or divide warehouses in multiple places to effectively ensure delivery efficiency.
In order to welcome the Double Eleven promotion, Suning.com Logistics also upgraded the pre-sale pre-sale guarantee plan in advance, optimized the big data application algorithm and pre-sale pre-sale model, pre-production of pre-sale orders, and pre-packaged pre-sale goods in advance. At the same time, a number of data such as merchants' order forecasts and inventory demands are monitored in real time, and warehousing plans and delivery rhythm are reasonably arranged to achieve accurate placement of personnel and resources, and ensure product turnover speed, warehouse entry and exit efficiency, and delivery accuracy. In addition, in response to the popular products brought by live broadcasts on various platforms during the big promotion period, through advance communication and strengthening linkage, special hot products and green channels are set up in warehouses across the country to achieve fast incoming and fast outing and ensure timely delivery rate.
In terms of transportation, Suning.com Logistics provides industry customized solutions for brand merchants in different fields such as home appliances, home furnishings, 3C, etc. according to industry characteristics, to ensure that the country matches corresponding transportation resources, give full play to the advantages of Suning.com Logistics’ direct logistics, and use end-to-end professional and integrated service support to efficiently respond to merchant needs, provide full-link collaboration and emergency guarantee services, and drive the improvement of full-link efficiency with smart supply chains.
In order to improve the consumer service experience, Suning.com Logistics upgraded the large-scale "safe installation" service during Double Eleven, expanding the integrated delivery and installation service scope from 331 cities to cover all prefecture-level cities and more than 90% of county-level cities across the country, and simultaneously implementing the "219" service standard in the terminal link, achieving 2 telephone appointments and one door-to-door service to provide 9 major services, including door-to-door delivery, installation environment inspection, unpacking and attachment inspection, installation, debugging, assisting users in trial use, on-site cleaning, dismantling, and picking up olds.
On Double Eleven, Suning.com Logistics has made sufficient preparations for service upgrades, and has made good use of the advantages of self-operated platforms to further increase technology and personnel investment. Relying on smart supply chain services and warehousing, transportation, after-sales infrastructure networks throughout the country, it can integrate differentiated services for delivery and installation, leverage the efficiency and service upgrade of large-scale supply chains, help partners achieve cost reduction and efficiency improvement, and provide high-quality logistics services to merchants and consumers.
