Recently, many Amazon sellers found that after they were caught, the platform did not block the account, and the listing did not become a dog. Instead, they were performance warnings or restricted flow and reduced power. In this regard, everyone secretly thanked that they escaped.
Whether it was written in the past or the current limit on current flow, Amazon is still open-minded for one swipe. However, Amazon is notoriously ruthless in punishing the second time to browse illegal accounts! I believe many sellers have experienced the power of "Zhang Sanfeng" by banning accounts, brand and funds, and many of the accounts that were blocked have not yet been returned.
Share a successful case: This old customer handed us the second brush case and we asked for an email. The email said that the store was closed at 1:05 pm this afternoon, and it was a second swipe. We worked overtime to submit and successfully activate it!
First of all, what we need to know is, under what circumstances will the second swipe account judged by Amazon be saved? Here is a trick to see if there is still a complaint portal in your account backend. If the portal is still there, it proves that there is still a chance; if there is no complaint portal, it is to sentence the account to "death penalty". You can only hope to get back the funds on the appeal (this point will be discussed in the third part).
Secondly, when your account receives the second flash mail, don’t panic, adjust your mentality first, so that you can calmly analyze the problem, and don’t appeal blindly. This will only waste the opportunity to appeal and reduce the chance of the account being rescued.
After doing the above two steps, each of the next links will be crucial! Based on the successful experience of second-brush complaints shared by some enthusiastic sellers, summarize them as follows:
1. Find out the specific reasons for closure of the store. It is recommended to contact your account status specialist to find out the reason for the ban. The investigation of the cause of death by service providers on the market may not be completely credible, so you must use the free account status support team. If you have an Amazon paid manager, that can't be better.
2. Organize all shua order information, and the subsequent appeal will play a key job, including detailed information of the brusher or intermediary, chat records, false order records, illegal review lists, transfer records, etc.
3. Prepare a POA. If you are worried that the email you wrote is not professional enough, please contact the service provider to help you appeal. Here I would like to remind everyone that it is best to find a service provider with successful cases of second-brush appeals and support Taobao orders, which is more guaranteed. In addition to explaining the problems in detail, POA must also explain the reasons for the violation and provide detailed improvements and preventive measures (how to optimize the internal team, how to improve external supply chain products, etc.).
4. Actively cooperate with the account status specialist’s visit call and make a verbal complaint from the store. If the other party asks for information, try to submit it as much as possible, with a sincere tone. If you are not ready to answer when you call or are not sure, you can find an excuse to make an appointment with the customer service for the next call, such as if I need time to do a survey.
2-scan account for appeal funds must meet three conditions:
1. The illegal store is blocked for more than 90 days. Send POA to the email address of the Amazon Fund Appeal Department. This email address can also be found in the email where the store is blocked;
2. The legal person of the store must be able to contact (the legal person's ID card is required), because it will involve the legal person video authentication process later, which takes a long time, and communication, appointment, and verification will take time;
3. The store information can be authentic and verified, including procurement invoices, business licenses, supplier information, etc., especially invoices, which are indispensable.
Amazon complained that the store was blocked, order swiping was blocked, KYC, counterfeiting, fraud, sales surge, intellectual property infringement , account infringement, comment manipulation, abuse of variants, associations, ODR performance and other difficult and complicated problems. We can all solve the problem efficiently~~Welcome to consult + BYllom
