Because I could not find a person who could solve the problem, before the Mid-Autumn Festival, Jiang Wen, Li Cheng and more than a dozen other agents rushed to Beijing HCong Sanluling Company to ask for an explanation.
According to Jiang Wen, she called the founder of HCong.com, , Guo Fansheng, . She recalled that Guo Fansheng said on the phone, "HCong is very good now, there is no problem." After Jiang Wen replied, "No matter how good he is, he can't cheat the agent." Guo Fansheng hung up the phone.
On September 15, Huicong San Luling posted a notice, "Due to business difficulties, it was decided to stop operating the following products and corresponding services that cooperate with third parties from now on", involving several major promotional products "Huitongbao, Huizhitou, Huiyoucai, hot products, high-quality products, Huijiexie" promotion products. "Tianxia Online Business" tried to contact HCong.com, searched HCong's customer service phone number on Baidu , and found HCong's Beijing company phone number on Qichacha. The former is an empty number, while no one responded to the latter.
two products suddenly went offline
Jiang Wen said that they have been cooperating with HCong.com since 2008 and become its agents. They are HCong's "ground force", helping to promote HCong's products, sign contracts and serve merchant customers. After more than ten years of cooperation, Jiang Wen has regarded herself as a member of HCong, and she said she is full of affection for this company.
But recently, this emotion has undergone subtle changes.
On August 24, Jiang Wen learned from the Internet that HCong's gateway was suspended. Judging from HC’s response, the shutdown of the telemarketing business, which accounts for a very small proportion.
However, the changes felt by agents and platform merchants are not limited to this. Jiang Wen discovered that on August 26, a promotional product called "Huizhitou" from Huicong.com was suddenly launched; on September 1, another product called "Huiyoucai" was also launched immediately. In the past, Jiang Wen would send customers details of the daily product placement, and the product suddenly went offline, forcing them to suspend the placement.
"I went to find channel manager and found that he had resigned long ago, but answered the phone and said that the problem could not be solved." Jiang Wen said that at present, she can only use other products to make up for the customer first. Li Cheng also encountered the same problem with
. They are an agent based in Hebei, working closely with HCong from 2006 to 2019, and then stopped working until they re-signed the contract in March this year. Li Cheng introduced that their company has more than 300 cooperative customers in Langfang alone. During the glorious period, they signed thousands of customers and ranked first among HCCO agents.
"Huicong.com was rumored to be shut down", and with the down-line of many products, many customers found Li Cheng and wanted to terminate the cooperation with HIC and refund the money.
It is reported that every agent's daily product orders will be made through a "order management system" of HCong, which they call the backend. At the same time, customers' advance payment and deposit deposit are also in the backend. "We have more than 170,000 advance payments and more than 10,000 deposits. Now it has been frozen and the money cannot be withdrawn." Li Cheng said that the customers' funds are also in it.
Jiang Wen said that some agents have just paid the agency fee and have not started to work on projects, and the money has been frozen.
In just 15 days, Jiang Wen found that there were many "victimized" agents. She said that they had built a "Hui Youcai Rights Protection Group", which now has 139 people, and people come to the group every day to discuss ways to protect their rights.
"More than ten days have passed, and no one has taken the initiative to solve our problems. We don't know what happened to HCN.com, so we decided to go to Beijing HCN to protect our rights." Jiang Wen said.
Before leaving, Jiang Wen mustered up the courage to call HCK founder Guo Fansheng. She said that Guo Fansheng had a good attitude at that time. He asked Jiang Wen to find HCK San Lu Ling's legal person Zhang Tao and senior executive Zhang Lijun to let them solve the problem.
frontal contact, but still cannot solve the problem
On September 6, nearly 20 agents rushed to Beijing HCong.com to ask for an explanation. On the same day, they called the police.The next morning, a police officer appeared with them at HCK San Luling's company, and Zhang Lijun was welcomed.
"The building is empty when people are gone, the property is cleaning. They temporarily give HCong a conference room to deal with the employee's problems. This is the first time our agent and HCong have a direct contact." Jiang Wen said.
At the request of the police, Zhang Lijun called the company's legal person Zhang Tao. According to the live video provided by the agent, Zhang Tao replied: "They (agent) should file a case. If you report the case, just report it. It is not my personal behavior, it is the company's behavior."
Jiang Wen told "Tianxia Online Merchants" that the police and the police went to HCong Group , located at No. 10, Chaoyang Park South Road, but unexpectedly they were "turned away" and refused to let them enter.
At 3 pm that day, agents who had not eaten for a day filled in rights protection materials in a police station in Chaoyang District to write down detailed case details.
Li Cheng said that looking back now, all this of HCong seems to be "premeditated".
According to Qichacha, Beijing HCong Sanluling Technology Co., Ltd. was established on January 12 last year. The legal person is Zhang Tao. The company is 100% owned by Beijing HCong Technology Group Co., Ltd.
Li Cheng said that just this year, HCG Group and a large number of agents re-signed the company's entity change agreement. Jiang Wen also said that every year they sign various cooperation agreements with HCong because they have trust in each other's cooperation for many years and will not look at the contract content too carefully. It is precisely because of this omission that they have taken advantage of loopholes.
"We are also soldiers who fought on the battlefield in the past"
"To this day, if we have no feelings for HC, we have long since posted a short video to expose it, but we didn't, but HC has never taken the initiative to find for us," said Li Cheng.
has no way to solve the problem, and this group of agents called Guo Fansheng again. Jiang Wen said that she called Guo Fansheng three times in total, expressing that "the agency is in a difficult situation and hopes to seek a solution." Guo Fansheng told her that "Hi Cong is very good now, there is no problem" and finally hung up the phone.
"Finally, through the coordination of relevant government departments, HCong responded that we would reply within 30 days, and now we can only wait." Jiang Wen felt a little disappointed after 14 years of cooperation with HCong and ended up with the current situation.
"Tianxia Online Merchants" found that on September 15, HCSC and Lu Ling issued a notice, mentioning that they would stop operating several products and corresponding services that cooperate with third parties from now on, including Huizhitou and Huiyoucai, and provided a customer service email address for specific aftermath. Some agents said that this notification will pop up when they log in to the HCK background, and it only serves as a notification at present.
Several agents told "Tianxia Online Merchants" that since 2017, the agency's business has transformed, from a single operation of HCong to integrated marketing in the whole case, and also helping customers operate on platforms such as Ali , Douyin , etc. Li Cheng found that in recent years, customers' attention to HCong has begun to drop significantly.
And 2017 happened to be the year when Liu Jun, graduated from Zhejiang University and former president of Yigao Group, took over as CEO of HCong. Not only did he eliminate about 10% of his employees, he also poached more than 100 senior executives from major Internet companies, with the goal of enabling HCong.com to transform from a traditional B2B platform to an industrial Internet.
Liu Jun's drastic moves are effective. In 2019, HCG achieved total sales revenue of 14.833 billion yuan, a year-on-year increase of 40.2%. Although HC Group has been in a loss state in the past three years, according to public information, from 2019 to 2021, its net losses reached 376 million yuan, 746 million yuan and 663 million yuan respectively, with losses exceeding 1.7 billion yuan in three years, but it can also be seen that the smart industry business group section, currently known as the "first-class rocket" in the group, increased by more than 20% year-on-year last year.How to maintain sustainable and good growth in the new section of
is a problem facing Liu Jun; how to properly handle the old section and appease the hearts of the people is also a problem that HCong needs to face directly.
"We just want to know what happened to HCong? Even if we tell me something went wrong, we can understand it. But now the group blames the subsidiary, a company that was established last year, and HCong Group cannot get rid of it." Jiang Wen sighed a few times when she said this, "Now, we are like lambs. Think about it, we are also soldiers who fought on the battlefield in the past."
