Welcome to the logical statement.
To be honest, the emergence of has really facilitated our lives. I think there would be no online shopping industry without express delivery. , especially for Chinese people, express delivery is too convenient. Some online shopping can be delivered in the morning and in the afternoon. Relatively speaking, why are online shopping not very developed in many European and American countries? It's because they feel that the express delivery is too slow. Some friends in the United States say that if you place an order on , Amazon, , and if you don’t have other people’s members, it may take you a week to send it. Such slow express delivery speed certainly seriously affects the happiness of online shopping, so I think online shopping in the United States is not as developed as ours in China.
But in the past two years have you felt that express delivery is a bit bad, what? Many couriers now don’t deliver goods to your doorstep. , we first talked about why online shopping in China is developed? Because the express delivery industry has solved the so-called last mile, we just need to move our mouse and fingers. The goods can be delivered directly to the door. When we open the door, we can take them over. We can enjoy the pleasure of online shopping without leaving home.
However, in the past two years, it may be because our express delivery industry has grown too rapidly, so every household has to collect a large number of express boxes. The workload of couriers is really the increase in geometry levels. In the past, one person might have given dozens of orders a day, but now one person has to deliver two or three hundred orders a day, so the service of couriers delivering goods directly to the door is getting fewer and fewer. So how do we get the express delivery?
Everyone knows that some couriers may put you at the inn. When you come back from get off work, you will take your foot to the inn to pick up the courier. Some people put you in the so-called box and send you a password. Then, before you enter the password to take out the express delivery. And they also stipulate that you must get it within 24 hours. If you have timed out, I'm sorry, you have to pay the money to get it back.
To be honest, for ordinary consumers, it is not troublesome to walk a few more steps to the station after work, and it is not troublesome to pick up the items with your password at Fengchao . But the problem is that the purpose of choosing express delivery is not just for convenience? Isn’t it just to enjoy the delivery? If I really want to go to the inn to pick up the pieces, I might as well go to the convenience store next to me to buy them. Is there any difference?
What's more, there are many people who have problems of this kind. For example, the elderly at home are older and the house they live in is still an old building. There is no elevator. I may live on the 5th and 6th floor. It is difficult to buy rice and noodles. The children at home are sympathetic to the elderly for such difficulties. They help the elderly place orders online to buy rice, flour, grain and oil, and hope that the courier will deliver it to their doorstep. The old man’s legs and feet are not very good, but your courier told me that I was put at the inn. Uncle, you should carry the dozens of kilograms of rice and flour back by yourself. So what’s the point of my online shopping?
What’s more important is that you can even give me a choice. Before, when the express delivery was underdeveloped, the courier called us and said if you are at home or not. I now have a courier to deliver to you. If you are not at home, I will change it. Now, how many people have you received the call before receiving the express? No one called you at all. I also sent you a text message to tell you that your product is already placed at a certain station and in a certain Fengchao box. You can get it yourself.
What's more, some couriers threw goods at the station and didn't even send you a text message. Some people forgot to buy goods themselves. After several days, they found out from the website that they had already been signed for by the station a few days ago. I was waiting to go to the station to find them. Sometimes you went late, and the station didn't know where your goods were transferred to, so they had to search for them for a long time.
And if you feel that the express delivery is not good to be placed at the station or in Fengchao box, even if you communicate with the courier and say sorry, my legs are not good, I am not very convenient, can you deliver the goods to me? Even if you put them at the door of your house, or we agree to a time and I will wait for you at home. no! The courier doesn't do it, and they don't have time to serve you, even if you complain several times and even indicate on the website that my express delivery should not be placed on the station, and you must deliver it to me at the doorstep, and no one will pay attention to you. How could this happen to
? To be honest, we all understand the hard work of couriers. After all, the number of courier orders we have to deliver every day is very large. For couriers, they also have to calculate the financial accounts. I delivered this goods to your doorstep. Of course, I have earned all the express delivery fees, but the problem is that it is too wasteful. I deliver them one by one. Some families don’t have an elevator, some people don’t have anyone at home, and no one answers when calling and communicating. I have to go three or five times for your goods.
On the other hand, if I put these express delivery to the station, I will charge me a few cents for each item of the station. It seems that I have earned a few cents less, but I can put dozens or even hundreds of items at the station at one time, and then I save a lot of time and I can continue to deliver the goods. So people can make some money by calculating the economic calculations. The more important thing is that they are efficient and don’t have to climb stairs. So even if many consumers criticize why the express delivery is not delivered to me to my family, it still cannot solve this problem. We can only go to Yizhan and Fengchao to pick up the express delivery.
So is this problem unsolvable? Is there no solution? I don't think so. I think there is a solution for any thing in need in , and every solution is actually a new opportunity for express delivery companies.
The express delivery industry is developing rapidly today, but the competition is also fierce. We have about dozens of express delivery companies. When we choose express delivery companies, we always have preferences, so this gives express delivery companies the opportunity to improve themselves. For example, in the past two days, the news came from SF . The charging party said that he would first conduct pilot projects in 50 large and medium-sized cities across the country. What? It requires couriers to hand over the goods to consumers. What if is not handed over? If the consumer complaints are true, the consumer will be compensated 5 yuan per order.
Of course, it is conceivable that this money must be borne by the courier. What does it mean? SF Express is equivalent to using economic means to adjust this issue. SF Express will tell all the couriers that our requirement is to deliver the goods to the doorstep. This is our commitment to consumers. Unless the consumer says I'm sorry, I don't want you to come to my house, I ask you to put them at the station, or if the consumer says I'm not at home recently, you don't come. If you put them at the station, unless the consumer has such a clear requirement, as long as there is no, we will default to the consumer's requirement to deliver the goods to the doorstep and hand them to the consumers themselves.
This will certainly take some more time, but it is obviously a better service. Such high-quality service will make SF Express stand out and will make many people consider it when choosing express delivery. For example, some people think that I have no requirements for time, my goods are not worth much, and I don’t even need to pick up the goods at my doorstep. I may choose those relatively cheap express delivery. Some people also think that my goods are expensive, I have high requirements for time, and I am very busy. I don’t have time to get to the station, so I have to deliver this goods to my doorstep. I can choose SF Express because there are financial punishments. I believe that not many couriers say that I would rather pay this fine than deliver it to you.
5 yuan is just a means. I believe that many people will not really get the 5 yuan, but due to the punishment of 5 yuan, more SF Express men will definitely deliver the goods to their doorsteps and to consumers. I think this is really a good idea for differentiated competition.When other express delivery fights in a price war, the service will not be too good, and you can only throw it to the station, and it will be useless to complain. SF Express said that I may be a little higher price, but my quality is also high, and I am also fast, so I will really send it to you. So in the future, we consumers will have more choices. If you value quality service, you can pay more money to choose SF Express. You value money more. As long as the goods are delivered to you, I will choose relatively cheaper ones.
Of course, we have long suggested that express delivery companies can add an option, such as normal delivery will be delivered to the station, and it may be delivered to Fengchao, so we will charge a fair price postage. If you have to deliver it to your doorstep without request, you can add one dollar and two dollars, and consumers in need can make a choice. Isn’t this a happy result?
and SF Express this time I think it has set a good example. Then let’s look at the reactions of other companies. Perhaps some companies think that I can learn from SF Express and that I need to provide better quality services so that consumers can choose me more. Some companies may think it doesn’t matter. Anyway, I charge you such a cheap express delivery fee, so I throw you to the station. What can you do to me?
