In today's digital age, while most people enjoy the various conveniences brought by technological products and services, there are still some elderly people lingering on the edge of the digital age. Especially in the critical moments of the fight against the epidemic in recent ye

2024/05/2011:24:36 technology 1570

In today's digital age, while most people enjoy the various conveniences brought by technological products and services, there are still some elderly people lingering on the edge of the digital age, especially during the critical period of the fight against the epidemic in recent years, nucleic acid information collection, mobile phone Health code , medical treatment, etc. all require the blessing of smartphones. They do not know the Internet or use smartphones, which troubles countless elderly people. How can these elderly people share the dividends of the digital age like young people? This is a problem faced by the whole society, the elderly and the elderly. China Mobile's "Heart-level Service Silver Guardian Plan " helps elderly customers bridge the " digital divide ".

In order to help the elderly customers better integrate into the 5G era and enjoy the convenience brought by intelligent applications, China Mobile has launched an exclusive filial piety card suitable for customers over 60 years old, which includes Anti-fraud services, anti-harassment, phone bill payment, cloud guardian positioning, smooth family calls, direct customer service, super large traffic, etc. not only solve the problem of children worrying about their parents being scammed online or being harassed by bad phone calls, but also effectively help The elderly actively integrate into the digital intelligence environment . China Mobile has also proposed caring measures such as video customer service, senior line, "Care Edition" APP and love channel. It has conducted public welfare lectures for elderly customers and tutored them to understand smartphone functions, smart life skills, fraud prevention knowledge and other aspects. Help elderly customers integrate into the digital intelligence environment.

allows the elderly to cross the digital divide, enhance the visibility of elderly issues in the digital field, enjoy digital economy and technological development achievements, help the elderly solve various "digital" problems, and help millions of elderly people embrace digital life .

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