On December 24, the reporter learned that recently, the Machinery Leasing Branch of the Road and Bridge Engineering Company of Hubei Province Ezhou City Road and Bridge Engineering Co., Ltd. took only 3 days from submitting the water application to smooth water use, and enjoyed the in-person service of Ezhou Water Affairs Group Co., Ltd. during the whole process.
It is reported that on May 25, Ezhou Water Affairs Group Co., Ltd. opened an online water reporting and installation channel on the "Ehui Office APP" platform. This is after the company implemented the WeChat platform for water reporting and installation services on September 15 last year. The second water reporting channel opened online.
The "Internet + service" mechanism is one of the contents of Ezhou's promotion of "access to water" reform. Beginning last year, in order to optimize the business environment of "obtaining water" and improve the efficiency of enterprise users' water access, the city launched the "Four Minus and Four Excellence" of reducing links and optimizing processes, reducing time limit and efficiency, reducing data, optimizing outlets, and reducing costs and services. Initiative. After the reform, enterprise users will take up to 3 working days from submitting an application for installation to water supply (2 working days for small, medium and micro enterprises), and the application and installation procedures have been reduced to two, and users need to provide only one material.
In August of this year, Hubei Shengborui Diamond Tools Co., Ltd. filed an application for water installation in the online business hall of Ezhou Water Group Co., Ltd. After the application was accepted, Qiu Chunhua, director of the Project Construction Department of Ezhou Water Affairs Group Co., Ltd., participated in the whole process as a service commissioner.
"Collect the application materials, understand the user's needs for water quality, water pressure, and water volume, and coordinate the arrangement of personnel for on-site inspections. I will run errands. After the acceptance of the water, the relevant bills will also be sent by me." Qiu Chunhua said.
In addition, Ezhou Water Group Co., Ltd. will give "special attention" to users who are in urgent need of water, cannot submit materials in time or cannot pay for the project temporarily, and allow "acceptance of shortages".
On May 18 this year, the China Nuclear City Light Project submitted an application for water application. The next day, a construction contract was signed. Considering that the project is about to start, Ezhou Water Affairs Group Co., Ltd. will start construction first when the user has not paid for the project. In the following month, the user only paid all the project funds. According to the relevant person in charge of Ezhou Water Affairs Group Co., Ltd., affected by the epidemic this year, many companies have encountered practical difficulties such as supply chain obstruction, capital chain tension, and reduction in the number of orders. To help these companies resume work and reach production as soon as possible, the company introduced Appropriate measures. At present, the water price of small, medium and micro enterprises in the city has dropped by 10%, and the water supply department has promised to "continue to supply arrears without reducing the supply." As of October, small, medium and micro enterprises in Ezhou City that meet the conditions for preferential water prices have enjoyed a total of 1.5205 million yuan in water discounts. (Reporter Hu Yi, Correspondent Huang Zhaohui)
