Eyeon Network News (Elephant News reporter Zhang Dingyou, correspondent Wang Wei, Fu Yuanyuan) In order to further implement the work deployment of the Municipal Health and Health Commission on optimizing the business environment, the Third Affiliated Hospital of Nanyang Medical College has recently been based on reality and has been based on the most prominent problems in the people's medical experience, comprehensively improving the level of medical services, and strive to make patients less waiting for registration, less waiting for hospitals, more considerate services, and more reassuring payments, providing strong health protection for creating an optimized business environment.
Optimize the diagnosis and treatment environment
Make every effort to promote the relocation of new ward buildings in the hospital. The new ward building is expected to be put into use by the end of this year, and the overall layout of the hospital will be optimized. At that time, 160 standard wards will be added, 500 beds and 16 severe isolation beds will be set up. This will further optimize the patient's medical treatment environment, improve the working conditions of doctors and patients, and improve the comfort and convenience of outpatient and inpatient patients.
Unlock complaint channels
Posted complaint phone signs on prominent locations in all floors of the outpatient building and inpatient wards, set up complaint boxes, inform the acceptance time, collect complaints from patients and family members through multiple channels, handle patient complaints in a timely manner, continuously improve and optimize service measures, improve patient satisfaction, and promote the improvement of medical service quality.
steadily promotes the " Internet + Medical " service
At present, patients can use the hospital's WeChat service account to realize in-hospital appointment registration, medical navigation and other services, and check their own examination and test reports, payment details, and physical examination results at any time through their mobile phones. In addition, self-service terminals can self-service printing CT report on self-service equipment in the hospital, making it more convenient for patients to visit, check and hospitalization. While improving the daily operation efficiency and service quality of the hospital, it greatly facilitates patients' medical treatment and improves the patient's medical experience.
A good business environment is the cornerstone to promote the healthy development of hospitals. Building a good business environment can not only improve patient satisfaction, but also enhance the sense of gain in medical treatment. Our hospital will take this as an opportunity to improve medical level in all aspects, enhance service awareness, satisfy patients and make family members feel at ease, and vigorously promote the creation of a high-quality, efficient and convenient business service environment with a spirit of courage and a style of hard work, so as to better protect the people's health.
