Recently, China Chain Management Association (CCFA) released the list of "CCFA Gold Medal Store Managers" in 2022. The three store managers of Luyue Group stood out among the many candidate store managers and won the title of "Gold Medal Store Manager".
The successful operation of an offline store is inseparable from the careful work of the store manager. As the person in charge of the store, you must have excellent quality in business capabilities, management capabilities and sales capabilities. So, how did the three gold medal store managers make it?
The strong Li Kefan
Senior store manager
Li Kefan has been working in the cultural and tourism industry for eight years. He has gained a lot in the past three years since joining Luyue. "When I study at Luyue, I have more Internet thinking, which is better than other peers."
When talking about what the quality the store manager needs most, northerner Li Kefan used a northern saying: "Sturdy". In offline stores, you may encounter any situation. At this time, no matter whether there are employees around, the store manager must be the one who is on the front line. "This is the responsibility of this position. It not only requires carefulness, but also care at all times."
Huazhu·Qishe Suji (Jiurushan Scenic Shop)
From the big data of Luyue, you can find that the several Huazhu B&Bs that Li Kefan took over have all achieved remarkable returns in the past few years, and the profit margins of Huazhu ·Qishe B&Bs in the past few years have been very considerable. The outstanding results also made Li Kefan win the trust of the owners. Seeing the achievements of Huazhu Qishe B&B, the owner immediately joined Huazhu Sishui Grandma's Family Home B&B, which was still under construction at the time. In 21 years, he joined the new Huazhu Qishe Shuji. Li Kefan was very happy to have won the title of "Golden Store Manager" and believed that this was an affirmation of himself in the past three years. "It is a new starting point for me to continue to strive for the next step."
Sun Peidu, who made a fuss,
Intermediate store manager
In the eyes of most people, Sun Peidu's previous work was a strong job. "I used to work in a self-operated hotel in a scenic spot, and it was considered a state-owned enterprise." After jumping from a state-owned enterprise and entering the Internet company of Luyue, Sun Peidu's idea was just: I want to go to the world to see it.
htmlJust 07, just joined Luyue in July 19, Sun Peidu was sent to Beidaihe Light House B&B to be the store manager. At that time, it was the peak season for , Beidaihe , but the online store channels have not been officially launched yet, and the store staff is not enough, so everything needs to be handled by Sun Peidu himself. "There are many emergencies in the store, and anyone who works in this industry understands it." Sun Peidu was not panicked. He used three days to make the Beidaihe B&B at that time stable online operation, and entered the peak season of Beidaihe steadily in one week, achieving outstanding results.observed from the big data of Luyue that during the period when Sun Pei supervised the Beidaihe Light House B&B, even due to the impact of the epidemic, the overall data of the B&B still improved. The excellent income also made the owner highly recognize Luyue, and signed a contract with the second Huazhu store in Xishuangbanna franchise.
Huazhu·Beijing Longshu B&B (Pinggu Taohuahai Store)
"Being a store manager is super tiring, but after solving the problem, what you get is the improvement of your ability and the recognition of the owner." Three years of traveling to the public, compared with the past, what Sun Peidu felt the most deeply is the platform given to him by the company, which gives him the opportunity to constantly enrich his learning, and has more possibilities to learn from his strengths and weaknesses and enrich himself. "I really came to the world to see it."
won the title of "Golden Store Manager". Although Sun Peidu was happy, he said that he still had to maintain a "hungry feeling", keep moving forward and keep making progress. "If a person is 'full', he will not think about running forward."
Old Hotel Er Zhengzhong
Senior store manager
Compared with the two gold medal store managers above, Zhengzhong who devoted himself to the cultural and travel industry in 2000 can be said to be a "super senior". After struggling for many years, solemnly mastered a skill in the profession of store manager.
In a serious opinion, as a store manager, the most important thing is to use meticulous service to build a bridge of mutual trust between customers and owners. "We must communicate carefully to discover the other party's real needs."Unlike customers, facing the owners, Zheng Chong said that he needed to use professional knowledge and experience to win the support of the owners for their work.
Banlan Hotel·Zhoushan Putuo Kaisa Texture Store
From the big data of Luyue, the hotel data was very eye-catching during the period of solemn management of the Panlan Hotel·Zhoushan Putuo Kaisa Texture Store (21-22 years), the hotel data was very eye-catching. In July 2022, the occupancy rate reached 98.73%, and the monthly completion rate reached 127.22%. Such outstanding results also made Zheng Chong recognized by the owners for themselves.
has twenty years of experience in the hotel industry. After joining Luyue, he was deeply touched. "Unlike traditional hotels, Luyue's Internet operation thinking has had a great impact on me, and also made me feel the development of the times. "The database that once needed to be solemnly inquire and accumulate was no longer so troublesome. With the powerful management system of Luyue as a support, I solemnly felt the convenience of my work, whether it is store pricing or comparison with competitors. "There are many tedious things that I don't need to do. "
html's 020 work experience has become a "gold store manager" and has always felt that he needs to keep a "heart of responsibility". "Not only as a store manager, no matter what job it is or what position he is in, a person must be responsible. This is the foundation of my life. "The camp of one store lies in the store manager. The stories of the three gold medal store managers are the daily life of every store manager. Being able to hold on to loneliness and do full-time. Honors are easy to pass, but only the skills learned by hard work and the achievements obtained by the sun and moon are the real glory of every store manager.
