The picture shows the government service information platform in the hall of the Qingshan Lake District Government Service Center in Nanchang City, Jiangxi Province. Photo by Reporter Liu Zhankun
China News Service Nanchang, December 3 (Reporter Liu Zhankun Li Yunhan) "I came here and got it done. Soon, after I clicked to submit, I immediately approved it, and the whole process can be handled by myself." Zheng Zhu, an e-commerce company staff member, felt the "lightning" speed of service while printing the business license at the Qingshanhu District Government Service Center in Nanchang City, Jiangxi Province.
Wang Yi, director of the Government Service Data Management Bureau of Qingshan Lake District, Nanchang City, Jiangxi Province, was interviewed by a reporter from China News Service. Photo by reporter Liu Zhankun
The service hall of the Qingshanhu District Government Service Center of Nanchang City, Jiangxi Province was completed and put into use in January 2021. The total area is more than 6,000 square meters. The government service environment is completely renewed and the service capacity is rapidly improved. The center adopts the "comprehensive window + service area" operation mode, and sets up 33 general comprehensive windows in the government service hall. 644 approval service matters from 33 departments in the district are accepted and issued in a unified manner.
The picture shows the window for fulfilling policies of enterprises in the Qingshanhu District Government Service Center of Nanchang City, Jiangxi Province. Photo by reporter Liu Zhankun
"Now, no materials need to be filled in, and shareholders do not need to be present. You can apply for a business license by signing online. Even seal engraving is free. Unexpectedly, you can complete the entire process by visiting a service hall." Citizen Yang Jingjing said that in the past, you had to go to the relevant department to collect various forms first, and after filling it out, you would submit it together with the relevant documents and application materials. The materials are complicated and the process is cumbersome and time-consuming. Now the entire process is electronically processed, and you can apply for a business license without submitting any written information at the window.
Zheng Zhu, an e-commerce company staff member, printed a business license at the Qingshanhu District Government Service Center in Nanchang City, Jiangxi Province. Photo by reporter Liu Zhankun
"We must make all people feel efficient, good service and high quality when going to the hall." Wang Yi, director of the Government Service Data Management Bureau of Qingshan Lake District, Nanchang City, Jiangxi Province, told China News Service reporters that in the service hall of the Qingshan Lake District Government Service Center, a "Qingshan Office" enterprise has been formed, including the implementation of some subsequent policies to benefit enterprises, and can also be handled in one-stop.
Wang Yi mentioned that a special area of "Xiao Gan Affairs Assistant" was established in the service hall, and 10 people were carefully selected to form the "Xiao Gan Affairs" service team to create a new digital image of "Xiao Gan Affairs" for government service digital people, promote the transformation of government services from traditional models and towards digital intelligence, and provide users with "one-to-one" full-process service.
The picture shows Hu Jinjin (right), a specialist in the "Exclusive Window" of the Qingshan Lake District Government Service Center in Nanchang City, coordinated and handled related businesses on the spot for the head of a company. Photo by reporter Liu Zhankun
It is understood that "Xiao Ganshi" has a dedicated staff and can provide one-on-one nanny-style accompanying services and processing according to the needs of the masses. The district provides free seal engraving, free tax control equipment, free printing and copying, free two-way delivery, and free assistance and agency services to enterprises that come to do business, achieving "zero cost" for the entire process of enterprise establishment, saving enterprises more than 1 million yuan a year. Since its establishment, it has received more than 200 service companies per day, with a total of more than 2,000 hours of service, and provided more than 4,600 assistance and agency services to enterprises.
"I didn't expect it to be done so quickly. If it weren't for the high efficiency here, my company's normal business would be greatly affected." Liu Chuncao, head of Nanchang Yintong International Travel Agency Co., Ltd., came to the "Special Windows for Nothing to Do" recently and reported that he encountered difficulties in handling the guarantee business. Because the guarantee company is in Beijing, due to the epidemic, it is difficult for the person in charge of the guarantee company to go to the window for on-site processing and required online video operations.
The "Xiao Gan Affairs Assistant Agency" area has also been established in the government service hall of Qingshan Lake District, Nanchang City, to provide users with "one-to-one" full-process service. Photo by reporter Liu Zhankun
"Special window for failure" specialist Hu Jinjin immediately contacted Yu Qiusheng, chief representative of the real estate registration center, and informed him of the situation in detail to see if there are other ways to handle it.Yu Qiusheng immediately asked the Nanchang Real Estate Registration Center whether the service method could be innovative. The three parties confirmed the business in the form of the Internet, and the city center stated that the innovative method could be used. After coordination, the real estate acceptance window accepted the real estate on the spot and assisted the owner in online video. Liu Chuncao received the new real estate registration certificate before getting off work in the morning.
Since this year, the Political and Digital Bureau of Qingshanhu District, Nanchang City has fully played the role of the reflection window of "nothing can be done" and effectively solve the problems of people's urgent and difficult expectations. Up to now, the Qingshan Lake District Government Service Center's "can't do anything" reflects the demands of the masses accepted at the window, all of which have been successfully completed. This window to relieve worries for the people further facilitates the work of enterprises and the masses and wins praise from enterprises and the masses. (End)
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