In late May 2022, the "nearest" work of Nanchang City's "nearest" government service was piloted in Honggutan District, and the first batch of "nearest" items for streets (police stations) were launched, and 55 items for community "nearest" items for community "nearest" items were 55 items for community "nearest" items. Based on the construction of government service " Sanhua " (maining standardization, management standardization, and service facilitation), the government window was pushed to sink and move forward. Through the trial operation, the experience and practices of the entire process of standardization of the matter, sorting out lists, personnel training, guarantee mechanisms, production of humanized service guides, publicity and promotion were summarized and refined, and a new integrated service model at the district, street and community level was explored and formed. Starting from October 8, the "nearest handling" will be fully implemented in the entire district, so that government services will face the inspection of enterprises and the public. The Municipal Government Affairs Office highly recognized this and held a city-wide "nearest office" work on-site meeting in Honggutan District, and comprehensively replicated and promoted the pilot experience throughout the city.
1. Main practices
(I) Refine work measures
1. Be careful organization and guarantee. quickly formulated and issued the "Implementation Plan for Promoting the "Nearest Handling" of Government Service Matters in Honggutan District", which clarified the goals, tasks, handling methods, implementation steps, and work requirements. It held three symposiums to organize communication and dialogue between business backbone involved at the four levels of the city, district, street and community to coordinate and solve practical problems, and provide linkage guarantees.
The second is to strive to promote acceptance. takes pilot units as the new fulcrum. According to the different working models of the streets and communities, the matters are divided into two levels and twelve sub-sections according to the themes of medical insurance, social security, entrepreneurship and employment, personal taxes and fees, and caring for special groups. Through four effective methods: entrustment acceptance, authorized processing, assistance and agency, and full online processing, it will be announced online.
The third is to consolidate the foundation and train frequently. has laid a 50-mega-in-one medical insurance line for the pilot community, equipped with a medical insurance self-service machine, and arranged 60,000 yuan of "nearest" pilot funding to support it, improving the infrastructure of the grassroots convenience service hall. Formulate personnel training plans, organize district-level professional and technical personnel to coordinate and follow-up learning through PPT and example teaching.
(II) Strengthen publicity and guidance
First, widely publicize. Since the pilot was launched, the District Political and Digital Bureau has announced the pilot documents on the district government portal website, produced publicity posters, and recorded short videos to promote them on the WeChat official account, Douyin , and community elevator public service advertising screen to create a strong atmosphere and let the results of the reform truly benefit the people.
The second is the optimization guide. writes application guides based on the difficulty and ease of matters, so that the public can follow the map, understand them at a glance, and learn them at a glance, and make all the application guides for individual matters into QR codes, and customize exclusive online address links for all online matters to maintain dynamic adjustment and updates.
third is seamless connection. Each "nearest" item is clearly defined as the business docking personnel of the industry authorities at the municipal and district levels. In accordance with the principle of quick response and no disturbance, professional support will be provided to pilot units that require business guidance as soon as possible to shorten the waiting time for nearby items.
In addition, in order to further facilitate enterprises and the masses, Honggutan District has officially launched the "Smart Government Service Map", which collects and marks the names, addresses, longitude and longitude coordinates of the three-level government service halls at districts, streets, and community levels, convenience service centers at all levels, and convenience service stations in various communities. Through the "Smart Government Service Map", you can quickly locate and navigate to the nearest "Nearest Service" service point.
2. Main results
From June 27 to November 11, the district has handled 143 items and 62,121 items of "do it nearby", greatly enhancing the convenience of people's services.
First, it accelerates the standardization of government affairs. Relying on the four-level integrated platform of the city, completed the standardization of 1,158 matters at the district level, 1,257 matters in townships (streets), and 3,528 matters in community, and simultaneously updated the matter elements of the government service network branch, government portal website, and Ganfutong branch. The online handling rate of matters at the district level reaches 100%.
Second, it promotes the standardization of government affairs management. strengthens window service rotation training and assessment, provides pre-service services such as guide, assistance and agency, and online Q&A, and has established a knowledge base of more than 300 Q&A, standardized the key points of the review, and provided assistance and guidance for grassroots staff to carry out nearby work.
Third, it enhances the convenience of government services. closely links the concept of "online processing is the norm, on-site processing is the exception" with various reforms in government services, and promotes online "one-stop service" and offline "one-stop integration". Ensure that online and offline data are the same, and the "four levels and fifteen" government service standards in cities, districts, townships and communities have been realized, providing strong data support for "nearest handling".
3. Next work plan
further strengthens the construction of the "three-in-one" government services, launches more "near-near-one" matters, realize that it can be handled nearby, can be handled at multiple points, and can be handled at less speed, and create a 15-minute government service circle, so that more innovative government services face enterprises and the masses, and allow convenient services at home to take root and blossom.
Editor: Xu Jiahui
Editor: Chen Wenxiu
Producer: You Jing
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