Fengtai Station Office closely focuses on the main line of "ensure opening and stable operation", strictly implements the important instructions of "responsibility without boundaries", thoroughly implements the new development concept of , takes the implementation of the "Opinions" as the main point, and always adheres to the leadership of party building. , continue to innovate and report on whistleblowing, keep a close eye on pain points and itchy points, and do our best to do all the takeover, guarantee and service work.
NO.1
Adhere to party building and lead
Establish and strengthen integrated management mechanism platform
Plan at a high level and establish a joint meeting mechanism. takes the lead in establishing a "two-layer three-level" joint meeting mechanism, including national railway , subway, local areas, etc. into the organizational structure, and build a normalized working mechanism. digital empowerment helps the daily management of the station area. strengthens communication and docking with railways, transportation management, public security and other departments, and shares passenger flow data and other information in real time; leverages traffic operation monitoring resources to expand video resources from 55 channels to nearly 100 channels; build a mobile intercom system to realize multi-point Interactive call consultation and command. responds quickly and builds an emergency response system. completed the preparation of the "one comprehensive and eight specialties" emergency plan , and jointly issued it with the railway and local government for the first time; selected capable forces to form a special team for immediate handling of complaints, and horizontally connected with railway Fengtai Station and local streets, and regularly Consult and analyze key and difficult issues. never relaxes and keeps the epidemic prevention and control clear. establishes a railway epidemic prevention and control transfer system to Beijing, refines and consolidates the transfer plan; set up a command center to operate in an entity, and build a transfer system with dedicated personnel, 24-hour on-site, and one-to-one response.
NO.2
Innovative whistleblowing report
Efficient construction of the website management pattern led by the website unit
, and participated by the district government.
Precise whistleblowing and efficiently promote the implementation of the "one ticket security check" work. formed a working group to study and formulate plans; jointly carried out a "one ticket security check" passenger flow peak operation drill for "one ticket security check" and conducted feasibility tests; railways optimized the traffic function of southeast import and export and changed to one-way export; coordinated the subway company to be underground in the west Install security gates in the garage direction.
blew the whistle quickly and respond to public concerns in a timely manner. scientifically allocate the station area transportation capacity, connect with the transportation management branch to discuss the rental capacity allocation mechanism, and interview Didi Company to promote improvement of operational measures and connect with bus companies to increase emergency public transportation capacity; urge the railway department to improve the service facilities in the station, add security gates and scan codes. Signs, encrypt the frequency of platform broadcast prompts and staff warm reminders, increase cleaning staff, increase the frequency of bathroom cleaning, and accelerate the setting of temporary rental power banks for merchants in the station; urge local governments to optimize off-site parking services and increase the exit of P1 and P2 parking lots 5, add 32 online car-hailing parking spaces, add guidance signs and scanning code payment signs.
blew the whistle regularly and coordinated the guarantee of important nodes. makes every effort to ensure the summer transportation and the 13th Municipal Party Congress and other key periods, analyze the passenger flow situation, and severely crack down on illegal and disturbing behaviors such as ticket slumping, soliciting, and "black cars"; strengthen service guarantees in key areas and designate special personnel to form a group; The "1+4+N" working group clearly defines the "seven o'clock, six departments and three periods" working model, and determines personnel, responsibilities, measures, and time limits.
relay whistle to create a new landmark of the capital's culture. fully explores the century-old historical and cultural advantages of Fengtai Station and the largest spatial advantages in Asia, and mobilizes the business resource advantages of the local government and railway propaganda departments to the greatest extent. Join forces with the Beijing News, the Propaganda Department of Fengtai District Party Committee, the Beijing Railway Bureau and other units to exchange and discuss cultural mechanism construction and academic platform construction, and continuously integrate cultural elements in the station area; carry out the launch ceremony of the "Discover the Most Beautiful Railway" activity, "National" Wind " flash , "foreign media reporter Fengtai tour" and other cultural activities.
NO.3
Follow the pain points and itch points
Continuously improve the passenger experience and reputation of the station area
Fastly touch the pain points and strictly carry out the rectification of "black cars". understands the operational rules of "black cars", scientifically formulates duties, and increases patrol efforts; establishes a "blacklist" mechanism, and promptly warns of key vehicles; carries out special rectification, severely cracks down on and high-limit penalties, and forms a strong deterrence, and is currently under investigation and punishment of " Black Parade” started 6 times. eliminates itchy points and solidifies the working mechanism of "passenger perspective flow line". has carried out more than 20 streamline activities, and discovered and rectified more than 90 specific problems in guiding signs, infrastructure construction, etc.; invited think tank experts to the station area to go to the streamlines to innovate and optimize service guarantee measures; sorted out and summarized the network platforms and Problems reflected in 12345 and other channels have formed a ledger, regularly discussed, and continuous rectification and optimization.
